Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Optimizing Ops for Happiness
Search
Jesse Newland
March 28, 2013
Technology
19
2.8k
Optimizing Ops for Happiness
Jesse Newland
March 28, 2013
Tweet
Share
More Decks by Jesse Newland
See All by Jesse Newland
Kubernetes at GitHub
jnewland
2
520
Migrating a monolith to Kubernetes
jnewland
6
550
ChatOps at GitHub
jnewland
133
39k
Puppet at GitHub / ChatOps
jnewland
68
11k
GitHub Pages on Riak and Webmachine
jnewland
56
8.4k
Web Application Monitoring with Cucumber
jnewland
6
950
Moonshine
jnewland
4
340
God
jnewland
5
400
Git
jnewland
7
930
Other Decks in Technology
See All in Technology
「スニダン」開発組織の構造に込めた意図 ~組織作りはパッションや政治ではない!~
rinchsan
4
620
競技としてのKaggle、役に立つKaggle
yu4u
6
2.4k
エンジニア候補者向け資料2024.04.24.pdf
macloud
0
3.4k
2024春 注目のWeb系 OSS & SaaS 3選
makies
0
180
社内アプリで Cloudflare D1を プロダクト運用してみた体験談(Tokyo)
haochenx
0
120
MapLibreとAmazon Location Service
dayjournal
1
190
認知症フレンドリーテックとスタックチャン
naokiuc
0
270
Building Dashboards as a Hobby
egmc
0
370
【SORACOM UG 東海】あらゆるモノがつながる社会へ、IoT と SORACOM
soracom
PRO
1
150
How to Lead? Testimonial of a Lead Android Engineer
oleur
1
110
ゼロから始めるVue.jsコミュニティ貢献 / first-vuejs-community-contribution-link-and-motivation
lmi
1
150
成長をサポートするピープルマネジメントのやり方
sioncojp
9
1.2k
Featured
See All Featured
Building a Scalable Design System with Sketch
lauravandoore
457
32k
CSS Pre-Processors: Stylus, Less & Sass
bermonpainter
352
28k
Ruby is Unlike a Banana
tanoku
96
10k
Fashionably flexible responsive web design (full day workshop)
malarkey
398
65k
Visualization
eitanlees
137
14k
The Psychology of Web Performance [Beyond Tellerrand 2023]
tammyeverts
14
1.6k
The Cult of Friendly URLs
andyhume
74
5.7k
Music & Morning Musume
bryan
41
5.6k
Scaling GitHub
holman
457
140k
BBQ
matthewcrist
80
8.8k
Intergalactic Javascript Robots from Outer Space
tanoku
266
26k
Thoughts on Productivity
jonyablonski
60
3.9k
Transcript
Optimizing Ops for Happiness
Jesse Newland jnewland
Optimizing for Happiness == GitHub
How do we apply this to Ops?
None
WHAT WHY HOW sucks we need to change we can
fix it
Target audience: Me, two years ago
What sucks about Ops?
Important but uninteresting work
All software is horrible
99.999999999999999 99999999999999999 99999999999999999 999999999999999%
A Z T E C M E N T A
L I T Y
None
NEGATIVITY
#monitoringsucks
#monitoringsucks
#beingoncallsucks
How often are you on call?
How long are your shifts?
Outsourcing firm for L1 used FIVE PEOPLE
Incident Response Sucks
None
None
None
None
None
None
aux1/http is CRITICAL
None
None
None
Amazing Timing
None
DDoS Friday Night
None
It’s not all bad
Tactically acquire and apply knowledge about known and unknown complex
systems
Live and die by uptime
None
Why do we need to optimize Ops for happiness?
TOLL PHYSICAL SOCIAL EMOTIONAL
DANDRUFF
WEIGHT GAIN
TMJ
RELATIONSHIP CHALLENGES
#barops
BURNOUT
None
None
OPS SHOULDN’T BE A RUNG IN THE LADDER OF YOUR
CAREER
None
None
How do we fix this?
OPTIMIZE for HAPPINESS
None
REMOVE AS A MOTIVATOR
WORK FROM WHEREVER
None
HOOK UP DAT HOME OFFICE
BUILD AN AWESOME TEAM
MORE PEOPLE
Making on call better
Build porcelain around bad tools
TRANSCEND TOOLS and BUILD AWESOME EXPERIENCES
Encourage a culture of teamwork
None
/pager me 60
None
None
None
Build gaps into your on call schedule
remove guilt from vacations
If you sense burnout
pay for a beach trip
VACATION is CHEAPER than SEVERANCE and TRAINING
DESTROY S I L O S
SHIFT HANDOFFS
CATCH UP BEFORE YOUR NEXT SHIFT
Making incident response better
Make it easier for everyone to (act like) an expert
on everything one minute after they wake up
None
Push incident alerts directly into the field of vision
Include GRAPHS, LOGS, and DOCS
Automate resolution via chat
None
calminggorilla.coffee
None
Take control of your own happiness
Work at GitHub
[email protected]