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Make it Shine: User Experience Design

Make it Shine: User Experience Design

I gave this 40min presentation April 5 and April 7 at Harvard Innovation lab & at the MIT Microsoft New England Research & Development center at the most-attended sessions @BarCampBoston

Courtney Bolton, UX

April 11, 2012
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Transcript

  1. User research A C Visual design B Interaction design E

    Usability studies D Content strategy
  2. User Research • Personas • Competitive research • Audience needs

    • Goals • Success metrics • Usability studies a
  3. Interaction Design • Features, functionality • Task Flows • Diagrams,

    maps, interactions • Wireframes • Future vision • Paper prototypes b
  4. Visual Design • Branding • Look & Feel • Emotional

    impact • Polish • Consistency • Motion, movement c
  5. Content Strategy • Brand messaging, tone • Error messages •

    FAQ / Help sections • Customer service scripts • Lead generation d
  6. Know your audience. Understand who your users are. • Who’s

    buying your product? • What do they want? • What do they need? • Exceed their expectations.
  7. Talk to your users. What do they love? Which parts

    do they hate? Where are things difficult? What do they need?
  8. Visibility Feedback Affordance Eyes Touch Sensing 1 4 7 *

    Flexibility Beauty Interoperability Trustworthy Consistency Design Constraints Mental Maps