Gamification 101 @ Dallas Refresh

Transcript

1. everything you needed to know about how games are saving

   changing the world Gamification 101

2. ACHIEVEMENT UNLOCKED! 100G - Refresh Meet-Up!

3. None

4. JEREMY JOHNSON

5. jeremyjohnson @

6. GAMER DESIGNER How can I use gaming to make my

   product more engaging? I can’t wait for the next great gaming experience!

7. GAMER I can’t wait for the next great gaming experience!

8. MOBILE ARe YOU...

9. CASUAL ARe YOU...

10. AVID ARe YOU...

11. DESIGNER How can I use gaming to make my product

    more engaging? (or anyone improving a product)

12. “There’s a lot to learn from games. There are 30

    years of design lessons and thousands of products on the market. Games have more concrete lessons to teach application designers about learning, feedback, user motivation and social systems than almost other field of study.” http://www.lostgarden.com/2010/05/wordcamp-2010-why-we-turned-microsoft.html http://www.officelabs.com/projects/ribbonhero2/Pages/default.aspx - Danc http://www.ribbonhero.com http://www.lostgarden.com/2011/04/what-heck-happened-to-clippy-ribbon.html

13. http://plagwitz.wordpress.com/2011/05/24/trying-excel-ribbon-hero-2/

14. SXSW Seth Priebatsch said at the start of his keynote

    "Building a Game Layer on Top of the World,"

15. Jane McGonigal

16. Felicia Day

17. http://www.slideshare.net/firewheel/where-are-we-going-sxsw-2011 Josh Williams

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19. http://designmind.frogdesign.com/blog/achievement-unlocked-gaming-living-and-learning.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+frog-design-mind+%28design+mind%29

20. gameful gamification game layer game mechanics gamestorming gameplay game theory

    TERMS? TOOLS? FOR UX gamify
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23. http://en.wikipedia.org/wiki/Hype_cycle YOU ARE HERE

24. http://www.forrester.com/rb/teleconference/gamification_101_using_levers_of_engagement/q/id/8073/t/1

25. Growing need for gamification skills Zichermann said organizations and individuals

    have increasingly requested formal training on gamification. He said the program will explore the basics of human motivation, segmenting player behavior and implementing features like leaderboards, achievements, challenges and rewards in a very agile way. A recent survey by Saatchi & Saatchi found that 83 percent of respondents were interested in working for a company that used gamification to motivate people. Zichermann expects there will be 10,000 gamification jobs created in the next decade. “If you build engagement, revenue flows. If you engage them well, legitimately, honestly and transparently, they will buy from you,” Zichermann said. “It turns out gamification is the best tool to get engagement.” http://gigaom.com/2011/08/09/want-to-be-a-gamification-expert-get-certified/

26. http://gamification.co/2011/08/08/a-gamification-mba-for-the-win-at-wharton/ Beginning this fall, The Wharton School at the University

    of Pennsylvania will host the first ever MBA- course on gamification as it applies to business. A Gamification MBA?: “For the Win” at Wharton

27. http://meta.gamify.com/

28. How do I make boring stuff fun?

29. gamification SEO HTML5 WEB 2.0 FLASH SOCIAL

30. FIGHT “the use of game play mechanics for non-game applications,

    particularly consumer-oriented web and mobile sites, in order to encourage people to adopt the applications.” “... [a] focus on: 1) more positive emotions, 2) stronger social relationships, 3) a bigger sense of purpose and 4) meaningful mastery - Jane McGonigal - Wikipedia gamification

31. FIGHT extrinsic motivators intrinsic motivators gamification http://education.calumet.purdue.edu/vockell/edPsybook/Edpsy5/edpsy5_intrinsic.htm “extrinsic motivators may

    lead to merely short-range activity while actually reducing long- range interest in a topic” “People are best motivated when they are working toward personally meaningful goals whose attainment requires activity at a continuously optimal (intermediate) level of difficulty.”

32. FIGHT gamification

33. http://www.amazon.com/Seductive-Interaction-Design-Effective-Experiences/dp/0321725522/ ELEMENTS OF GAME DESIGN MODEL

34. https://twitter.com/#!/stephenanderson/status/90861107983556608

35. http://www.uxmag.com/design/a-gamification-framework-for-interaction-designers

36. 1.Cosmetic: adding game-like visual elements or copy (usually visual design

    or copy driven) 2.Accessory: wedging in easy-to-add-on game elements, such as badges or adjacent products (usually marketing driven) 3.Integrated: more subtle, deeply integrated elements like % complete (usually interaction design driven) 4.Basis: making the entire offering a game (usually product driven) - AUDREY CRANE http://www.uxmag.com/design/a-gamification-framework-for-interaction-designers
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38. http://www.uxmag.com/design/why-persuasive-design-should-be-your-next-skill-set

39. “Foursquare, Gowalla, and other services popularized the use of game

    mechanics to drive user engagement. Unfortunately, many companies have strictly copied the obvious game elements, such as badges and leveling-up, without understanding the deeper psychology at work. These services have seen the power of persuasive design, but lack a true understanding of how to properly apply psychology in UX design.” http://www.uxmag.com/design/why-persuasive-design-should-be-your-next-skill-set - LOREN BAXTER

40. FLOW FEEDBACK LOOPS MOTIVATION

41. http://www.slideshare.net/stephenpa/seductive-interactions-idea-09-version

42. “I like leader boards!” “I like points!” “I like badges!”

    “I enjoy status” “I respond to feedback loops” “I like to feel I’m achieving something” Tie the tool/method back to the human need.

43. http://www.amazon.com/dp/0321603605/ref=cm_sw_su_dp

44. http://www.flickr.com/photos/valkyrieh116/311526846/sizes/z/in/photostream/ RABBIT HOLE

45. GAMER DESIGNER + = #WIN

46. http://www.flickr.com/photos/75912427@N00/228959574/ TM

47. GAMING COMMERCE IMPROVEMENT ENTERTAINMENT

48. GAMING COMMERCE IMPROVEMENT ENTERTAINMENT

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50. GAMING COMMERCE IMPROVEMENT ENTERTAINMENT

51. http://www.flickr.com/photos/77343377@N00/3707964045/

52. GAMING COMMERCE IMPROVEMENT ENTERTAINMENT

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54. ENTERTAINMENT TRENDS IN ENTERTAINMENT GAMING

55. “Grand Theft Auto IV is both a waste of time

    and the most colossal creative achievement of the last 25 years” - Tom Bissell

56. The commercial gaming industry is our innovation lab. By making

    games purely for entertainment, we learn more about how to make people happy and how to develop these superpowers. But if you don’t do something real with these powers, it’s a waste. http://www.worldchanging.com/archives/010949.html - Jane McGonigal

57. DESIGNER GAMING = BIG

58. http://gamingbolt.com/a-brief-history-of-casual-gaming-infographic

59. $31.8 billion http://articles.latimes.com/2011/feb/24/business/la-fi-0224-ct-mpaa-stats-20110224 $67 billion http://news.cnet.com/8301-13506_3-20077120-17/video-game-spending-set-to-hit-$74-billion-this-year/?part=rss&tag=feed&subj=Webware&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+webware+%28Webware.com%29 Video Games 2011 Movies

    2011 Various reasons have been cited for the slowdown, including the fact that consumers have far more entertainment options, such as video games, the Internet and the ability to watch movies on large screen televisions in the comfort of their own living rooms.

60. I think video games and movies are merging, but I

    think that the same creative talents are starting to flow more evenly back and forth between the mediums. For example, I have a lot of story ideas...a lot more than I could ever do in a lifetime as a filmmaker. I think it's perfectly valid for a filmmaker to incubate some of their story ideas directly into the game world. If, by the way, at some point you decide you want to license it back to a movie studio to turn it into a movie later, fine. That's just an alternate life cycle for the creation of vision of the world, or a set of characters, or a story. http://www.edition.cnn.com/2011/TECH/gaming.gadgets/06/24/james.cameron.3d.future/index.html

61. Video Games are people too

62. The court struck down the law 7-2 using the First

    Amendment as the reasoning. Justice Scalia wrote the majority opinion, with Justices Thomas and Breyer in dissent. "The act does not comport with the First Amendment," opens the opinion's syllabus. "Video games qualify for First Amendment protection. Like protected books, plays, and movies, they communicate ideas through familiar literary devices and features distinctive to the medium. And 'the basic principles of freedom of speech . . . do not vary' with a new and different communication medium." http://www.gameinformer.com/b/news/archive/2011/06/27/supreme-court-decides-video-games-case.aspx
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64. You know what’s cool...

65. EA Paying Up To $1.3 Billion for PopCap Games $1.3

    Billion http://www.macrumors.com/2011/07/12/ea-paying-up-to-1-3-billion-for-popcap-games/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+MacRumors-iPhone+%28MacRumors+iPhone+Blog%3A+iOS+News+and+Rumors%29 The press release notes that PopCap games have been downloaded more than 1.5 billion times and Bejeweled, the flagship franchise, has sold more than 50 million units.

66. How to Justify a $15-20 Billion Valuation for http://community.nasdaq.com/News/2011-07/how-to-justify-a-1520-billion-valuation-for-zynga.aspx?storyid=83606 (in

    4.5 years)
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68. Never before have our hearts received news with such confusion:

    In a recent interview with IGN, Toy Storywriters Alec Sokolow and Joel Cohen hinted at their next project: A movie adaptation of Zynga's Farmville franchise. "We're in conversations with Zynga to do something with one of their brands," they teased. "Can't really say too much on that front yet, but 'Old MacDonald' didn't have a factory, if you get our drift." http://www.joystiq.com/2011/10/08/oh-god-theyre-probably-making-a-farmville-movie/
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70. It’s what the kids are downloading

71. “...and “Games” was once again the most popular app category.

    In the second quarter, 64% of app downloaders — smartphone users surveyed who had downloaded an app within the past 30 days — reported having downloaded at least one game over the past 30 days” http://www.bgr.com/2011/07/06/games-were-most-downloaded-and-most-purchased-mobile-apps-in-q2-nielsen-finds/

72. The next version of Electronic Arts’ mobile Scrabble game will

    let players compete against each other across multiple devices and platforms — at the same time. http://venturebeat.com/2011/07/07/ea-scrabble-fifa-multiplayer/

73. Up and Coming http://www.flickr.com/photos/davidfarrant/2491881324/sizes/o/in/photostream/

74. OnLive http://www.onlive.com/

75. http://www.youtube.com/watch?v=zpFzpF0msrU

76. PS VITA http://us.playstation.com/psvita/features/

77. http://www.youtube.com/watch?v=Ni--QnZkRnw

78. Wii U http://www.youtube.com/watch?v=4e3qaPg_keg

79. http://www.youtube.com/watch?v=4e3qaPg_keg

80. According to Insideris, Microsoft is working on plans to bring

    Xbox 360 gaming to its next PC operating system: Windows 8. Apparently, users who want to play Xbox 360 games on their PC will have to pay for a subscription (Xbox Live style) and there will be no Xbox 360 to PC cross-platform multiplayer because of the advantage that a mouse has over a 360 gamepad. http://dvice.com/archives/2011/07/windows-8-pcs-m.php Windows 8

81. http://www.boingboing.net/2011/07/12/watch-these-kids-pla.html What’s Next?

82. http://www.boingboing.net/2011/07/12/watch-these-kids-pla.html

83. http://laughingsquid.com/indie-game-a-documentary-about-independent-video-game-designers/ Inside the head of a game developer

84. http://laughingsquid.com/indie-game-a-documentary-about-independent-video-game-designers/

85. Improvement TRENDS IN IMPROVEMENT GAMING

86. http://kotaku.com/5818096/maybe-al-gore-should-play-a-video-game "It's almost like if you were a paper- airplane

    maker and somebody came up to you and said, 'You know, paper airplanes, it seems like all the kids are into them at school these days. So we really want to make paper airplanes about Darfur.'" - Raph Koster Games For Change

87. http://gamesforchange.org/festival2011/

88. http://www.flickr.com/photos/gamesforchange/5863263009/in/photostream

89. Can a game on climate change really produce the real

    life results we need to see to turn things around? http://www.huffingtonpost.com/charles-tsai/al-gore-games-social-good_b_881017.html

90. Changing the world http://www.slideshare.net/chrismcclelland/engagement-through-gamification

91. Reality Is Broken: Why Games Make Us Better and How

    They Can Change the World Games inspire hard work, the setting of ambitious goals, learning from and even enjoying failure, and coming together with others for a common goal. McGonigal points out many real-world applications, including encouraging students to seek out secret assignments, setting up household chores as a challenge, even a 2009 game created by The Guardian to help uncover the excessive expenses of members of Parliament. With so many people playing games, this comprehensive, engaging study is an essential read. http://www.amazon.com/Reality-Broken-Games-Better-Change/dp/1594202850/ http://venturebeat.com/2011/02/16/are-video-games-a-waste-of-time-3

92. http://www.colbertnation.com/the-colbert-report-videos/373360/february-03-2011/jane-mcgonigal

93. The challenge for all these teams is integrating the United

    Nations Millennial Development goals into their games while keeping them fun. The easiest path is to educate about world problems. But that’s not the only path represented here. http://www.wired.com/geekdad/2011/07/mobile-games-with-a-purpose-at-the-2011-imagine-cup/

94. “... Hilomi rescues oil-covered animals and delivers them to a

    creature that can clean and restore them.”

95. “...their game Brainergy, requires the user to select and use

    various equipment to convert renewal energy sources to perform work.”

96. “If you’ve ever known a child with asthma, you know

    the chore it can be for that child to record assessment data using a spirometer to measure lung capacity. Players control Asmo’s fire by exhaling into the spirometer. This gathers the data on the child’s lung capacity and maps that to how well their dragon performs.”

97. A big shoutout goes to FarmVille players, who raised over

    $190,000 through the latest Sweet Seeds for Haiti campaign! More than 80,000 FarmVille farmers bought virtual sweet yams, in which 50% of the proceeds will go towards building a K-12 school in Mirebalais, Haiti. http://www.zynga.org/about/blog.php

98. Tinkatolli May Be the First Video Game that Gives Your

    Kids Points for Leaving the Game to Go Outside The title is a social media site/game hybrid for children, but one that actively encourages children to go outside and make things as an extension of the gameplay. http://kotaku.com/5818749/tinkatolli-may-be-the-first-video-game-that-gives-your-kids-points-for-leaving-the-game-to-go-outside

99. http://www.kickstarter.com/projects/tinkatolli/tinkatolli-the-unbelievably-creative-virtual-world

100. http://ideeeas.com/

101. Equipped with an iPhone + the Commons app, players are

     challenged to identify problems in urban space and suggest ways to improve them. Players can vote for each other's ideas and the most popular one wins the game. http://www.guerrilla-innovation.com/archives/2011/07/000801.php

102. http://current.com/users/ZiggyStrange/submissions.htm

103. http://fold.it/portal/

104. http://88proof.com/synthetic_biology/blog/archives/250 Play Fold.it, the “Tetris-On-Steroids” game that solves protein folding

105. We always knew gamers had serious smarts, but now the

     rest of the world knows it, too. Gamers have been listed alongside scientists as responsible for cracking the code of how an enzyme of an AIDS-like virus is put together. http://dvice.com/archives/2011/09/we-always-knew.php

106. “...his time it is the 40,000 registered users of the

     game Planet Hunters who have identified 69 potential new planets and two very strong candidate planets outside the Earth's solar system. We think we see a new trend in the making.” http://www.planethunters.org/ http://dvice.com/archives/2011/10/gamers-are-at-i.php

107. http://www.wired.com/magazine/2011/06/ff_feedbackloop/ “A modified traffic sign can have a profound effect

     on drivers’ behavior. Here’s what happens.”

108. https://www.readyforzero.com/overview/howitworks

109. Living Healthy http://www.flickr.com/photos/14838182@N00/479222383/

110. http://feedproxy.google.com/~r/TheNextWeb/~3/c9UsEg0HiOw/ http://www.youtube.com/watch?v=nlwNvCEFL8A&feature=player_embedded

111. Are you ready for the challenge? Expand your palate by

     exploring a range of delicious, nutrient-dense foods. Learn more about healthy eating and start a conversation with your social networks about your mission to better health. • Complete steps of varying difficulty and earn badges through fun and educational Missions. • Get simple, practical advice on cooking, nutrition, green living, food storage and more. Save your favorites for easy reference. • Keep track of your accomplishments and brag about them via email, Facebook, and Twitter. http://www.wholefoodsmarket.com/iphone/missions/
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114. The game allows players to complete specific “missions” that encourage

     exercise and healthy activities. Successful completion of the missions earns players points and “kudos” from fellow players and Facebook friends. http://gamification.com/post/7196054646/healthseeker-a-mobile-app-to-manage-diabetes-with
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116. Going Green http://www.flickr.com/photos/matthewfch/536763437/sizes/z/in/photostream/

117. http://www.core77.com/blog/featured_items/tools_of_engagement_the_new_practice_of_usercentered_design_by_robert_fabricant_13907.asp

118. http://gamification.co/2011/07/05/recycleban-partnership-in-gaming-for-good/ “Recyclebank’s Green Your Home Challenge was successful in employing

     Gamification techniques online to have an impact on offline behavior, specifically the level of eco-friendly activity of participants...”

119. http://www.stainlessplanet.com/?p=135

120. “Welectricity is based on principles of behavioural economics – it

     incorporates behavioural nudges to motivate people to reduce their consumption.” http://www.caribbean360.com/index.php/pr360/40768.html#axzz1RjkvmPeC

121. http://www.stainlessplanet.com/?p=86 Basically, Edenbee will help you reduce your carbon footprint

     by keeping track of your energy consumption and setting goals to help you reduce it. (from 2008)
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123. http://vimeo.com/22023369

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125. Learning the unfun http://www.flickr.com/photos/latitudes/542716309/sizes/o/in/photostream/

126. “Playing a game is a voluntary attempt to overcome unnecessary

     obstacles” - Bernard Suits

127. “Playing a game is a good attempt to overcome boring

     obstacles”

128. PrivacyVille goes through items such as how Zynga handles email,

     the company’s mobile policies and the security measures it takes to protect user payments. Reading each section increases a user’s progress through PrivacyVille until he or she completes the tutorial. Once completed, the user is asked five (very easy) questions to confirm that he or she went through the tutorial. http://mashable.com/2011/07/07/privacyville-zynga

129. Atlanta Teacher Uses Angry Birds for Physics Lessons "What are

     the laws of physics in the Angry Birds world?" John Burk, a ninth-grade physics teacher at the private Westminster Schools in Atlanta, put that question to his students and gave them the chance to "be among the first to find the answer." http://www.good.is/post/atlanta-teacher-uses-angry-birds-for-physics-lessons

130. http://www.icivics.org/

131. http://www.aclu-wa.org/blog/justice-sandra-day-oconnor-wants-play-video-games-you

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135. Commerce

136. Susan Lyne, CEO of Gilt Groupe, identifies #gamification and game

     dynamics as one of the three key trends in the online retail industry. http://gamification.com/post/6844746146/susan-lyne-ceo-of-gilt-groupe-identifies

137. If people are good only because they fear punishment, and

     hope for reward, then we are a sorry lot indeed. -Albert Einstein
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139. Punchd, which is basically the digital equivalent of the “Buy

     10 get 1 Free Card” offered by coffee shops and supermarkets, http://feedproxy.google.com/~r/Techcrunch/~3/lRSfdIfK5s8/ Google To Buy Mobile Loyalty Card Startup Punchd

140. Foursquare checks in with over half a million businesses Once

     they do so, they can offer specials, update venue information and gain useful insights on check-in data, such as popular days and times. Best of all, it’s free. http://venturebeat.com/2011/07/06/foursquare-checks-in-with-over-half-a-million-businesses
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142. 36. Reinforcer Definition: The reward given if the expected action

     is carried out in the three part paradigm of reward schedules. Example: receiving a level up after killing 10 orcs. 17. Epic Meaning Definition: players will be highly motivated if they believe they are working to achieve something great, something awe-inspiring, something bigger than themselves. Example: From Jane McGonical’s Ted Talk where she discusses Warcraft’s ongoing story line and “epic meaning” that involves each individual has motivated players to participate outside the game and create the second largest wiki in the world to help them achieve their individual quests and collectively their epic meanings. http://techcrunch.com/2010/08/25/scvngr-game-mechanics/

143. http://bigdeal.com/

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147. http://www.springwise.com/tourism_travel/marriottgame/ At My Marriott Hotel on Facebook, gamers begin by

     managing a virtual hotel restaurant kitchen, including buying equipment and ingredients on a budget, hiring and training employees, and serving guests. Much like in the wildly popular Farmville game, players earn points for happy customers but lose points for poor service; they’re also rewarded when their operation turns a profit.
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150. Traxo, a Dallas-based company that enables you to organize and

     share your trip-itinerary details, has done just that with the recent introduction of its Traxo Travel Score and accompanying Traxo Travel Perks program. http://www.usatoday.com/travel/digitaltraveler/2011-07-11-traxo-travel-score_N.htm?POE=TRVISVA http://www.traxo.com/travelscore

151. On Google News, the average reader of political news has

     read 20 articles about politics in the last six months. Where do you stand? Starting today, in the U.S. edition of Google News, you can see how voracious a news reader you are by earning Google News badges as you read articles about your favorite topics. The more you read, the higher level badge you’ll receive, starting with Bronze, then moving up the ladder to Silver, Gold, Platinum and finally, Ultimate. http://googlenewsblog.blogspot.com/2011/07/shareable-google-news-badges-for-your.html

152. At this year’s Gamification Summit in January, Wanda Meloni, analyst

     at M2 Research, estimated that the production of gamification projects will generate $1.6 billion in revenues by 2015. That means it will grow from just 3 percent of social media marketing budgets in 2010 to more than 23 percent by 2015. The average growth rate for the next two years is 150 percent, in terms of revenues. Gartner also predicts that gamification will be a huge wave as big brands embrace it. http://venturebeat.com/2011/07/01/gigya-launches-gamification-suite-for-making-web-sites-more-fun-exclusive/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Venturebeat+%28VentureBeat%29

153. We’ll do that for you...

154. “Game mechanics is designed to reward users for performing actions

     that benefit your business.” http://www.gigya.com/platform/GameMechanics.aspx

155. http://www.bigdoor.com

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157. http://www.bunchball.com

158. Gamification Heats Up With $12M Round for Badgeville http://gamification.co/2011/07/13/gamification-heats-up-with-12m-round-for-badgeville/

159. Culture

160. http://www.pocket-lint.com/news/40923/ion-icade-ipad-hands-on

161. http://www.threadless.com/product/2974/Classic_Gamer/tab,girls/style,design

162. http://www.threadless.com/product/2210/Endless_Forms_Most_Battleful/?streetteam=JustinRampage

163. http://mrhipp.tumblr.com/post/7386319120

164. http://shirtoid.com/41227/its-dangerous-to-go-alone/

165. http://saladmissle.tumblr.com/post/6622586083

166. http://kaijuu.tumblr.com/post/6690358369

167. http://www.threadless.com/submission/343106/Keep_Calm_and_RAGE_QUIT?streetteam=JustinRampage

168. http://geekleetist.com/?p=4601

169. http://27.media.tumblr.com/tumblr_lfhnqnWRvJ1qcr7fqo1_500.gif

170. Not enough?

171. Extra Lives: Why Video Games Matter Total Engagement: Using Games

     and Virtual Worlds to Change the Way People Work and Businesses Compete Reality Is Broken: Why Games Make Us Better and How They Can Change the World Fun Inc.: Why Gaming Will Dominate the Twenty-First Century Changing the Game: How Video Games Are Transforming the Future of Business Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers Masters of Doom: How Two Guys Created an Empire and Transformed Pop Culture LOCAL FAVORITE 1001 Video Games You Must Play Before You Die Seductive Interaction Design: Creating Playful, Fun, and Effective User Experiences LOCAL FAVORITE Game Usability: Advancing the Player Experience Ethnographies of the Videogame The Grasshopper: Games, Life and Utopia

172. http://gamification.com/post/7975752632/playgen-has-just-released-a-set-of-gamification

173. http://www.slideshare.net/chrismcclelland/engagement-through-gamification http://www.slideshare.net/stephenpa/seductive-interactions-idea-09-version http://www.slideshare.net/dansaffer/gaming-the-web-using-the-structure-of-games-to-design-better-web-apps http://www.slideshare.net/dings/dont-play-games-with-me-promises-and-pitfalls-of-gameful-design?from=ss_embed http://www.slideshare.net/dings/persuasive-web-design-how-to-separate-users-from-their-bad-behaviours Other Presentations to check out:

     http://www.slideshare.net/FunChange/fun-for-a-change

174. DESIGNER How can I use gaming to make my product

     more engaging? (or anyone improving a product)

175. THANKS http://www.slideshare.net/jeremy http://www.jeremyjohnsononline.com @jeremyjohnson