Gartner_2021年重要战略科技趋势_-_高挺.pdf

© 2020 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see “Guiding Principles on Independence and Objectivity.” 2021年重要战略科技趋势高挺高级研究总监 2020年12月4日

1 © 2020 Gartner, Inc. and/or its affiliates. All rights
reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 分布式云网络安全网格随处运营行为互联网隐私增强计算全面体验超级自动化人工智能工程化组装式智能企业组合式创新韧性交付以人为本 2021年重要战略科技趋势位置灵活

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 以人为本

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 以人为本 Gartner战略规划假设分析师：Bart Willemsen, Brent Stewart, Frances Karamouzis 行为互联网（IoB）到2025年底，全球半数以上人口将参与至少一项IoB项目（私人、商业或政府性项目）。

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 接收流程洞察数据行为事件处理升级降级行为事件

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 量体温洗手戴口罩保持社交距离

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Facebook/剑桥分析丑闻

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 社会信用体系

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 来源：Success in the Digital Experience Economy Requires Connecting MX, UX, CX and EX, G00720630 全面体验到2024年，提供全面体验的企业机构将拥有比竞争对手高25%的客户和员工体验满意度。以人为本 Gartner战略规划假设分析师：Jason Wong, Michael Chiu, Michelle Duerst, Brent Stewart, Don Scheibenreif 10 © 2020 Gartner公司及/或其关联公司版权所有。Gartner是Gartner公司或其关联公司的注册商标。用户体验员工体验客户体验多重体验全面体验

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 客户体验员工体验员工用户体验客户用户体验多重体验多重体验口碑传播忠诚度互动参与满意度交互全面体验

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 全面体验式酒店服务活动系统图示例多重体验房间内的控制和应用客户体验全程数字支持用户体验直观的解决方案员工体验技术提升效率

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Google Glass EE2 AR眼镜

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 隐私增强计算到2025年，将有50%的大型企业机构采用隐私增强计算处理不受信任环境中的数据，以及多方数据分析用例。以人为本 Gartner战略规划假设分析师：Bart Willemsen，Ramon Krikken

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 基于CPU （Intel、AMD、ARM）可信的执行环境超大规模云（AWS、Azure和GCP加密计算）加密计算同态加密示例算法加密 AWS：亚马逊网络服务； Azure：微软Azure； GCP：Google云端平台

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Intel SGX

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. AWS Nitro Enclaves

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 可识别数据隐私增强型数据同态加密安全多方计算差分隐私零知识证明数据源处理、分析AI/ 机器学习（ML）

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 位置灵活

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Gartner战略规划假设分析师：David Smith, Ed Anderson, David Wright, Arun Chandrasekaran, David Cearley 位置灵活分布式云到2025年，超过50%的企业机构将在自选的地点启用分布式云，从而实现业务模式转型。

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 分布式云连续体公有云软件即服务平台即服务基础设施即服务分布式云种类本地公有云 1 城市社区云 3 5G移动边缘云 4 物联网边缘云 2 网络边缘云 5

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. AWS - Outposts

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 云生态系统多云 “未来的乌托邦” 便携式应用和服务今天封闭的生态系统分布式云的发展路径

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Google with Anthos

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 随处运营从现在到2023年，将有40%的企业机构融合虚拟体验与物理体验，以此改善员工生产力和客户覆盖率。 Gartner战略规划假设分析师：Manjunath Bhat, Tony Harvey 无处不在的客户数字化员工分布式业务运营位置灵活 25 © 2020 Gartner公司及/或其关联公司版权所有。Gartner是Gartner公司或其关联公司的注册商标。

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 员工客户远近采用远程运营和虚拟交付

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 随处运营全面体验网络安全网格分布式云数字化优先、远程优先分布式业务能力提高物理空间数字化程度

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 伦敦Huntsman高级定制店

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 网络安全网格到2025年，网络安全网格将支持超过一半的数字访问控制请求。 Gartner战略规划假设分析师：Jay Heiser 位置灵活

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 身份取代安全边界以可扩展、灵活、可靠的方法来控制数字资产的访问取代过时的城墙安全模式有了网络安全网格，网络真正成为网络网络安全网格带来安全访问的革命

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 将网络安全控制扩展到各个角落基础性安全服务规则编排和决策规则执行分布式身份识别范围更广的探测和响应动态访问安全配置内容控制任何地点的任何数字资产

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 韧性交付

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 组装式智能企业到2023年，采用组装式策略的企业机构在新功能实施的速度方面会比竞争对手快出80%。韧性交付 Gartner战略规划假设分析师：Andrew White, Gene Alvarez, Dennis Gaughan, Yefim Natis

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 数据抓取诠释实现意图情境式响应行动成果业务决策重新组装

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 传统数据管理传统分析传统业务应用应用组装平台应用 PBC 数据编织数据 PBC 分析 PBC API/事件交互界面用户界面内部数据 PBC即封装业务能力

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. “中台”思想对于组织架构的变革

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 人工智能（AI）工程化从现在到2023年，至少有50%的IT领导者将努力推动其AI预测项目渡过概念验证阶段，发展出成熟的生产水平。韧性交付 Gartner战略规划假设分析师：Erick Brethenoux

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 安全、治理、可解释性和隐私保护计算 AI工程化——大规模的可持续性AI操作人工智能工程化 DataOps ModelOps DevOps

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. ModelOps 组合式AI 生成式AI 技术运营 AI工程化：为投入生产进行工程设计自适应系统* 复杂性 *为组装式智能业务增加自适应能力

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reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 超级自动化到2024年，企业机构可通过结合超级自动化技术与重新设计的运营流程，将运营成本降低30%。韧性交付 Gartner战略规划假设分析师：Frances Karamouzis, Nicole Sturgill, Laurie Shotton, Stephanie Stoudt Hansen

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 行业债务企业机构债务技术流程数据架构社会人才债务

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 病人在医院看病的流程 Onboarding Diagnostics Treatment Dismissal Invoicing

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 采购到付款的流程 Purchase Request Purchase Order Goods Receipt Invoice Payment

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 固定动态自动化范畴窄宽节约成本营收/盈利转型任务自动化单一工具流程自动化多种工具跨部门编排平台业务重塑生态系统自动化程度业务成果 Gartner超级自动化光谱图

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 数字孪生是一个“动态软件模型”，利用运营数据或其他类型的数据，理解企业当前商业模式的运作方式。通过构建数字孪生组织，可以连接现状，应对变化，调拨资源并为目标客户交付价值。它包括了… 数字孪生组织(DTO): 混合物理和数字世界元数据监控分析模型事件数据

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 分布式云网络安全网格随处运营行为互联网（IoB）隐私增强计算全面体验超级自动化人工智能工程化组装式智能企业组合式创新位置灵活韧性交付以人为本 2021年重要战略科技趋势

reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. For information, please contact your Gartner representative. Gartner相关报告推荐 Top Strategic Technology Trends for 2021 Brian Burke等 (G00733240) Hype Cycle for Emerging Technologies, 2020 Brian Burke等 (G00450415) Top Megatrends for 2020 Nick Jones (G00466385)

Gartner_2021年重要战略科技趋势_-_高挺.pdf

Gartner_2021年重要战略科技趋势_-_高挺.pdf

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