Jennifer is the co-author of When Sorry Isn’t Enough (previously published as The Five Languages of Apology with Dr. Gary Chapman). Jennifer's expertise helps leaders know how to foster trust. Jennifer has a doctoral degree in Clinical Psychology from the University of Maryland. She presented at TEDx Greensboro and has been interviewed for Oprah Magazine. Her work has been quoted in national publications such as The New York Times, The Washington Post, and USA Today, and Discovery News. https://speakerdeck.com/apologylanguage 2015-11-05 18:46:45 -0500 These slides feature my research with Gary Chapman about the phrases people most like to hear in apologies. View the talk at www.TEDHour.com These slides feature my research with Gary Chapman about the phrases people most like to hear in apologies. View the talk at www.TEDHour.com Thu, 05 Nov 2015 00:00:00 -0500 https://speakerdeck.com/apologylanguage/tedx-presentation-by-jennifer-thomas-speaker https://speakerdeck.com/apologylanguage/tedx-presentation-by-jennifer-thomas-speaker