We are moving the cheese

We are moving the cheese

What we learned building something from nothing within Scottish Government through empowerment, agile and responsive methods, and our journey towards better public services. http://blog.calumshep.com/we-are-moving-the-cheese/ & https://www.mygov.scot/

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Calum Shepherd

June 16, 2015
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  1. We are moving the cheese What we learned building something

    from nothing, through empowerment and agile methods @calumshepherd
  2. Information spread across 160+ organisations ...over 480+ websites

  3. 6 million content items on main websites alone We have

    more content items than people
  4. 31 million links to the Scottish public sector (82 million

    including GOV.UK)
  5. The place for people in Scotland to access public services

    that are easy to find and simple to use mygov.scot vision
  6. None
  7. Shaped by learnings from user research and performance analysis to

    better understand the needs of users
  8. It hasn’t all been smooth sailing So, what learnings would

    we share?
  9. Understand the benefit of multigenerational organisations, explore tensions and build

    bridges #1
  10. “Managing multigenerational workforces is an art. Young workers want to

    make a quick impact, the middle generation needs to believe in the mission, and older employees don’t like ambivalence” Harvard Business School “Working Knowledge” Newsletter - April 17, 2006: “Can you manage different generations?”
  11. Generation Y are diverse, confident, tech savvy and will arrive

    with heroic spirit
  12. Baby boomers focus on the big picture, getting the right

    systems in place and believe in the team
  13. retrospectives and standups Careers are like jungle gyms

  14. Download the UN report Download a PDF from the UN

    discussing generational differences
  15. Adopt and tailor principles that are a good fit for

    your team and environment #2
  16. Agile manifesto We are uncovering better ways of working by

    doing it and helping others do it. Through this work we have come to value: Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan Helps shape teams and software http://agilemanifesto.org/
  17. #ResponsiveOrg More Predictable ↔ Less Predictable Profit ↔ Purpose Hierarchies

    ↔ Networks Controlling ↔ Empowering Planning ↔ Experimentation Privacy ↔ Transparency Helps shape culture and environments http://www.responsive.org/manifesto
  18. Get together regularly - in person. It will increase visibility,

    reduce tensions, create connections and deliver better solutions #3
  19. Exploring publishing flow

  20. Standups and retrospectives

  21. Product demos

  22. Hackathons

  23. Empowerment ≠ direction. Remove blockers, empower teams to make decisions

    and be clear on the direction of travel #4
  24. Direction -“a course along which someone or something moves” Empowerment

    - “to give power or authority to, to authorise”
  25. “You just need to fight the petty seductions of management

    and the command-and-control impulses that accompany seniority” Laszlo Bock, Work Rules!: Insights from Inside Google That Will Transform How You Live and Lead
  26. Mind the dog HiPPO (Highest Paid Person’s Opinion) #5

  27. It’s amazing how much free feedback you get online, from

    very clever people. Increase transparency and overcome your fear of criticism #6
  28. Has the journey been worthwhile?

  29. We have a better understanding of the user and more

    productive relationships with public sector subject matter experts
  30. 20+ releases in 100 days compared to 2 releases in

    8 months
  31. 21k sessions from 11k users during the initial beta

  32. Summary

  33. 1. Build multi-generational bridges 2. Adopt and tailor principles for

    your team and environment 3. Get together regularly 4. Empowerment <> direction 5. Mind the HiPPO 6. Increase transparency Empowerment ≠ directio
  34. Thank you. @calumshepherd / @mygovscot blog.calumshep.com / inside.mygov.scot