identifying the route they take using the product and understanding in detail how they perform their tasks to achieve their intended goals PREPARED BY // GHIS
both manual and mental activities involved in or required to perform a task – Task allocation – Element durations – Task frequency – Task complexity – Environmental conditions PREPARED BY // GHIS
are? ▪ What user’s do to achieve their goals? ▪ What experiences user brings to the task ▪ How users are influenced by their environment ▪ How previous knowledge and experience effect how they think about their task PREPARED BY // GHIS
a high-level task subtasks ▪ Cognitive Task Analysis: Focused on understanding tasks that requires decision- making, problem-solving, memory, attention and judgement PREPARED BY // GHIS
2. Enter the hospital system’s special number. 3. Move to the text input field. 4. Type the words “next patient”. 5. Check the spelling (because it needs to be precise for the system to accept it). 6. Hit the “send” button. 7. Exit the messaging application. PREPARED BY // GHIS
users will know when the task is complete? ▪ What will the users be expected to know when starting the task? ▪ What the users actually need to know in order to complete the task? ▪ What tools or information do the users utilize during the course of the task? PREPARED BY // GHIS
within 30mins ▪ Base knowledge: Japanese dishes ▪ Required knowledge: GrabFood app on the phone ▪ Artefacts: Smartphone, Internet connection PREPARED BY // GHIS
research and domain knowledge while focusing on what user’s actual needs are ▪ Task analysis is not a one-off process. You can repeat it since Design Thinking is an iterative process that will eventually lead you back to the “define” stage at some point PREPARED BY // GHIS
fatasuir9
reverentgeek
rmw
skipperchong
carmenhchung
keathley
productmarketing
clairelew
thoeni
jcasabona
