instances are overridden and why? What’s the process for users to adopt the system? What are their pain points? How satis!ed are users with the process and experience?
and development? E.g. “Tell me what triggers the need for a new feature?” Ask open questions Listen Record the interview to make notes after the session
What problems will it solve for Ansarada? What does success look like and how do we measure it? Who are the users and how do they work? Who are the customers? Who are the buyers and how do we communicate the bene!ts to them?