https://speakerdeck.com/maslovay 2018-04-02 13:02:51 -0400 Heedbook(https://heedbook.com) 1. Receive a live video and audio stream An employee logs into the system via Internet browser on desktop or via mobile app on smartphone and starts recording video. 2. Analyze information with neural networks Information is processed by the systems of intelligent recognition of emotions, speech (for 23 languages) and other parameters. 3. Measure Customer Satisfaction A supervisor receives detailed information about the quality of customer service, analysis of business processes and recommendations for increasing cross-selling. Heedbook(https://heedbook.com) 1. Receive a live video and audio stream An employee logs into the system via Internet browser on desktop or via mobile app on smartphone and starts recording video. 2. Analyze information with neural networks Information is processed by the systems of intelligent recognition of emotions, speech (for 23 languages) and other parameters. 3. Measure Customer Satisfaction A supervisor receives detailed information about the quality of customer service, analysis of business processes and recommendations for increasing cross-selling. Mon, 02 Apr 2018 00:00:00 -0400 https://speakerdeck.com/maslovay/how-to-measure-and-improve-quality-of-service-and-efficiency https://speakerdeck.com/maslovay/how-to-measure-and-improve-quality-of-service-and-efficiency