How do our customers experience our services? How can we better support service owners and service delivery teams in providing seamless and quality service experiences? How does design thinking support great service experiences? In this lightning talk, I present my vision for designing for service for University IT, and the mission of the new Service Design Team.
Video of this talk available here: https://www.youtube.com/watch?v=4rI3B2S66Vw&feature=youtu.be