Design Thinking: A jargon-free guide on how to focus on your users

We all want to best serve our end users and create IT systems and services that are easy to use. In this talk, I’ll share practical, quick ways to adopt more user-focused activities into your team’s process. I’ll be demystifying “Design Thinking” and boiling it down to the essentials that are practical, applicable, and make a difference in how to better serve our community.

Video: https://www.youtube.com/watch?v=QvVm4_FIyPc&feature=youtu.be

Transcript

1. Des Th in
   Meg E n Mi r — Dec r 6, 2018 — IT n o f ce
   

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2. Des Th in
   Meg E n Mi r — Dec r 6, 2018 — IT n o f ce
   A ja n-f e id ow
   fo n o se
   

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3. d.Sc o
   

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4. d.Sc o
   ?
   ?
   ?
   ?
   ?
   ?
   

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5. OK, I li …
   

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6. “us ”
   The le t u t
   su r , he s, se s.
   

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7. But s …
   

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8. How m IT e m
   fo m e ur s?
   

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9. si l p !
   4
   

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10. 1 Lis t o se
    ● Cal h vi t
    ● As ot q e n
    ● Wat w a t d
    ● Tr o n s a d m
    

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11. 2 Fig o w t e
    ● Lis t e g a
    ● Lis h in r a
    ● As , “Wh ?”
    ar y to
    

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12. 3 Com it t
    id o h t
    ● Get up t e
    ● Wri w an as
    ● Pri iz be n
    

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13. 4 Tes h t i
    ● Com it c ay
    ma h i se al
    ● As u r h he h
    ● Im ov ed ed k
    

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14. … t e d a n!
    

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15. 1 Lis t o se
    2 Fig o t i g
    3 Com it as
    4 Tes h t i
    

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16. Wan r ?
    Com o s i n
    ge n er se !
    (up t!)
    

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17. Wan r ?
    Use p e c C
    Ser Des C e d Clu
    Wor t !
    se c e g am@li s.s a f .ed
    

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18. us
    fo d Des
    

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19. us
    fo d Des
    

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20. us
    fo d Des
    Tha y !
    me m@
    

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