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Designing End-to-End Experiences for University IT

Megan Erin Miller
May 07, 2015
Design
0
240

Designing End-to-End Experiences for University IT

Lightning talk given at the inaugural University IT Summit Unconference, May 7, 2015.

Megan Erin Miller

May 07, 2015
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Transcript

  1. Designing
    End-to-End Experiences
    for University IT
    Megan Miller
    University IT Summit • May 7, 2015
    [email protected] • @meganerinmiller

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  2. University IT

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  3. A familiar story

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  14. A service “experience”

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  15. Another story

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  24. View Slide

  25. Understanding
    End-to-End

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  26. Understanding
    Surface-to-Core

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  27. We can do this better

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  28. What if...

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  31. The implications

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  32. Be willing to change

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  33. Be proactive,
    not reactive

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  34. Get better data

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  35. Commit to consistency

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  36. Unconscious design

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  37. Conscious Design

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  38. University IT

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  39. Service
    Experience
    Design
    CoP

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  40. [email protected]

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  41. Thank you!

    Megan Miller
    [email protected]
    @meganerinmiller

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