Designing End-to-End Experiences for University IT

Designing End-to-End Experiences for University IT

Lightning talk given at the inaugural University IT Summit Unconference, May 7, 2015.

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Megan Erin Miller

May 07, 2015
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Transcript

  1. Designing End-to-End Experiences for University IT Megan Miller University IT

    Summit • May 7, 2015 meganem@stanford.edu • @meganerinmiller
  2. University IT

  3. A familiar story

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  14. A service “experience”

  15. Another story

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  25. Understanding End-to-End

  26. Understanding Surface-to-Core

  27. We can do this better

  28. What if...

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  31. The implications

  32. Be willing to change

  33. Be proactive, not reactive

  34. Get better data

  35. Commit to consistency

  36. Unconscious design

  37. Conscious Design

  38. University IT

  39. Service Experience Design CoP

  40. meganem@stanford.edu

  41. Thank you! Megan Miller meganem@stanford.edu @meganerinmiller