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Getting Started in Service Design

Getting Started in Service Design

Getting started in service design is not just about learning new methods. It’s much more complicated than that. Service design is an emerging field, a new discipline, and a broad, encompassing space to work in, with great ambiguity and complexity. But let’s think back to what drew us here in the first place: Making an impact. Solving wicked problems. Working on systemic issues. Making services better for people.

It is just this ambiguity, complexity, and richness that has brought us to service design as a space we want to apply our talents, our strengths, and our energy. Yet, by nature these qualities pose great challenges for those just starting out. In this talk, I reflect on my own journey getting started in service design, and the challenges, surprises, and insights along the way.

Presented August 25, 2016 at Service Experience Chicago

Megan Erin Miller

August 25, 2016
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Transcript

  1. GETTING STARTED IN
    SERVICE DESIGN
    Megan Miller // @meganerinmiller
    Service Experience Chicago // August 25, 2016

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  2. IT’S HARD.

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  3. MY STORY…

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  8. CHALLENGES
    LESSONS LEARNED
    &

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  9. Shifting my
    mindset
    CHALLENGE #1

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  11. THINK BIG
    LESSON LEARNED

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  12. Learning
    without a
    teacher
    CHALLENGE #2

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  14. BUILD A
    TOOLKIT
    LESSON LEARNED

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  16. I was all
    alone
    CHALLENGE #3

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  18. FIND SUPPORT
    LESSON LEARNED

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  19. (LOOK AROUND)

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  21. New terrain
    CHALLENGE #4

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  25. EMBRACE
    COMPLEXITY
    LESSON LEARNED

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  26. Getting a
    foot in
    the door
    CHALLENGE #5

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  29. START
    SOMEWHERE
    LESSON LEARNED

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  30. It’s never
    enough
    CHALLENGE #6

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  32. CREATE LASTING
    VALUE
    LESSON LEARNED

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  34. Formalizing
    the function
    CHALLENGE #7

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  36. FORM A
    PRACTICE
    LESSON LEARNED

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  38. 1. THINK BIG
    2. BUILD A TOOLKIT
    3. FIND SUPPORT
    4. EMBRACE COMPLEXITY
    5. START SOMEWHERE
    6. COMMUNICATE VALUE
    7. FORM A PRACTICE

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  39. 1. THINK BIG
    2. BUILD A TOOLKIT
    3. FIND SUPPORT
    4. EMBRACE COMPLEXITY
    5. START SOMEWHERE
    6. COMMUNICATE VALUE
    7. FORM A PRACTICE

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  40. Megan Erin Miller
    @meganerinmiller
    meganerinmiller.com
    practicalservicedesign.com
    CONNECT

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