Getting Started in Service Design

Getting Started in Service Design

Getting started in service design is not just about learning new methods. It’s much more complicated than that. Service design is an emerging field, a new discipline, and a broad, encompassing space to work in, with great ambiguity and complexity. But let’s think back to what drew us here in the first place: Making an impact. Solving wicked problems. Working on systemic issues. Making services better for people.

It is just this ambiguity, complexity, and richness that has brought us to service design as a space we want to apply our talents, our strengths, and our energy. Yet, by nature these qualities pose great challenges for those just starting out. In this talk, I reflect on my own journey getting started in service design, and the challenges, surprises, and insights along the way.

Presented August 25, 2016 at Service Experience Chicago

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Megan Erin Miller

August 25, 2016
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Transcript

  1. GETTING STARTED IN SERVICE DESIGN Megan Miller // @meganerinmiller Service

    Experience Chicago // August 25, 2016
  2. IT’S HARD.

  3. MY STORY…

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  8. CHALLENGES LESSONS LEARNED &

  9. Shifting my mindset CHALLENGE #1

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  11. THINK BIG LESSON LEARNED

  12. Learning without a teacher CHALLENGE #2

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  14. BUILD A TOOLKIT LESSON LEARNED

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  16. I was all alone CHALLENGE #3

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  18. FIND SUPPORT LESSON LEARNED

  19. (LOOK AROUND)

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  21. New terrain CHALLENGE #4

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  25. EMBRACE COMPLEXITY LESSON LEARNED

  26. Getting a foot in the door CHALLENGE #5

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  29. START SOMEWHERE LESSON LEARNED

  30. It’s never enough CHALLENGE #6

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  32. CREATE LASTING VALUE LESSON LEARNED

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  34. Formalizing the function CHALLENGE #7

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  36. FORM A PRACTICE LESSON LEARNED

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  38. 1. THINK BIG 2. BUILD A TOOLKIT 3. FIND SUPPORT

    4. EMBRACE COMPLEXITY 5. START SOMEWHERE 6. COMMUNICATE VALUE 7. FORM A PRACTICE
  39. 1. THINK BIG 2. BUILD A TOOLKIT 3. FIND SUPPORT

    4. EMBRACE COMPLEXITY 5. START SOMEWHERE 6. COMMUNICATE VALUE 7. FORM A PRACTICE
  40. Megan Erin Miller @meganerinmiller meganerinmiller.com practicalservicedesign.com CONNECT