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Getting Started in Service Design

Megan Erin Miller
August 25, 2016
Design
0
830

Getting Started in Service Design

Getting started in service design is not just about learning new methods. It’s much more complicated than that. Service design is an emerging field, a new discipline, and a broad, encompassing space to work in, with great ambiguity and complexity. But let’s think back to what drew us here in the first place: Making an impact. Solving wicked problems. Working on systemic issues. Making services better for people.

It is just this ambiguity, complexity, and richness that has brought us to service design as a space we want to apply our talents, our strengths, and our energy. Yet, by nature these qualities pose great challenges for those just starting out. In this talk, I reflect on my own journey getting started in service design, and the challenges, surprises, and insights along the way.

Presented August 25, 2016 at Service Experience Chicago

Megan Erin Miller

August 25, 2016
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Transcript

  1. GETTING STARTED IN
    SERVICE DESIGN
    Megan Miller // @meganerinmiller
    Service Experience Chicago // August 25, 2016

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  2. IT’S HARD.

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  3. MY STORY…

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  4. View Slide

  5. View Slide

  6. View Slide

  7. View Slide

  8. CHALLENGES
    LESSONS LEARNED
    &

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  9. Shifting my
    mindset
    CHALLENGE #1

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  10. View Slide

  11. THINK BIG
    LESSON LEARNED

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  12. Learning
    without a
    teacher
    CHALLENGE #2

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  13. View Slide

  14. BUILD A
    TOOLKIT
    LESSON LEARNED

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  15. View Slide

  16. I was all
    alone
    CHALLENGE #3

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  17. View Slide

  18. FIND SUPPORT
    LESSON LEARNED

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  19. (LOOK AROUND)

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  20. View Slide

  21. New terrain
    CHALLENGE #4

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  22. View Slide

  23. View Slide

  24. View Slide

  25. EMBRACE
    COMPLEXITY
    LESSON LEARNED

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  26. Getting a
    foot in
    the door
    CHALLENGE #5

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  27. View Slide

  28. View Slide

  29. START
    SOMEWHERE
    LESSON LEARNED

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  30. It’s never
    enough
    CHALLENGE #6

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  31. View Slide

  32. CREATE LASTING
    VALUE
    LESSON LEARNED

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  33. View Slide

  34. Formalizing
    the function
    CHALLENGE #7

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  35. View Slide

  36. FORM A
    PRACTICE
    LESSON LEARNED

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  37. View Slide

  38. 1. THINK BIG
    2. BUILD A TOOLKIT
    3. FIND SUPPORT
    4. EMBRACE COMPLEXITY
    5. START SOMEWHERE
    6. COMMUNICATE VALUE
    7. FORM A PRACTICE

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  39. 1. THINK BIG
    2. BUILD A TOOLKIT
    3. FIND SUPPORT
    4. EMBRACE COMPLEXITY
    5. START SOMEWHERE
    6. COMMUNICATE VALUE
    7. FORM A PRACTICE

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  40. Megan Erin Miller
    @meganerinmiller
    meganerinmiller.com
    practicalservicedesign.com
    CONNECT

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