Suffer Better - Speaker Deck

Slide 1

Slide 1 text

1 — @jasonhand | @victorops

Slide 2

Slide 2 text

Jason Hand @jasonhand VictorOps 2 — @jasonhand | @victorops

Slide 3

Slide 3 text

Modern Business IT Challenges? 3 — @jasonhand | @victorops

Slide 4

Slide 4 text

Modern IT Challenges? ๏ Longer release cycles ๏ Broken deployments ๏ Slow 5me to resolve 4 — @jasonhand | @victorops

Slide 5

Slide 5 text

Modern IT Challenges? ๏ Low visibility ๏ Unnecessary ga3ng ๏ Minimal feedback 5 — @jasonhand | @victorops

Slide 6

Slide 6 text

“Reliability is the single most important feature we provide.” — Dan Jones (CTO VictorOps) 6 — @jasonhand | @victorops

Slide 7

Slide 7 text

Value 7 — @jasonhand | @victorops

Slide 8

Slide 8 text

How To: Build Resilient Systems 8 — @jasonhand | @victorops

Slide 9

Slide 9 text

"Avoid shortcuts and embrace the pain it takes to reach our goals" 9 — @jasonhand | @victorops

Slide 10

Slide 10 text

Step One: Avoid Shortcuts 10 — @jasonhand | @victorops

Slide 11

Slide 11 text

Step Two: Embrace Pain 11 — @jasonhand | @victorops

Slide 12

Slide 12 text

If it hurts .. do it more o.en — Jez Humble 12 — @jasonhand | @victorops

Slide 13

Slide 13 text

Step Three: Reach Goals 13 — @jasonhand | @victorops

Slide 14

Slide 14 text

Agenda 14 — @jasonhand | @victorops

Slide 15

Slide 15 text

Start? 15 — @jasonhand | @victorops

Slide 16

Slide 16 text

Assess Examine Health | Accept Reality | Plan 16 — @jasonhand | @victorops

Slide 17

Slide 17 text

Exercise Push | Fail | Measure 17 — @jasonhand | @victorops

Slide 18

Slide 18 text

Rehearse Prac%ce | Learn From Failure | Improve 18 — @jasonhand | @victorops

Slide 19

Slide 19 text

19 — @jasonhand | @victorops

Slide 20

Slide 20 text

Finish? 20 — @jasonhand | @victorops

Slide 21

Slide 21 text

There is no Finish Line 21 — @jasonhand | @victorops

Slide 22

Slide 22 text

Con$nuous Improvement 22 — @jasonhand | @victorops

Slide 23

Slide 23 text

You can't improve what you don't measure 23 — @jasonhand | @victorops

Slide 24

Slide 24 text

Marathon 24 — @jasonhand | @victorops

Slide 25

Slide 25 text

Erin Osgood 25 — @jasonhand | @victorops

Slide 26

Slide 26 text

2014: Goal: 3:35 (Beat the Boston Qualifying Time) 26 — @jasonhand | @victorops

Slide 27

Slide 27 text

2014: Goal: 3:35 (Beat the Boston Qualifying Time) Time: 3:37:27 27 — @jasonhand | @victorops

Slide 28

Slide 28 text

28 — @jasonhand | @victorops

Slide 29

Slide 29 text

2015: Goal: 3:35 (Beat the Boston Qualifying Time) 29 — @jasonhand | @victorops

Slide 30

Slide 30 text

2015: Goal: 3:35 (Beat the Boston Qualifying Time) Time: 3:27:01 30 — @jasonhand | @victorops

Slide 31

Slide 31 text

31 — @jasonhand | @victorops

Slide 32

Slide 32 text

2016: Goal: Finish 32 — @jasonhand | @victorops

Slide 33

Slide 33 text

2016: Goal: Finish Time: 3:31:12 33 — @jasonhand | @victorops

Slide 34

Slide 34 text

34 — @jasonhand | @victorops

Slide 35

Slide 35 text

2017: Goal: 3:27:01 (Be$er than 2015) 35 — @jasonhand | @victorops

Slide 36

Slide 36 text

2017: Goal: 3:27:01 (Be$er than 2015) DNF 36 — @jasonhand | @victorops

Slide 37

Slide 37 text

37 — @jasonhand | @victorops

Slide 38

Slide 38 text

2018: Goal: 3:00 (less than) 38 — @jasonhand | @victorops

Slide 39

Slide 39 text

2018: Goal: 3:00 (less than) Time: 3:11:15 39 — @jasonhand | @victorops

Slide 40

Slide 40 text

40 — @jasonhand | @victorops

Slide 41

Slide 41 text

Erin's Advice "Improvement Requires Set Backs" ๏ Stretch Goals ๏ Learn From Failure ๏ Measure & Accept "Reality" 41 — @jasonhand | @victorops

Slide 42

Slide 42 text

Reality 42 — @jasonhand | @victorops

Slide 43

Slide 43 text

43 — @jasonhand | @victorops

Slide 44

Slide 44 text

Ultra Marathon 44 — @jasonhand | @victorops

Slide 45

Slide 45 text

Tom Hart 45 — @jasonhand | @victorops

Slide 46

Slide 46 text

Ridge Challenge 112-mile single stage ultra marathon. Irelands toughest single stage foot race. 46 — @jasonhand | @victorops

Slide 47

Slide 47 text

Rebecca Boozan 47 — @jasonhand | @victorops

Slide 48

Slide 48 text

Leadwoman 3rd place - 2016 26.2-mile trail run + 50-mile mountain bike + 100-mile mountain bike + 10k run + and 100-mile trail run 48 — @jasonhand | @victorops

Slide 49

Slide 49 text

Cordis Hall 49 — @jasonhand | @victorops

Slide 50

Slide 50 text

Cruel Jewel ๏ 106 miles ๏ 33,000, eleva/on change ๏ 5th Overall ๏ 28:30 ﬁnal /me ๏ Qualiﬁer for the Hardrock 100 and Ultra Trail de Mont Blanc 50 — @jasonhand | @victorops

Slide 51

Slide 51 text

Transgrancanaria ๏ 80 miles across the island of Gran Canaria (Canary islands) ๏ 26,000: eleva

Slide 52

Slide 52 text

Trade Oﬀs 52 — @jasonhand | @victorops

Slide 53

Slide 53 text

Speed vs Quality 53 — @jasonhand | @victorops

Slide 54

Slide 54 text

Building A Culture of Reliability 54 — @jasonhand | @victorops

Slide 55

Slide 55 text

55 — @jasonhand | @victorops

Slide 56

Slide 56 text

SRE @ VictorOps 56 — @jasonhand | @victorops

Slide 57

Slide 57 text

jhand.co/SRE_Book 57 — @jasonhand | @victorops

Slide 58

Slide 58 text

SRE Council 58 — @jasonhand | @victorops

Slide 59

Slide 59 text

Council Members Engineering, Support, Product 59 — @jasonhand | @victorops

Slide 60

Slide 60 text

Facilita'ng the culture of SRE: Empower each engineer’s “reliability feels,” so they can take ownership of improvements 60 — @jasonhand | @victorops

Slide 61

Slide 61 text

Facilita'ng the culture of SRE: Proac&vely expose dependencies across systems star0ng with dialogue and data 61 — @jasonhand | @victorops

Slide 62

Slide 62 text

Facilita'ng the culture of SRE: The council would serve as the point of contact for reliability conversa5ons 62 — @jasonhand | @victorops

Slide 63

Slide 63 text

What Keeps Us Up At Night? (From The Customer's Point Of View) 63 — @jasonhand | @victorops

Slide 64

Slide 64 text

Council Concerns 64 — @jasonhand | @victorops

Slide 65

Slide 65 text

65 — @jasonhand | @victorops

Slide 66

Slide 66 text

Themes -Broken Deployments -Slow Time To Recover - Cost of Down5me - Low Incident Visibility - Unhappy Customers - Long Release Cycles 66 — @jasonhand | @victorops

Slide 67

Slide 67 text

How Can We Answer These Ques%ons? 67 — @jasonhand | @victorops

Slide 68

Slide 68 text

Observability 68 — @jasonhand | @victorops

Slide 69

Slide 69 text

Monitoring vs. Observability Monitoring is an ac,on we take on a system. Observability is a property of a system. 69 — @jasonhand | @victorops

Slide 70

Slide 70 text

70 — @jasonhand | @victorops

Slide 71

Slide 71 text

Unknown Unknowns 71 — @jasonhand | @victorops

Slide 72

Slide 72 text

Assess Is it doing what it is supposed to be doing? Determine what "normal" is and how to keep tabs on it in real 4me. Where are we now? 72 — @jasonhand | @victorops

Slide 73

Slide 73 text

73 — @jasonhand | @victorops

Slide 74

Slide 74 text

Priori%ze on the User Perspec)ve (Proac've) 74 — @jasonhand | @victorops

Slide 75

Slide 75 text

Consumer Value Aler%ng 75 — @jasonhand | @victorops

Slide 76

Slide 76 text

Phases of Incidents 76 — @jasonhand | @victorops

Slide 77

Slide 77 text

Learning & Feedback jhand.co/PIR_book 77 — @jasonhand | @victorops

Slide 78

Slide 78 text

78 — @jasonhand | @victorops

Slide 79

Slide 79 text

79 — @jasonhand | @victorops

Slide 80

Slide 80 text

Chaos Engineering Stretching, exercising, or otherwise pushing the system to it's limits to know where those limita8ons exist. 80 — @jasonhand | @victorops

Slide 81

Slide 81 text

Chaos principlesofchaos.org 81 — @jasonhand | @victorops

Slide 82

Slide 82 text

Chaos Engineering ๏ Reduce Impact of Injury ๏ Flush out Unknown Unknowns (check condi;ons) 82 — @jasonhand | @victorops

Slide 83

Slide 83 text

83 — @jasonhand | @victorops

Slide 84

Slide 84 text

84 — @jasonhand | @victorops

Slide 85

Slide 85 text

GameDays Using knowledge and structured plan, rou4nely perform the ac4ons. Expanding and improving current PR's 85 — @jasonhand | @victorops

Slide 86

Slide 86 text

GameDays ๏ Coordinate Strengths/Weaknesses/ Opportuni5es ๏ Establish Training Program (simula5on) 86 — @jasonhand | @victorops

Slide 87

Slide 87 text

87 — @jasonhand | @victorops

Slide 88

Slide 88 text

88 — @jasonhand | @victorops

Slide 89

Slide 89 text

“We need to create a culture that reinforces the value of taking risks and learning from failure and the need for repe//on and prac/ce to create mastery.” — Gene Kim (Co-author, Phoenix Project) 89 — @jasonhand | @victorops

Slide 90

Slide 90 text

Systems Thinking | Feedback | Experiment & Learn 90 — @jasonhand | @victorops

Slide 91

Slide 91 text

It's not just a technical solu/on. It's not just a procedure problem. 91 — @jasonhand | @victorops

Slide 92

Slide 92 text

DevOps An approach to our "work" where we con.nuously look for methods to evaluate and improve the technology, process, and people as they relate to building, deploying, opera0ng, securing, and suppor0ng the "value" our organiza.on provides. 92 — @jasonhand | @victorops

Slide 93

Slide 93 text

Holis&c 93 — @jasonhand | @victorops

Slide 94

Slide 94 text

94 — @jasonhand | @victorops

Slide 95

Slide 95 text

Now What? Understand where you are right now? Make more of the system knowable from the customer's perspec;ve. 95 — @jasonhand | @victorops

Slide 96

Slide 96 text

Now What? Push the limits of your systems and use metrics to determine normal and thresholds 96 — @jasonhand | @victorops

Slide 97

Slide 97 text

Now What? Establish regime and workout rou4ne to constantly work muscles and build intui4on 97 — @jasonhand | @victorops