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V6-21 Observability in Sociotechnical Systems: Using Telemetry Data to Inform Software & Org Design

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. 2 Matthew Skelton Head of Consulting, Conflux Co-author of Team Topologies @matthewpskelton Jessica Kerr Principal Developer Advocate, Honeycomb @jessitron

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. Today’s Landscape (new way) Yesterday’s View (old way) ● Distributed computing ● Single machines (or groups) ● Detect what is needed and what works ● Specify up-front ● Emergent behavior of people and tech ● Predictable behaviors ● Mindset: Machine ● Mindset: Ecosystem

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. Why are reliability and observability needed?

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. Enhancing your org’s ability to sense

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V6-21 Sensing runtime behavior of technology: empowering teams

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. Follow the value stream

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. … even asynchonously

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. Find your places in the value stream

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. Finding good boundaries Figure 7.5 from Team Topologies by Matthew Skelton and Manuel Pais. Used with permission. Flow of change

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. Traces help explain what’s happening

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. Platform teams can show consequences

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. Which trace is worth looking at?

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. Mark significant events, cross-team

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. Mark significant events, cross-team

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. See what others are asking

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. Enhancing your org’s ability to sense

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. Does your ‘SRE team’ help or hinder sensing? Figure 4.3 from Team Topologies by Matthew Skelton and Manuel Pais. Used with permission.

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. Final thoughts

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V6-21 © 2021 Hound Technology, Inc. All Rights Reserved. Symmathesy

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V6-21 Questions? Sign up for HNY{DEV}WEEK: Learn how to get started with observability w/ hands-on training and snackable sessions Sign up to get started with Honeycomb today–for free! Team Topologies is the leading approach to organizing business and technology teams for fast flow: see more at teamtopologies.com ✨ Use code 20offhoneycombwebinar at the online Team Topologies Academy for 20% discount on training: academy.teamtopologies.com

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V6-21 www.honeycomb.io