Comment with Compassion: Empathy, Open Source & a Better World

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Comment with Compassion: Empathy, Open Source & a Better World Rebecca Miller-Webster @rmillerwebster [email protected] Tanner Welsh @tannerwelsh [email protected]

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Why are you here today?

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Everybody can be great...because anybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love.

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Open Source • New solutions & perspectives • Sharing, collaboration, & peer review • Exponential impact - multiplies knowledge, effort, inspiration & creativity

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Not just writing code Building Community Growing Developers

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Issues with Open Source

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1. No greater service to non-tech Issues with Open Source

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1. No greater service to non-tech 2. Low participation by minorities & women Issues with Open Source

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1. No greater service to non-tech 2. Low participation by minorities & women 3. Assholes Issues with Open Source

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1. No greater service to non-tech 2. Low participation by minorities & women 3. Assholes • Abrasive emails, flamewars, RTFM, etc Issues with Open Source

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1. No greater service to non-tech 2. Low participation by minorities & women 3. Assholes • Abrasive emails, flamewars, RTFM, etc • Low documentation & user engagement Issues with Open Source

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People fail to get along because they fear each other; they fear each other because they don't know each other; they don't know each other because they have not communicated with each other.

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The difference between a tolerable programmer and a great programmer is not how many programming languages they know, and it’s not whether they prefer Python or Java. It’s whether they can communicate their ideas... By writing clear comments and technical specs, they let other programmers understand their code, which means other programmers can use and work with their code instead of rewriting it. Absent this, their code is worthless. By writing clear technical documentation for end users, they allow people to figure out what their code is supposed to do, which is the only way those users can see the value in their code. - Joel Spolsky

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Empathetic Open Source • Welcoming to new contributors • Respectful communication • Mentorship • Open Discourse

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We can m a k e o p e n source better! An individual has not started living until he can rise above the narrow confines of his individualistic concerns to the broader concerns of all humanity.

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Feedback

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Feedback

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• Commit messages Feedback

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• Commit messages • Pull request comments Feedback

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• Commit messages • Pull request comments • README Feedback

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• Commit messages • Pull request comments • README • Requests/response for help Feedback

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• Commit messages • Pull request comments • README • Requests/response for help • Code Styleguides Feedback

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• Commit messages • Pull request comments • README • Requests/response for help • Code Styleguides • Chat in IRC Feedback

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• Commit messages • Pull request comments • README • Requests/response for help • Code Styleguides • Chat in IRC • Tests Feedback

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Feedback works! Rigorous inspections can remove up to 90% of errors from a software product before the first test case is run. Robert Glass Facts and Fallacies of Software Engineering Defect detection rates: unit testing: 25% integration testing: 45% design review: 55% code review: 60% Steve McConnell Code Complete

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Feedback makes us better

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• Code Quality Feedback makes us better

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• Code Quality • Knowledge Sharing Feedback makes us better

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• Code Quality • Knowledge Sharing • Teaching/Mentoring Feedback makes us better

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• Code Quality • Knowledge Sharing • Teaching/Mentoring • Team Velocity Feedback makes us better

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• Code Quality • Knowledge Sharing • Teaching/Mentoring • Team Velocity • Collective Ownership Feedback makes us better

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Most software projects fail because of human error. Emotional Intelligence Engineering Empathy at Dev Bootcamp

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Core of Engineering Empathy ✦Awareness ✦Empathy ✦Intuition

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Core of Engineering Empathy Pay Attention ✦Awareness ✦Empathy ✦Intuition Your emotions & physical body

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Core of Engineering Empathy Pay Attention ✦Awareness ✦Empathy ✦Intuition Emotions in others

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Core of Engineering Empathy Pay Attention ✦Awareness ✦Empathy ✦Intuition Your body’s warnings

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It really boils down to this: that all life is interrelated. We are all caught in an inescapable network of mutuality, tied into a single garment of destiny. Whatever affects one destiny, affects all indirectly.

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Success! Empathy Leadership Community

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We must remember that intelligence is not enough. Intelligence plus character-that is the goal of true education. The complete education gives one not only power of concentration, but worthy objectives upon which to concentrate.

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Successful Leadership

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★ Inspiration Successful Leadership

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★ Inspiration ★ Empowerment Successful Leadership

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★ Inspiration ★ Empowerment ★ Compassion Successful Leadership

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Power without love is reckless and abusive, and love without power is sentimental and anemic. Power at its best is love implementing the demands of justice, and justice at its best is power correcting everything that stands against love.

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Leadership happens ...

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• IRC Leadership happens ...

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• IRC • Pull Request comments Leadership happens ...

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• IRC • Pull Request comments • Interaction with new contributors Leadership happens ...

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How would you respond? STUPID DUMB

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Compass of Shame Withdrawal Avoidance Attack Self Attack Others

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Every man must decide whether he will walk in the light of creative altruism or in the darkness of destructive selfishness.

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ctionable Specific A ind K Qualities of Good Feedback

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ctionable Specific A ind K

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ctionable Specific A ind K

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ctionable Specific A ind K

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If I cannot do great things, I can do small things in a great way.

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Empathetic Open Source

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Pull Requests & Code Review Action- able Kind Speciﬁc

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•Be thorough & give yourself time Pull Requests & Code Review Action- able Kind Speciﬁc

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•Be thorough & give yourself time •Focus on code not author Pull Requests & Code Review Action- able Kind Speciﬁc

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•Be thorough & give yourself time •Focus on code not author •Have a checklist Pull Requests & Code Review Action- able Kind Speciﬁc

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•Be thorough & give yourself time •Focus on code not author •Have a checklist •Run the code Pull Requests & Code Review Action- able Kind Speciﬁc

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•Be thorough & give yourself time •Focus on code not author •Have a checklist •Run the code •Sign off & hi-five! Pull Requests & Code Review Action- able Kind Speciﬁc

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CONTRIBUTING.md •How to set up & run code •Code styleguide •Channels for getting help or started •Suggestions for what to work on •Suggesitons for various skill sets •Code of conduct Action- able Kind Speciﬁc

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Commit Messages Action- able Kind Speciﬁc

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• Short summary for 1st line (50 chars) Commit Messages Action- able Kind Speciﬁc

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• Short summary for 1st line (50 chars) • Word wrap (72-80 chars) Commit Messages Action- able Kind Speciﬁc

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• Short summary for 1st line (50 chars) • Word wrap (72-80 chars) • One commit per change Commit Messages Action- able Kind Speciﬁc

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• Short summary for 1st line (50 chars) • Word wrap (72-80 chars) • One commit per change • Answer: Commit Messages Action- able Kind Speciﬁc

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• Short summary for 1st line (50 chars) • Word wrap (72-80 chars) • One commit per change • Answer: • Why is this change necessary? Commit Messages Action- able Kind Speciﬁc

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• Short summary for 1st line (50 chars) • Word wrap (72-80 chars) • One commit per change • Answer: • Why is this change necessary? • How does it address the issue? Commit Messages Action- able Kind Speciﬁc

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• Short summary for 1st line (50 chars) • Word wrap (72-80 chars) • One commit per change • Answer: • Why is this change necessary? • How does it address the issue? • What side effects does it have? Commit Messages Action- able Kind Speciﬁc

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No work is insignificant. All labor that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence.

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Comment with Compasion Lead by Example Lead with Empathy

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Almost always the creative, dedicated minority has made the world better. Tanner Welsh @tannerwelsh Rebecca Miller-Webster @rmillerwebster

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speakerdeck.com/rmw http://www.slideshare.net/pamselle/wsc-fem-foss-23338972 http://haacked.com/archive/2013/10/28/code-review-like-you-mean-it.aspx/ http://smartbear.com/SmartBear/media/pdfs/WP-CC-11-Best-Practices-of-Peer-Code- Review.pdf http://www.slideshare.net/gsporar/peer-code-review-an-agile-process-2502327 http://robots.thoughtbot.com/5-useful-tips-for-a-better-commit-message https://wiki.openstack.org/wiki/ GitCommitMessages#Summary_of_GIT_commit_message_structure http://who-t.blogspot.de/2009/12/on-commit-messages.html http://ablogaboutcode.com/2011/03/23/proper-git-commit-messages-and-an-elegant-git-history/