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#gamestorming @iamctodd

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ARE YOUR MEETINGS LIKE THIS?

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Smart people in a room

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WTF?

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BORING HYPER DRIVE

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CHAOS OF CREATIVITY!

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It STARTS with ENERGY

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Camp fire FOREST fire

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SPARK FUEL STRUCTURE

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DIFFERENT STRUCTURE DIFFERENT RESULT

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BEGIN WITH THE END IN MIND

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GAMES

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GAMES

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GAMES

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GAMES

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GAMES

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GAMES

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Meetings

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Meetings

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Meetings

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Meetings

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Meetings

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Meetings

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Have a goal

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Have a goal DESIGN THE MEETING

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Have a goal POWER of GROUPS DESIGN THE MEETING

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SERVICE DESIGN?

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h"p://www.uxma"ers.com/mt/archives/2011/09/the-­‐value-­‐of-­‐customer-­‐journey-­‐maps-­‐a-­‐ux-­‐designers-­‐personal-­‐journey.php

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h"p://servicedesigntools.org/sites/default/files/imagecache/images/res_images/CJM.png

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Texto h"p://delightability.files.wordpress.com/2010/01/thejourneysGckynotes.jpg

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CX ≠ UX

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B E F O R E A F T E R D U R I N G

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Components Stages Journey Qualitative Info Quantitative info Insights

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h"p://www.adapGvepath.com/ideas/the-­‐anatomy-­‐of-­‐an-­‐experience-­‐map

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h"p://www.uxma"ers.com/mt/archives/2011/09/the-­‐value-­‐of-­‐customer-­‐journey-­‐maps-­‐a-­‐ux-­‐designers-­‐personal-­‐journey.php

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h"p://www.bnj.com/buyercentric-­‐markeGng-­‐roadmap-­‐2012/

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h"p://experiencema"ers.wordpress.com/2009/03/03/legos-­‐building-­‐block-­‐for-­‐good-­‐experiences/

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TOUCH POINT ≠CHANNEL

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READY?

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TRaveling to NEPHP

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TRACK TIME & INVOICE TRaveling to NEPHP

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PAINT A BEDROOM TRACK TIME & INVOICE TRaveling to NEPHP

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PAINT A BEDROOM EMAIL TO A NEW LIST TRACK TIME & INVOICE TRaveling to NEPHP

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EMPATHY MAP

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Fishbowl

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Fishbowl

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PLUS // DELTA How DID I do?

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THANKS! [email protected] @iamctodd And  thanks  to  @DaveGray  for  the  use  of  some  Gamestorming  slides