Slide 6
Slide 6 text
www.vsmconsortium.org
A value stream is
an END-TO-END set of activities
which collectively creates VALUE for a CUSTOMER.
The value stream team
is concerned with all
the activities, from start
to delivery of results,
and confirmation of
satisfaction.
The value-stream
designers search for ways
of achieving “outrageous”
improvements in critical
measures such as speed,
cost, quality, and service.
The value stream team is
intensely focused on the
customer (an external
customer or an internal
user) and is concerned
with how to delight the
customer.
James Martin, The Great Transition
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