Everything Is NOT Awesome

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@jpetersen WordCamp Tampa 2014 #WCTPA Everything Is NOT Awesome deconstructing and preventing  project crap from hitting the fan Jesse Petersen 1

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@jpetersen WordCamp Tampa 2014 #WCTPA The 411 on this guy 2 WordPress addict Husband Foster dad Craft beer snob LEGOs are fun Budgeting Mac fanboy

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@jpetersen WordCamp Tampa 2014 #WCTPA EXPECTATIONS 3

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@jpetersen WordCamp Tampa 2014 #WCTPA INTEGRITY 4

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@jpetersen WordCamp Tampa 2014 #WCTPA COMMUNICATION 5

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@jpetersen WordCamp Tampa 2014 #WCTPA I’VE FAILED 6

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@jpetersen WordCamp Tampa 2014 #WCTPA endless revisions refunds redos threats - BBB, legal payment issues 7

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@jpetersen WordCamp Tampa 2014 #WCTPA THE GOLDEN RULE 8

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@jpetersen WordCamp Tampa 2014 #WCTPA USE A CONTRACT 9

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@jpetersen WordCamp Tampa 2014 #WCTPA update it with lessons learned 10

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@jpetersen WordCamp Tampa 2014 #WCTPA PICK CLIENTS BETTER 11

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@jpetersen WordCamp Tampa 2014 #WCTPA use a sales funnel to qualify contacts 12

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@jpetersen WordCamp Tampa 2014 #WCTPA … AND THEN 13

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@jpetersen WordCamp Tampa 2014 #WCTPA 14

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@jpetersen WordCamp Tampa 2014 #WCTPA HAVE A PLAN 15

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@jpetersen WordCamp Tampa 2014 #WCTPA operate as if every project could go south … and expect it won’t because you’re pro 16

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@jpetersen WordCamp Tampa 2014 #WCTPA CHOOSE YOUR BATTLES 17

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@jpetersen WordCamp Tampa 2014 #WCTPA you have project rules so you can break them … to “harm” you and benefit the client 18

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@jpetersen WordCamp Tampa 2014 #WCTPA if expectations aren't spelled out, their vision of the things when it goes bad is overwhelming 19

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@jpetersen WordCamp Tampa 2014 #WCTPA FIGURE OUT THE FAIL 20

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@jpetersen WordCamp Tampa 2014 #WCTPA pinpoint where you think things went sour communicate that - dialog to agreement (even to agree to disagree) 21

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@jpetersen WordCamp Tampa 2014 #WCTPA TERMINATE AMICABLY 22

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@jpetersen WordCamp Tampa 2014 #WCTPA relationships rule our businesses 23

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@jpetersen WordCamp Tampa 2014 #WCTPA people talk - reputations are formed 24

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@jpetersen WordCamp Tampa 2014 #WCTPA DON’T FEEL LIKE  A FAILURE 25

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@jpetersen WordCamp Tampa 2014 #WCTPA failure is a teaching tool, not a label adversity strengthens you 26

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@jpetersen WordCamp Tampa 2014 #WCTPA Thanks! Jesse Petersen @jpetersen I have no affiliation with The LEGO Group. Just a fan. All rights belong to The LEGO Group. Images used are fan art. 27