EXTENT-2017: Software QA at ABN AMRO: It is Not about the Numbers

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Software QA @ ABN AMRO: It is not about the numbers IIT Solutions Centre of Expertise Software Development Jean-Paul van Deursen / Anirban Ganguly June 29, 2017

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Bio 2  47  Daughter of 9  @ABN AMRO since 1994  System Integrator  Team Lead - Centre of Expertise Software Development  36  @TCS since 2003  @ABN AMRO since 2006  Consultant – Centre of Expertise Software Development  Delivery Assurance Lead

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Partnership 3 ABN AMRO, Dutch universal bank … EUR 1.2 billion IT spend running IT at scale … 800+ business services delivered through 2,600+ applications 5,900 people in IT ~80% outsourced ~60% off-shore Top-3 In The Netherlands International Private Banking footprint 21,660 employees 470 branches EUR 8.6b operating income 3 ABN AMRO – TCS relationship since 2005 Tata Consultancy Services

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Software QA in ABN AMRO 4 It is not about the numbers Number of Blocker violations? Number of Test Cases passed? Test Efficiency? Work packages completed on Time? Unit Test Coverage? Number of teams that have implemented CICD? Number of defects during post implementation aftercare period?

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Need for Speed : Agile Transformation and CI CD 5 Time consuming processes Late QA Manual Big Bang Shop floor frustrations No more waste Continuous QA Short iterations Fully Automated processes Improved work satisfaction improve Agility, reduce Debt ! Our Mantra:

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Software QA in ABN AMRO 6 “Collaborative approach with all partners to define Software QA roadmap and strategy implementation“ Software QA Technology People Process & Governance

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Software QA : viewpoint “People” 7  Access to knowledge base of 387000 + IT staff  Global footprint  Access to industry trends, case studies, best practices TCS Global footprint Knowledge and Skills Mind-set and Behaviour : Culture

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Software QA: viewpoint “Process & Governance” 8 Enabler IT4IT Department Autonomy : Empowered Agile Teams Select the Best Partners Lean Automated Reporting Is outsourcing / offshoring Evil ?

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Software QA: viewpoint “Technology” 9 Automation Collaboration Tools Innovation  Community Wiki  Agile ODC  Global collaboration tools, Developer Laptops  Research and Digital Lab  Experiments on emerging Technology Trends  Hackathons, Innovation forums Paradigm Shift: Move from SLA based to XLA based QA

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Questions 10

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11 THANK YOU ! @: [email protected] 0031 630344881 How to reach us @: [email protected] 0031 687783841