How to Communicate Despite Technology

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www.oneforall.events How to Communicate Despite Technology Heather White President: One for All Events @CattyHeather

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Interpersonal Communication …what it really means. 2

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 3 Exchange Information

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 4 Exchange Information Share Feelings

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 5 Create Meaning Share Feelings

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 6 Create Meaning Verbal & Non-Verbal

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 7 Verbal

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 8 Verbal

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 9 Verbal

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 10 Verbal

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 11 Non-Verbal

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 12 Non-Verbal

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 13 Non-Verbal

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 14 Non-Verbal

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Elements of Interpersonal Communication …6 things that must be understood 15

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 16 Communicators

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 17

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 18 Two-way Process

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 19 The Message

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 20 The Message

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 21 The Message

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 22 Noise

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 23 Feedback

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 24 Social Context

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 25 The Channel

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Advantages & Disadvantages …but how should I communicate??? 26

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 27 Text-based communication 1. Email 2. SMS Text Messages 3. Social Media Interaction 4. Instant Messaging

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 28 Text-based communication 1. Concise 2. On record 3. Precise 4. Organized Advantages

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 29 Text-based communication 1. No tone 2. Misinterpreted 3. Impersonal 4. No back-n-forth Disadvantages

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 30 Voice

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 31 Voice Advantages 1. Little Attention 2. Express Inﬂection 3. Good for several people

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 32 Voice Disadvantages 1. Speaking over 2. No record 3. Hard to hear sometimes

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 33 Video Call

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 34 Video Call Advantages 1. Express body language 2. Sending ﬁles or texts

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 35 Video Call Disadvantages 1. A lot of bandwidth 2. Bad connections 3. Threshold for eﬀectiveness

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 36 In Person

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 37 In Person Advantages 1. Full body language & expression 2. No interruptions 3. Fluid conversations

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 38 In Person Disadvantages 1. People are everywhere 2. Keeping record is subjective 3. Timing is diﬃcult

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Murphy’s Laws of Communication …I didn’t say that!!! 39

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Osmo Wiio gives us some communication maxims similar to Murphy's law: (Osmo Wiio, Wiio's Laws--and Some Others (Espoo, Finland: Welin-Goos, 1978): 40 If communication can fail, it will. If a message can be understood in different ways, it will be understood in just that way which does the most harm. There is always somebody who knows better than you what you meant by your message. The more communication there is, the more difﬁcult it is for communication to succeed.

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 41 Interpersonal Communication is HARD!

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 42

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 43 Behavior

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Advice & Tips for Communicating It is easier than it seems… 44

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Get some humility 45

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 46 Talk about people and actions.

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 47

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 48

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 49 Staging of complexity

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 50 “Technologists typically work on very complicated things. The average business person doesn’t understand technology at a granular level, nor do they care to. A technologist who is able to clearly explain how technology works in a way that’s both easily digestible and interesting is extremely valuable to a team.” Trevor Simm, founder and president of OpalStaff.

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Who, What, How…? What am I trying to accomplish? 51

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 52 What do I want from my co-worker? 1. Imparting information 2. Asking for support 3. Looking for an action or decision

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 53 What information do they need from me to accomplish it? 1. Data 2. Knowlege 3. A demonstration

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 54 What do they already know and what is missing? 1. Know their familiarity with your topic 2. Start your explanation off where their understanding stops 3. Link to their own situation/experience

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 55 How am I going to tell them? 1. Make it clear. 2. Make it real. 3. Keep it relevant

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 56 Correct as you go - Checking for understanding 1. Solicit questions. 2. Simplify your message. 3. Watch for clues to know you are understood.

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 Be Aware!!! Bad communication habits… 57

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 58 Be aware of interrupting!

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 59 Listen actively!

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 60 Avoid negative questions!

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 61 Take Aways: 1. Communication is an interactive process. 2. Be aware of context and preconceptions. 3. Body language is just as important, if not more, than content. 4. Know the purpose of your conversation 5. Speak concisely, clearly, and use action words 6. Be aware of bad habits.

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How to Communicate Effectively Despite Technology! — Heather White — LonestarPHP — 4/21/2017 One for All Events, LLC [email protected] Twitter: @CattyHeather Questions? 62 Slides: