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@LukasFittl We Built It, And They Didn’t Come! WebExpo Prague ’13

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About Myself Co-Founded 3 tech startups, worked with many others

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Let me introduce you to: started October 2010

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Actual Revenue: 0 EUR

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First of all, lets talk about the Team

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Lukas Michael Christian Design & Development DevOps Sales & Marketing

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Lukas Michael Christian Design & Development DevOps Sales & Marketing

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Lukas Ash Emiliano Design & Development DevOps Sales & Marketing

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Lukas Ash Emiliano Design & Development DevOps Sales & Marketing

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Design & Development DevOps Sales & Marketing

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Lukas Michael Design & Development DevOps Sales & Marketing

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Lukas Michael Design & Development DevOps Sales & Marketing

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Lukas Andreas Design & Development DevOps Sales & Marketing

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Lukas Andreas Design & Development DevOps Sales & Marketing

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Lukas (2011) Design & Development DevOps Sales & Marketing Lukas (Today) Design & Development DevOps Sales & Marketing What did I learn?

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Product Distribution Business

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1. The Art of Launching Your MVP 2. Radically Different Designs 3. The Ideation Switch Product

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1. The Art of Launching Your MVP 2. Radically Different Designs 3. The Ideation Switch Product

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Launch = Make your Product available to (some) customers Not: Press Launch!

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What we had at Efficient Cloud: Task Task Task Task Task Task TODO IN PROGRESS DONE

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Release! Risk Time BUILD BUILD BUILD

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In a group of Developers, its really dangerous to not set a deadline!

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IDEAS PRODUCT DATA MEASURE BUILD LEARN Experiment

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Risk Time Release! BUILD Release! BUILD Release! BUILD Release! BUILD

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Charged Customers $200 / month from Day One

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What we have at Spark59/USERcycle:

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Build: Full Prototype Measure: “Successful” Launch Learn: (within months) Perfection: 3+ months

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Build: Weekend Prototype Measure: Customers commit to buy Learn: (within days) Iteration: 2-3 weeks

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Dictates how fast you can learn Experiment Scope Your Runway How long you can survive

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1. The Art of Launching Your MVP 2. Radically Different Designs 3. The Ideation Switch Product

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Hosting Company, this helps you implement PaaS and still get a lot of customers onto one server. (But you need SSD drives.)

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Sounds complicated? Yes! Bigger Problem: We didn’t (really) try something different.

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=> Landing Page Test But we just tested for testing’s sake, we didn’t believe in that product at all.

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Version 1: Analytics for Marketers Version 2: Analytics for Startups Version 3: Analytics for SaaS Startups

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Getting the Right Design vs. Getting the Design Right

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1. The Art of Launching Your MVP 2. Radically Different Designs 3. The Ideation Switch Product

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Kind-of-Sales is not Customer Development

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Are you ideating or are you executing?

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IDEAS PRODUCT DATA MEASURE BUILD LEARN Experiment Executing =

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Ideating = Customer Interviews Design Studio Usability Tests etc...

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1. Financial Planning & Metrics 2. Making Deals 3. Traction First, Fundraising Second Business

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1. Financial Planning & Metrics 2. Making Deals 3. Traction First, Fundraising Second Business

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Main Assumption: Customers would buy a 5000+ EUR license & integrate our Product within weeks (not months)

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Its ok to ignore your plan, but focus on these assumptions.

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1. Financial Planning & Metrics 2. Making Deals 3. Traction First, Fundraising Second Business

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Don’t ever get too attached to one single investor (or customer).

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1. Financial Planning & Metrics 2. Making Deals 3. Traction First, Fundraising Second Business

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Dave McClure anecdote from Soup.io times He loved the product & team, but the numbers never justified an investment.

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[ Seedcamp Trip ] Accelerators give you a peer group, and access to a lot of people (if you’re ready).

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1. Personal Authenticity 2. Getting the Message right is Hard! 3. Adapting to the Market Distribution

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1. Personal Authenticity 2. Getting the Message right is Hard! 3. Adapting to the Market Distribution

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In the beginning people believe in you first, the product second.

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1. Personal Authenticity 2. Getting the Message right is Hard! 3. Adapting to the Market Distribution

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Credit: Kathy Sierra

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Make Happy Customers, Not: Make Customers Happy

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Messaging A Messaging B Customer A Customer B Your Product doesn’t need to change, Yet Your Messaging Can Change Everything

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Messaging is a journey without an end, you will not reach perfection. (but ideally people will still buy)

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1. Personal Authenticity 2. Getting the Message right is Hard! 3. Adapting to the Market Distribution

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Continuously ask yourself: Is this a good customer? -> can be targeted & sold to -> pays money -> actually buys what you are selling -> ideally you like them!

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“We had a long discussion, on doing this project at all right now.” (2 months into the sales process)

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Your biggest risk is Indifference. People just don’t care.

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Your Team determines your Distribution methods Don’t do Enterprise Sales if you’re missing the know-how.

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Mistake we’ve made: Choosing personal preference over strategic partnership.

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Product Distribution Cashflow

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@LukasFittl I’m always happy to help: lukas@fittl.com