HCI Professional Preparation & Practice Seminar; Georgia Tech

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Practical stuff that’s worked for me Maybe it will work for you too Professional Practice Seminar September 28, 2017 Ryan Rumsey Director, Experience Design @ EA @ryanrumsey

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Hi. I’m Ryan.

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I.T.

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EX CX The perceived value customers have in interactions with EA. The perceived value employees have in interactions while working at EA.

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WORKING A JOB

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Murmuration of starlings in Utrecht, The Netherlands, https://vimeo.com/121168616

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https://www.reddit.com/r/reactiongifs/comments/5tqktd/mrw_i_cant_find_the_tv_remote_but_my_show_starts/

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The most difficult challenge you will have in your career is not designing for users, it’s designing for stakeholders.

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Ellen Lupton, http://www.publicseminar.org/2015/12/designing-the-humanities/

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Ellen Lupton, http://www.publicseminar.org/2015/12/designing-the-humanities/

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“Can you make my thing look like your thing?” — most frequent request from Anonymous

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“We really need a great user experience. Do exactly this.” — second most frequent request from Anonymous

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http://wolf-sheep20.tumblr.com/post/45480229605/homestuck-gif-challenge

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Don’t worry. It will be ok.

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Ellen Lupton, http://www.publicseminar.org/2015/12/designing-the-humanities/

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Ellen Lupton, http://www.publicseminar.org/2015/12/designing-the-humanities/

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BUSINESS GOALS. What’s the project objective? Are we targeting measurable outcomes? USER GOALS. What do we know about our target users? What are the impact to the users? TEAM. Who needs to be involved? STRATEGY. Why will people choose this over the alternative? CURRENT WORKFLOWS. What are the current workflows? Can you show the steps and URLs? OUTCOMES. What outcome do you want? Design is problem solving

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INCREASED USAGE More than 16 million pages been visited (6 month after launch) - 25% more than in the year before. -2016 Intranet Design Annual (Repsol) 64% of staff using intranet either daily or at least several times per week. -2016 Intranet Design Annual (American Cancer Society) 570% more clicks on news articles per month. -2016 Intranet Design Annual (Dorma + Kaba) INCREASED USER SATISFACTION Users are happy with the new intranet. 97.86% of employee visited the new intranet to access tools for work. -2016 Intranet Design Annual (Repsol) 71% of staff rated the intranet the most useful communications channel. -2016 Intranet Design Annual (American Cancer Society) TIME AND COST SAVINGS More than 50% time saving for publishing topical content (news, events, and articles) after new intranet launch. -2016 Intranet Design Annual (Repsol) 2.79 more page views per visit and 2 min 38 sec less on each time of visit, which implies time and productivity improvement, thus cost savings. -2016 Intranet Design Annual (Repsol) Reduced the costs of servers needed to house the content by 62%. -2016 Intranet Design Annual (American Cancer Society) INCREASED EFFICIENCY ON INFORMATION FINDABILITY Retire 54% of old content. -2016 Intranet Design Annual (NAV Canada) Reduced code by 67% (.2 million lines of custom code) -2016 Intranet Design Annual (Enbridge Inc.) Design is problem solving

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Design is problem solving

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Science Ready Data Science Ready Data Science Ready Data Science Ready Data RAW DATA Sample automation steps 1. GET DATA 2. RUN ANALYSIS 3. COPY RESULTS 4. NOTIFY OWNER  AUTOMATION OF STEPS PIPELINE PIPELINE PROCESSED DATA PROCESSED DATA PROCESSED DATA PROCESSED DATA Quality Control Design is a communication

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Design is a communication Find Similar Samples ! Run QC workflow ! Record procedure and results ! method ! amplify ! purify ! Record Kits ! Record Params! Record Results! Record Samples Indexes! Run QC workflow! Record procedure and findings ! Sequencing Procedure Start! Preparation for Sequencing Procedure! Measure & Record! pools ! Record Kits ! -> to load ! cBOT ! Record Settings! Record Flow cell id! Data  Analysis ! Goal : Execute an order Functional Genomics : Lab Operator

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Design is a way of thinking

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Design is a way of thinking UXDST PARTICIPANT WORKSHEET 9 STAKEHOLDERS AS CUSTOMERS 90 minutes Now that we have an understanding of skills, people, projects, orgs, let’s try and find the quick wins 1. Start with stakeholder jobs. 2. Add pains and gains of stakeholders. 3. Describe your products/services (the products/services you provide to stakeholders). ACTIVITY: VALUE PROPOSITION CANVAS

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Design is the stuff around us

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Design is systems

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Stanford Social Innovation Review Email: info@ssireview.org, www.ssireview.org                 Collective Impact  By John Kania & Mark Kramer       Stanford Social Innovation Review  Winter 2011     Copyright © 2011 by Leland Stanford Jr. University  All Rights Reserved    Design is systems IT Innovation Center Employee Experience Pillar Core Collab Provisi on Player Experience Pillar Help Answer s Tools EA Work WWCE Design Skills https://ssir.org/articles/entry/collective_impact

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FINDING A JOB

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What do you desire?

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Desire to have Score No desire 0 Nice to have 1 Fundamental 2 Rainbows and unicorns 3 Experience Score None 0 Beginning 1 Developing 2 Emerging 3 (2 x Desire) + Experience https://ssir.org/articles/entry/collective_impact

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Network

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GETTING A JOB

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https://www.flickr.com/photos/7776581@N04/2011534559 Best Product Ever

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Tailor your resume to the job

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Have resumes that can be read by robots

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Provide links to online presence(s)

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Portfolios very much matter

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Know your audience Show ONLY your best work Demonstrate fuzzy skills Expand on your work Tell a story Follow NDAs