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© 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see “Guiding Principles on Independence and Objectivity.” 2021年重要战略科技趋势 高挺 高级研究总监 2020年12月4日

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1 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 分布式云 网络安全网格 随处运营 行为互联网 隐私增强计算 全面体验 超级自动化 人工智能工程化 组装式智能企业 组合式创新 韧性交付 以人为本 2021年重要战略科技趋势 位置灵活

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2 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 以人为本

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3 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 以人为本 Gartner战略规划假设 分析师：Bart Willemsen, Brent Stewart, Frances Karamouzis 行为互联网（IoB） 到2025年底，全球半数以上人口将参与至 少一项IoB项目（私人、商业或政府性项 目）。

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4 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 接收 流程 洞察 数据 行为事件处理 升级 降级 行为 事件

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5 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 量体温 洗手 戴口罩 保持社交距离

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6 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Facebook/剑桥分析丑闻

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7 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 社会信用体系

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8 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 社会信用体系

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9 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 社会信用体系

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10 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 来源：Success in the Digital Experience Economy Requires Connecting MX, UX, CX and EX, G00720630 全面体验 到2024年，提供全面体验的企业机构将拥有 比竞争对手高25%的客户和员工体验满意度。 以人为本 Gartner战略规划假设 分析师：Jason Wong, Michael Chiu, Michelle Duerst, Brent Stewart, Don Scheibenreif 10 © 2020 Gartner公司及/或其关联公司版权所有。Gartner是Gartner公司或其关联公司的注册商标。 用户 体验 员工 体验 客户 体验 多重 体验 全面 体验

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11 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 客户体验 员工体验 员工 用户体验 客户 用户体验 多重 体验 多重 体验 口碑传播 忠诚度 互动 参与 满意度 交互 全面体验

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12 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 全面体验式酒店服务 活动系统图示例 多重体验 房间内的控制和 应用 客户体验 全程数字支持 用户体验 直观的解决方案 员工体验 技术提升效率

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13 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Google Glass EE2 AR眼镜

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14 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 隐私增强计算 到2025年，将有50%的大型企业机构采用隐 私增强计算处理不受信任环境中的数据，以 及多方数据分析用例。 以人为本 Gartner战略规划假设 分析师：Bart Willemsen，Ramon Krikken

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15 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 基于CPU （Intel、AMD、ARM） 可信的 执行环境 超大规模云 （AWS、Azure和GCP加密 计算） 加密计算 同态加密示例 算法加密 AWS：亚马逊网络服务； Azure：微软Azure； GCP：Google云端平台

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16 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Intel SGX

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17 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. AWS Nitro Enclaves

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18 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 可识别数据 隐私增强型数据 同态加密 安全多方计算 差分隐私 零知识证明 数据源 处理、分析AI/ 机器学习（ML）

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19 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 位置灵活

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20 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Gartner战略规划假设 分析师：David Smith, Ed Anderson, David Wright, Arun Chandrasekaran, David Cearley 位置灵活 分布式云 到2025年，超过50%的企业机构将在自选的 地点启用分布式云，从而实现业务模式转型。

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21 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 分布式云连续体 公有云 软件 即服务 平台 即服务 基础设 施即 服务 分布式云种类 本地公有云 1 城市社区云 3 5G移动边缘云 4 物联网边缘云 2 网络边缘云 5

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22 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. AWS - Outposts

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23 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 云生态系统 多云 “未来的乌托邦” 便携式应用和服务 今天 封闭的生态系统 分布式云的发展路径

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24 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Google with Anthos

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25 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 随处运营 从现在到2023年，将有40%的企业机构融合 虚拟体验与物理体验，以此改善员工生产力 和客户覆盖率。 Gartner战略规划假设 分析师：Manjunath Bhat, Tony Harvey 无处不在的 客户 数字化 员工 分布式 业务 运营 位置灵活 25 © 2020 Gartner公司及/或其关联公司版权所有。Gartner是Gartner公司或其关联公司的注册商标。

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26 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 员工 客户 远 近 采用远程运营和虚拟交付

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27 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 随处运营 全面体验 网络安全网格 分布式云 数字化优先、远程优先 分布式业务能力 提高物理空间数字化程度

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28 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 伦敦Huntsman高级定制店

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29 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 伦敦Huntsman高级定制店

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30 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 网络安全网格 到2025年，网络安全网格将支持超过一半的 数字访问控制请求。 Gartner战略规划假设 分析师：Jay Heiser 位置灵活

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31 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.

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32 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 身份取代安全边界 以可扩展、灵活、 可靠的方法来控制 数字资产的访问 取代过时的城墙安 全模式 有了网络安全网格， 网络真正成为网络 网络安全网格带来安全访问的革命

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33 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 将网络安全控制扩展到各个角落 基础性安全服务 规则编排和决策 规则执行 分布式身份识别 范围更广的探测和响应 动态访问 安全配置 内容控制 任何地点的 任何数字资 产

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34 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.

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35 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.

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36 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 韧性交付

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37 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 组装式智能企业 到2023年，采用组装式策略的企业机构在新 功能实施的速度方面会比竞争对手快出80%。 韧性交付 Gartner战略规划假设 分析师：Andrew White, Gene Alvarez, Dennis Gaughan, Yefim Natis

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38 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 数据 抓取 诠释 实现 意图 情境式响应 行动 成果 业务决策重新组装

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39 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 传统数据 管理 传统分析 传统业务 应用 应用组装平台 应用 PBC 数据编织 数据 PBC 分析 PBC API/事件交互界面 用户界面 内部数据 PBC即封装业务能力

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40 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. “中台”思想对于组织架构的变革

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41 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 人工智能（AI）工程化 从现在到2023年，至少有50%的IT领导者将 努力推动其AI预测项目渡过概念验证阶段， 发展出成熟的生产水平。 韧性交付 Gartner战略规划假设 分析师：Erick Brethenoux

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42 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 安全、治理、可解释性和隐私保护计算 AI工程化——大规模的可持续性AI操作 人工智能工程化 DataOps ModelOps DevOps

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43 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.

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44 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. ModelOps 组合式AI 生成式AI 技术 运营 AI工程化：为投入生产进行工程设计 自适应系统* 复杂性 *为组装式智能业务增加自适应能力

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45 © 2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This Person Doesn’t Exist

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46 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 超级自动化 到2024年，企业机构可通过结合超级自动化 技术与重新设计的运营流程，将运营成本降 低30%。 韧性交付 Gartner战略规划假设 分析师：Frances Karamouzis, Nicole Sturgill, Laurie Shotton, Stephanie Stoudt Hansen

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47 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 行业债务 企业机构债务 技术 流程 数据 架构 社会 人才 债务

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48 © 2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 病人在医院看病的流程 Onboarding Diagnostics Treatment Dismissal Invoicing

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49 © 2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 采购到付款的流程 Purchase Request Purchase Order Goods Receipt Invoice Payment

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50 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 固定 动态 自动化范畴 窄 宽 节约成本 营收/盈利 转型 任务自动化 单一工具 流程自动化 多种工具 跨部门编排 平台 业务重塑 生态系统 自动化程度 业务成果 Gartner超级自动化光谱图

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51 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 数字孪生是一个“动态软件模型”，利用运营数据或其他类型的数据， 理解企业当前商业模式的运作方式。通过构建数字孪生组织，可以 连接现状，应对变化，调拨资源并为目标客户交付价值。 它包括了… 数字孪生组织(DTO): 混合物理和数字世界 元数据 监控 分析 模型 事件数据

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52 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. 分布式云 网络安全网格 随处运营 行为互联网（IoB） 隐私增强计算 全面体验 超级自动化 人工智能工程化 组装式智能企业 组合式创新 位置灵活 韧性交付 以人为本 2021年重要战略科技趋势

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53 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. For information, please contact your Gartner representative. Gartner相关报告推荐 Top Strategic Technology Trends for 2021 Brian Burke等 (G00733240) Hype Cycle for Emerging Technologies, 2020 Brian Burke等 (G00450415) Top Megatrends for 2020 Nick Jones (G00466385)