amie Donoghue - Organising for DevOps - People before Process and Technology

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Organising for DevOps Putting People before Process and Technology 2017

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Jamie Donoghue Director and Principal Consultant MBA, CISA, CGEIT, CISM, CRISC, COBIT, P3O, MSP, PRINCE2, PMP, ITIL Expert, Six Sigma (GB), ScrumMaster, Lean Change, DevOps Leader, CASM, CAPO Speaker Jamie is the Founder and Principal Consultant of VisionLed Consulting, a boutique digital transformation company that is focused upon the people-side of transformation. He is also an Adjunct-Lecturer at the National University of Singapore - Institute of Systems Science, where he develops Singapore’s competencies in IT Governance, Programme Management, Project Management, and IT Service Management (including DevOps!) [email protected]

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Start with Why What? How? Why? https://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action

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Start with Why What? How? Process People Technology Services Why? https://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action

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Technology – Process – People Please don’t read the small print

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Technology – Process – People Endless cycle of technology implementations and refresh Expensive and embarrassing white elephants Slave to the tool

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Process – Technology – People COBIT 4.1, ©ISACA. All Rights Reversed

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Process – Technology – People

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People – Process – Technology

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People – Process – Technology Ebbinghaus, Forgetting Curve

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Start with Who! What? How? Why? Who? Customer Dev Ops

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Why Wouldn’t We Want To Start With People? Is DevOps the next fad? Faster releases are going to make our production challenges worse! Do I have to learn how to code? I hate writing code! I don’t want to join a cross-functional team. I like where I am now! What will I do once I have completed testing? Sit around? Are we not doing shared services anymore? Does Dev absorb Ops? I like Hardware, not Software. Do I still have a future here? Do we have to adopt the Spotify model? Does DevOps apply to legacy systems?

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Law of Propinquity (stating the obvious) The greater the physical (or psychological) proximity between people, the greater the chance that they will form friendships or romantic relationships.

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The Negative Effect of Context Switching

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People – Who is DevOps? Release Manager Scrum Master Agile Service Manager Test Engineer Continuous Delivery Architect Software Developer DevSecOps Engineer Site Reliability Engineer Agile Process Owner Automation Architect CX / UX Architect XA Professional Customer Support DevOps Leader Product Owner

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People - Good Reasons Why Business Reason • We want to increase Productivity DevOps Response ü We’ll increase availability and reduce the MTTR • We want to increase our Market Share ü We’ll reduce the Lead Time to Release ü We’ll improve our Quality and Stability • We want to decrease our Operating Costs ü We’ll reduce manual processes ü We’ll remove legacy systems • We want to protect our information from hackers! ü We’ll implement robust automated testing ü We’ll control our assets with automated configuration management