Growing Your Team
• The whole team should be involved in the hiring process.
• Bad first impressions happen. Be careful about dropping people after the
1st meeting
• Focus as much on social & cultural IQ as much as technical skills
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Care and Feeding
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1 in 5 Americans are effected
by mental illness
nimh.org, 18.2% of US adults
Empathy Is…
(Wiseman’s 4 Attributes)
• The ability to take the perspective of another person.
• The ability to understand another person’s feelings.
• The ability to communicate that understanding.
• The ability to avoid judgment.
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Empathy is Not Sympathy
• Empathy is sharing another person’s experience.
• Sympathy is acknowledging another person’s experience.
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Empathy is a skill that can be
learned and improved.
Are You Listening?
• Speculating about our partner’s agenda
• Trying to remember that amazing article that refutes our partner’s argument
• Thinking about our own problems
• Thinking about that one time (times?) that our partner was a jerk
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Slow down and pay attention.
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Share your partner’s context.
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Ask good questions.
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Proceed when…
• You understand the topic your partner is trying to address,
• You understand your partner’s key points, and…
• You understand what your partner expects from the interaction.
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It’s OK…
• To suck at this. It takes practice!
• Pause or reschedule when you are (meaningfully) distracted
• Attend conferences together
• Have a weekly in-house conference
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Mental Health Resources
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• Prompt - http://prompt.engineyard.com/
• Mental Health First Aid - http://www.mentalhealthfirstaid.org/
• Open Sourcing Mental Illness - http://funkatron.com/osmi.html
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Other Resources
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• Brené Brown on Empathy - http://youtu.be/1Evwgu369Jw
• Servant Leadership - http://en.wikipedia.org/wiki/Servant_leadership