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Heroku  Support Technical Support Engineer Keiko Oda (@keiko713) 1 Wednesday, July 31, 13

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Table  of  Contents 2 About  Me How  Did  I  Get  Hired? Heroku  Support Frequently  Asked  Questions Wednesday, July 31, 13

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About  Me 3 Wednesday, July 31, 13

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About  Me 4 ৫ాܟࢠ ,FJLP0EB ੴ઒ݝۚ୔ࢢग़਎ ߴઐˠେֶˠ4*FS ZST ˠ4' ZST ˠ)FSPLV +BWBˠ1ZUIPOˠ3VCZ Wednesday, July 31, 13

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How  Did  I  Get  Hired? 5 Wednesday, July 31, 13

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How  Did  I  Get  Hired? 6 ࢲɿ࢓ࣄΛ୳͍ͯͨ͠ 4BO 'SBODJTDPʹॅΜͰ͍ͨ )FSPLVɿXB[BDPOGJO'FC JO4BO'SBODJTDP !ZVTVLF͞Μ͕!BZVNJO͞ ΜΛ঺հ !BZVNJO͞Μ͕$ISJTΛ঺հ Wednesday, July 31, 13

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Heroku  Hiring  Process 4DSFFOJOH 5FDI*OUFSWJFX 4UBSUFS1SPKFDU ˠνʔϜʹϑΟοτ͢Δʁ 7 Wednesday, July 31, 13

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Heroku  Support 8 Wednesday, July 31, 13

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Heroku  Support 9 Heroku  Support  Team How  to  Open  a  Ticket Heroku  Support  Engineer  ͷҰ೔ Wednesday, July 31, 13

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Heroku  Support  Team 10 Neil Caio Keiko Rhys JD Brett Clint Ryan Chris Wednesday, July 31, 13

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Heroku  Support  Team 11 Core  Support  (Triage) Embedded  Support  (Database,  Runtime/Routing) Support  Engineering  (Help  App,  rack-­‐timeout,  etc.) Wednesday, July 31, 13

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How  to  Open  a  Ticket 12 Wednesday, July 31, 13

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How  to  Open  a  Ticket 13 https://help.heroku.com Ticket Wednesday, July 31, 13

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How  to  Open  a  Ticket 14 https://help.heroku.com Ticket Wednesday, July 31, 13

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15 ॳ৺ऀͷํ޲͚ ɾ͸͡ΊʹɹɹɹɹɹɹɾಠࣗυϝΠϯ ɾσʔλͷΠϯϙʔτɹɾ44)Ωʔ·ΘΓ ɾ1PTUHSFTͷϓϥϯ Ticket Wednesday, July 31, 13

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16 Α͋͘Δ࣭໰ ɾ44-ೝূͷ௥ՃɹɹɾϦΫΤετλΠϜΞ΢τ ɾΞϓϦ͕ΦϑϥΠϯɹɾΞοϓλΠϜΛ࠷େʹ ɾΞϓϦέʔγϣϯΤϥʔ Ticket Wednesday, July 31, 13

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17 աڈͷࣗ෼ͷνέοτ Ticket Wednesday, July 31, 13

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Heroku  Dev  Center 18 https://devcenter.heroku.com Ticket Wednesday, July 31, 13

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Let’s  try  it 19 εςʔλε΋νΣοΫ Ticket Wednesday, July 31, 13

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Let’s  try  it 20 ͙͙ΔཁྖͰݕࡧޠΛೖΕͯΤϯλʔ ʢਃ͠༁ͳ͍Ͱ͕͢ӳޠͰɾɾɾʣ Ticket Wednesday, July 31, 13

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Let’s  try  it 21 ؔ࿈ͨ͠هࣄ͕ͳ͍͔νΣοΫ Ticket Wednesday, July 31, 13

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Let’s  try  it 22 ໨΅͍͠΋ͷ͕ݟ͔ͭΒͳ͔ͬͨΒ Ticket Wednesday, July 31, 13

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Let’s  make  a  ticket 23 Ticket Wednesday, July 31, 13

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24 ࣭໰ͷछྨΛબ୒ ɾΞϓϦؔ࿈ ɾσʔλϕʔεؔ࿈ ɾΞυΦϯؔ࿈ ɾྉۚؔ࿈ ɾ੡඼ʹؔ͢Δ͝ҙݟ໰୊ ɾηΩϡϦςΟؔ࿈ Ticket Wednesday, July 31, 13

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25 ΞϓϦέʔγϣϯ໊ )FSPLVͷελοϑ͕ΞϓϦͷ ίʔυΛӾཡͯ͠΋Α͍͔ ϓϥΠΦϦςΟʔΛࢦఆ -PXɿ੡඼ʹؔ͢Δ࣭໰ /PSNBMɿҰൠతͳ໰୊ )JHIɿϓϩμΫγϣϯΞϓϦͷ໰୊ 6SHFOUɿϓϩμΫγϣϯΞϓϦ͕ΦϑϥΠϯ Ticket Wednesday, July 31, 13

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26 (JUIVC'MBWPSFE.BSLEPXOɹ ࢖͑·͢ Ticket ճ౴༧૝࣌ؒ Wednesday, July 31, 13

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νέοτॻ͖ํͷίπ 27 Hi, My  assets  are  missing.  It  worked  fine  before,  but  stopped   working  after  I  updated  Rails  from  3.2.13  to  4.0.0.   It  works  fine  locally. Best, Keiko ॻ͖ग़͠͸)JͰ Կ͕ىͬͨ͜ͷ͔ Կ͔มߋͨ͜͠ͱ ͸͋Δ͔ ϩʔΧϧͰಈ͔͘ #FTU $IFFST 5IBOLTͳͲ ࣗ෼ͷ໊લ Ticket Wednesday, July 31, 13

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Support  Engineer  ͷҰ೔ 28 Wednesday, July 31, 13

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29 Zendesk Wednesday, July 31, 13

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HipChat 30 Wednesday, July 31, 13

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Terminal 31 Wednesday, July 31, 13

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Frequently  Asked  Questions 32 Wednesday, July 31, 13

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Frequently  Asked  Questions Ruby  and  Ruby  on  Rails Java/PHP/node.js/Python/others Heroku  Postgres Add-­‐ons 33 Wednesday, July 31, 13

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Ruby  and  Ruby  on  Rails 34 Wednesday, July 31, 13

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Ruby  and  Ruby  on  Rails Rails  4 Assets  Pipeline Ruby  Version H12  Request  Timeout 35 Wednesday, July 31, 13

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Rails  4 Logging  and  Assets Upgrading  a  Rails  3  app sprockets-­‐rails 36 Rails4 Wednesday, July 31, 13

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Logging  and  Assets 37 Please  add  `rails_12factor`  gem! https://github.com/heroku/rails_12factor (In  your  Gemfile) gem  ‘rails_12factor`,  group:  :production Rails4 Wednesday, July 31, 13

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Upgrading  a  Rails3  app 38 Need  to  generate  `bin`  directory http://railscasts.com/episodes/415-­‐upgrading-­‐ to-­‐rails-­‐4 (In  your  local  project) $  rake  rails:update:bin Rails4 Wednesday, July 31, 13

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sprockets-­‐rails 39 Only  compiles  digest  filenames https://github.com/rails/sprockets-­‐ rails#changes-­‐from-­‐rails-­‐3x (In  your  local  assets  files,  e.g.  css) background:  url(/assets/my_bg.png); #see  http://guides.rubyonrails.org/asset_pipeline.html Rails4 Wednesday, July 31, 13

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Assets  Pipeline Assets  Pipeline  with  Heroku *  Compiling  assets  locally *  Compiling  assets  during  slug  compilation *  Compiling  assets  during  runtime 40 Assets Wednesday, July 31, 13

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Compiling  assets  locally 41 Έͳ͞ΜͷϚγϯͷ΄͏͕)FSPLVΑΓ ʢ͖ͬͱʣૣ͍Ͱ͢ (In  your  local  project) $  RAILS_ENV=production  bundle  exec  rake  assets:precompile $  git  add  public/assets Assets Wednesday, July 31, 13

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Compiling  assets  during slug  compilation 42 Ұ൪ϙϐϡϥʔͳํ๏ʢϩʔΧϧͰͷ BTTFUTQSFDPNQJMF͸๨Ε͕ͪͳͨΊʣ $  git  push  heroku  master -­‐-­‐-­‐-­‐-­‐>  Preparing  Rails  asset  pipeline                        Running:  rake  assets:precompile Assets Wednesday, July 31, 13

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Compiling  assets  during runtime 43 TMVHDPNQJMBUJPOதͷBTTFUTQSFDPNQJMF ͕ࣦഊͨ͠Β૸Δʢରॲ͠·͠ΐ͏ʣ $  git  push  heroku  master -­‐-­‐-­‐-­‐-­‐>  Preparing  Rails  asset  pipeline                        Precompiling  assets  failed,  enabling  runtime  asset  compilation Assets Wednesday, July 31, 13

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Tips "TTFUT͕஗͍ɹˠɹ$%/Λ࢖͏ IUUQTEFWDFOUFSIFSPLVDPNBSUJDMFTDEOBTTFU IPTUSBJMT QSFDPNQJMF͕ࣦഊ͢Δ IFSPLVMBCTFOBCMFVTFSFOWDPNQJMFBNZBQQ 44 Assets Wednesday, July 31, 13

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Ruby  Version 45 Please  specify  your  Ruby’s  version! Default  Ruby  ver  for  a  new  app  is  2.0.0 (In  your  Gemfile) ruby  ‘1.9.3’ Ruby  Version Wednesday, July 31, 13

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H12  Request  Timeout ඵҎ্͔͔ͬͨSFRVFTU͸ϧʔλʔϨ ϕϧͰఀࢭ͢Δ ୹ظతͳରॲ๏ɿEZOPΛ૿΍͢ɺEZOPͷ SFTUBSU 46 H12 Wednesday, July 31, 13

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H12  Request  Timeout ௕ظతͳରॲ๏ɿ ࣌ؒͷ͔͔Δॲཧ͸֎ग़͠ EFMBZFE@KPCͳͲ ͢Δ ˠ/FX3FMJD΍SBDLUJNFPVUHFNΛ࢖ͬͯಛఆ 6OJDPSO΍1VNBΛ࢖͏ ˠ1SPEVDUJPOΞϓϦʹ8SJDL͸࢖Θͳ͍Ͱʜ ˠ5JNFPVUΛઃఆͯ͠)ͷલʹSFRVFTUΛऴྃͤ͞Δ 47 H12 Wednesday, July 31, 13

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Java/PHP 48 Wednesday, July 31, 13

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Java R14  (Out  of  Memory)  error *  Heroku  default  RAM:  512MB  (1X  dyno) *  Use  log-­‐runtime-­‐metrics  and  log2viz *  Use  2X  dyno 49 Wednesday, July 31, 13

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PHP *  How  to  connect  Database  -­‐>  ClearDB  add-­‐on   5MB  ·Ͱແྉ *  mail()  call  won’t  work  with  Heroku  -­‐>  Use   Email  addons  (SendGrid,  MailgunͳͲ) 50 Wednesday, July 31, 13

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node.js/Python/Others 51 Wednesday, July 31, 13

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node.js node.js  ΞϓϦʹ͓͢͢Ίͷ  add-­‐on Nodetime https://devcenter.heroku.com/articles/ nodetime 52 Wednesday, July 31, 13

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Python *  https://discussion.heroku.com/ *  How  do  I  specify  a  private  git  repo  in  my   requirements.txt? *  How  to  manage  production/staging/dev   Django  settings? 53 Wednesday, July 31, 13

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Others *  ͍ΖΜͳݴޠͷ࣭໰΋͖·͢ Clojure,  Scala,  Erlang,  Go,    R,  Haskell,  etc... ʢ࢒೦ͳ͕Βճ౴Ͱ͖ͳ͍৔߹΋͋Γ· ͢ɺྃ͝ঝ͍ͩ͘͞ʣ 54 Wednesday, July 31, 13

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Heroku  Postgres 55 Wednesday, July 31, 13

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Heroku  Postgres https://devcenter.heroku.com/articles/ postgres-­‐logs-­‐errors 56 app[postgres]:  LOG:    could  not  receive  data  from  client:   Connection  reset  by  peer app[postgres]:  LOG:    unexpected  EOF  on  client  connection Wednesday, July 31, 13

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Heroku  Postgres https://devcenter.heroku.com/articles/heroku-­‐ postgres-­‐database-­‐tuning 57 Wednesday, July 31, 13

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Add-­‐ons 58 Wednesday, July 31, 13

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Please  add  these  add-­‐ons! *  logging:  Papertrail,  Logentries *    Analytics:  New  Relic,  Nodetime 59 Wednesday, July 31, 13

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Support  for  Add-­‐ons *  ΋͠Herokuͷ໰୊͔Add-­‐onͷ໰୊͔੾Γ ෼͚͕Ͱ͖ͳ͍৔߹͸ɺԕྀແ͘ help.heroku.comʹ౤͍͛ͯͩ͘͞ *  ͪ͜ΒͰ੾Γ෼͚Λ͠ɺAdd-­‐on  providers ΁ͷΤεΧϨʔγϣϯ΋͠·͢ 60 Wednesday, July 31, 13

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Any  Questions? 61 Wednesday, July 31, 13