Platform-level Living Lab Canvas: a tool to support the sustainable management of living labs for social transformation 25 – 27 September, Timișoara, Romania Fumiya Akasaka (National Institute of Advanced Industrial Science and Technology), Hiroko Akiyama (The University of Tokyo), Mika Yasuoka (Roskilde University), Momoko Nakatani (Tokyo Institute of Technology), Ryuichi Nambu (ACTANT, Inc.)

LLL (Living Lab Laboratory) Japan LLL (Living Lab Laboratory) Japan is a research team that aims at building an “infrastructure” to support living lab practitioners in Japan. (LLL’s activities are supported by Toyota Foundation.) Infrastructure for living lab practices Theory Guideline Toolkit Case analysis Access / use Support Fumiya Akasaka, AIST (Service design, Co-design) Hiroko Akiyama, U Tokyo (Gerontology) Mika Yasuoka, Roskilde U. (Design, ICT, Smart city) Momoko Nakatani, Science Tokyo (HCI, UI/UX, Design) Ryuichi Nambu, Actant, Inc. (Design practice, MTH) 1

Social Transformation through Living Labs A bottom-up and long-term co-creation with citizens is important to achieve a social transformation that includes a change in people’s mindset beyond just realising technological innovation [Voytenko+, 16] Living labs for social transformation should function as open and engaged collective learning environments for social innovation, where multiple co-creation projects are promoted through mutual interaction [Engez+, 21] 2

Platform- and project-level living labs A living lab can be structurally conceptualised as three-layer model: macro-, meso-, and micro-level [Schuurman, 15] The sustainable operation of platform-level living labs, where various projects (i.e. project-level living labs) are promoted and interrelated, is the key for achieving social transformation. Micro-level is included in each project 3

Tools to suppot living lab management Various “canvas” tools have been developed to support the setup and operation of living labs. However, tools that focus on supporting the setup and operation of ‘platform-level’ living labs have not been developed. Innovatirix [Schuurman+, 19] Empathic Co-Design Canvas [Smeenk, 19] Innovation management in living lab projects Planning & management of a multi-stakeholder co-design project Living Lan Canvas [Verhoef & Bossert, 19] Planning & management of a multi-stakeholder co-design project Living Lan Mapping Canvas [ENoLL] Tool to capture all aspects of the Living Lab set up and implementation Governance Model Canvas [ENoLL] LIAISON Business Model Canvas [ENoLL] Mapping the strategic-level aspects of living lab Identification of key problem, value proposition, funding and revenue model For the setup and management of “project-level” living labs Includes both the platform- and project- levels; but difficult to separate the different layers Focusing on specific aspects (not the holistic structure) of living lab initiatives 4

Method This study aims at developing a canvas tool to support the sustainable operation and management of platform-level living labs through the qualitative case study approach. 7 practitioners in 6 LL cases. 90 mins for each. Data-driven inductive coding 5

Data analysis results Category Key elements Description Value Values for the field Values for the region/city created through the sustainable operation of the PF-level living lab Values for the PF Values or benefits for the PF organising team created through the sustainable operation of the PF-level living lab Vision Visions/goals of the field Visions or challenges to be solved in the region/city where the PF-level living lab is (or will be) set-up and operated Visions/goals of the PF Visions and goals that represent what the PF organising team aims to achieve Field Field The region/city where the PF-level living lab is (or will be) set-up and operated Features of the field Geographical, cultural, resource, and urban features of the region/city where the PF-level living lab is (or will be) set-up and operated Local actors Local actors (e.g., individuals, companies, organisations, associations, etc.) who are (or potentially will be) directly or indirectly involved in a PF-level living lab Organising team PF owner The owner of the PF-level living lab Features of the PF owner Features of the PF owner (e.g., their positioning, technologies, business, etc.) Organising team Stakeholders (e.g., individuals, companies, organisations, associations, etc.) involved in and committed to the organising team of the PF-level living lab Infra- structure Community Local communities in the region/city as the infrastructure of the PF-level living lab Orchestrator A PF-level living lab manager who facilitates collaboration between different stakeholders and acts as an orchestrator to create new values for the region/city Space/facility Places (e.g., physical space, digital space, and an activity base) and facilities (e.g., experimental equipment) that act as infrastructure for the PF-level living lab Networking Community development activity Activities to maintain and expand the local communities as infrastructure of the PF-level living lab Partnership development activity Activities to maintain and expand the relationships with companies and organisations outside the region/city committed to co-creation projects (i.e., project-level living labs) prompted in the PF-level living lab Business model A business model to realise the sustainable operation of the PF-level living lab Projects Co-creation projects that are promoted (or will be promoted, or should be promoted) within the PF-level living lab Key elements for sustainable management of platform-level living labs 6

Platform-level living lab canvas Projects Value Vision Field Organising Team Infrastructure Business model Networking 7

How to use the canvas • Can be used in two phases: the setup and management phase • To create “Initial hypothesis” at the setup phase; used as “discussion materials for sustainable operation” at the management phase • Concretise through project implementation, rather than describing the complete structure from the beginning • Stakeholders involved should collaboratively discuss • No strict rules on the order in which the items should be described • Add annotations to items that are difficult to determine at the beginning 8

Application results Applied to a platform-level living lab case in Kashiwa-no-ha smart city to identify the usefulness and challenges 9

Application results Applied to a platform-level living lab case in Kashiwa-no-ha smart city to identify the usefulness and challenges Findings 1. The developed tool can visualise information specific to platform-level, rather than the project-level (see “comparison results” in our paper) 2.The developed canvas tool can provide insights into how to improve the living lab operations (see “annotations” in our paper) 10

Discussion Practical usefulness • Visualise holistic perspectives for the setup and management of a platform-level living lab • Assist in finding missing perspectives, and gaining insights for living lab operations • Archive practitioners’ thoughts and hypotheses Theoretical contributions • Clarified a wide range of factors for the effective management of platform-level living labs and structurally organizing them Limitations • Limited geographical context of data collection • Step-by-step guideline to use the canvas 11

Conclusion We developed a canvas tool to support the sustainable operation and management of a platform- level living lab based on the qualitative analysis of long-term practicing cases in Japan We fond the practical usefulness, theoretical contributions and challenges through case-based application Future studies will include (1) the application of the canvas to actual cases in various areas and contexts and (2) the development a step-by-step guideline and methodology for the integrated use of multi-level canvases If interested, collaborate with us!! 12

Thank you !! Do not hesitate to contact me at: fumiya.akasaka [at] aist.go.jp https://www.fumiyaakasaka.com/ https://www.facebook.com/fumiya.akasaka https://www.linkedin.com/in/fumiya-akasaka-research/ https://livinglablaboratory.com/ 13