Better work, through better feedback.

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the best way to build and ship software Better work through better feedback. @keavy

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the best way to build and ship software ! What do you want feedback on? 3

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the best way to build and ship software ! What do you want feedback on? 4

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the best way to build and ship software ! When do you want feedback? 8

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the best way to build and ship software ! When do you want feedback? 10

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the best way to build and ship software ! Who do you want feedback from? 12

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the best way to build and ship software ! 14 “I think its ﬁne to revert this if you think thats best.”

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the best way to build and ship software ! 15 “I think this could be super fucking cool. Maybe you do, too.”

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the best way to build and ship software ! Tips on asking for feedback 17 Think about what you actually want feedback on. #1

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the best way to build and ship software ! Tips on asking for feedback 18 Be aware what stage of completion you’re at. #2

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the best way to build and ship software ! Tips on asking for feedback 19 What individuals, or type of person, do you want feedback from? #3

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the best way to build and ship software ! Tips on asking for feedback 20 Use authentic, but assertive, language. #4

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the best way to build and ship software ! Lessons from aviation industry 22 First officer: See all those icicles on the back there and everything? First officer: Boy, this is a losing battle here on trying to de-ice those things, it gives you a false feeling of security, that’s all it does First officer: Let’s check those wing tops again, since we’ve been sitting here a while? Captain: I think we get to go here in a minute.

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the best way to build and ship software ! Lessons from medical industry 23

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the best way to build and ship software ! Tips on giving feedback, with empathy 25 Familiarize yourself with the context: the work itself and the people who made it. #5

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the best way to build and ship software ! Tips on giving feedback, with empathy 26 Give it a few minutes before responding, especially if you disagree. #6

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the best way to build and ship software ! Tips on giving feedback, with empathy 27 Ask, don’t tell. #7

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the best way to build and ship software ! Tips on giving critique 29 Avoid using derogatory terms, like “stupid”. #8

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the best way to build and ship software ! Tips on giving critique 30 Avoid hyperbole. #9

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the best way to build and ship software ! Tips on giving critique 31 Be humble. #10

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the best way to build and ship software ! Tips on giving critique 32 Explain your reasons why something should be changed. #11

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the best way to build and ship software ! Tips on giving critique 33 Oﬀer ways to simplify or improve. #12

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the best way to build and ship software ! Tips on giving critique 34 Think how you want the person to feel. #13

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the best way to build and ship software ! Tips on giving critique 35 Think about what you want them to do. #14

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the best way to build and ship software ! Tips on Giving Feedback 37 Can you use positive language, as opposed to neutral? #15

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the best way to build and ship software ! Tips on Giving Feedback 38 Use emoji to clarify tone. #16

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the best way to build and ship software ! Use emoji 39 This looks good now. ⚡✨ This looks good now. ⚡ VS

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the best way to build and ship software ! Use emoji 40

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the best way to build and ship software ! Tips on Giving Feedback 41 Practice giving yourself feedback! No really. #18

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the best way to build and ship software ! Tips on responding to feedback 45 Lead with an expression of appreciation. #19

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the best way to build and ship software ! Tips on responding to feedback 46 Ask for clariﬁcation, if you don’t understand. #20

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the best way to build and ship software ! Tips on responding to feedback 47 Step away from the written word, if there’s growing confusion or debate. #21

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the best way to build and ship software ! Tips on responding to feedback 48 Keep goals of product/project in mind. This isn’t about you, it’s about the work. #22

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the best way to build and ship software ! Checklist for better feedback 50 Am I setting myself and my work up, ready to receive the best feedback?

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the best way to build and ship software ! Checklist for better feedback 51 Have I paused to empathize with the person asking for, or giving feedback?

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the best way to build and ship software ! Checklist for better feedback 52 What do I want them to do, after this? How do I want them to feel?

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the best way to build and ship software ! Checklist for better feedback 53 Am I oﬀering critique, not criticism?

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the best way to build and ship software ! Checklist for better feedback 54 Am I stepping back from my own work, to really hear the feedback I’m given?

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the best way to build and ship software ! Checklist for better feedback 55 Am I letting my peers know that I value their feedback?