Workshop
1. Explanation (me)
2. Example of "good" (you)
3. Example of "improvable" (you)
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HOW DO WE MEASURE
OPERATIONS?
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IT Performance Metrics1
• lead time for changes
• release frequency
• time to restore service
• change fail rate
1 from 2014 Devops Report / Lean Enterprise by Jez Humble
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WHY WE DO THIS?
VALUE $$$
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SALES - COST = PROFIT
vs.
PRICE - COST = PROFIT
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HOW CAN WE
IMPROVE?
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Capabilities can be
extended indefinitely
when everyone begins to
think.
— Taiichi Ohno
MURI
• unreasonableness
• impossible
• beyond one's power
• too difficult
• by force
• perforce
• forcibly
• compulsorily
• excessiveness
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Jidoka
autonomation
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"You cannot inspect
quality into a product."
The quality is there or it
isn't by the time it's
inspected.
— W. Edwards Deming / Out Of The Crisis (1982)
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ZERO defects
accepted
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No content
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Poka-yoke
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Poka-yoke
"any mechanism in a lean manufacturing
process that helps an equipment
operator avoid (yokeru) mistakes
(poka). Its purpose is to eliminate
product defects by preventing,
correcting, or drawing attention to
human errors as they occur."
— - wikipedia
Gemba
• the "real" place
• "crime scene"
• where value is created
• problems are visible
• gembutsu - actual thing
• genjitsu - actual situation
• gemba culture
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GO TO THE
GEMBA!
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MORE TOOLS:
• Kaizen
• 5 Whys
• Just-in-time
• Pull systems
• Total Quality Management
• PDCA
• Theory of Constraints