Slide 7
Slide 7 text
"Engineers are a scarce resource at even the largest
organizations. Engineering time should be invested
in the most important characteristics of the most
important services. Striking the right balance
between investing in functionality that will win new
customers or retain current ones, versus investing in
the reliability and scalability that will keep those
customers happy, is difficult."
Niall Richard Murphy et al., "The Site Reliability
Workbook"
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