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A/B testing - What? Why? How? @narendra_shetty

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Narendra Shetty Sr. Software Engineer @ Twilio London

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What is A/B testing?

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Running experiments to optimize customer experience What is A/B testing?

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Sign up Sign up A B

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Sign up Sign up A B

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Why A/B testing?

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We’re, most of the time, wrong about what we think is ‘good’ Why A/B testing?

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We want our feature to be profitable. Why A/B testing?

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We want customer sentiment to drive product development Why A/B testing?

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We want to make product decision based on fact Why A/B testing?

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To Learn Why A/B testing?

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Why not A/B testing?

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You don’t have sufficient traffic Why not A/B testing?

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Your success metrics are ill defined. Why not A/B testing?

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You Like Being An Expert Why not A/B testing?

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Process of A/B testing

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Process of A/B testing Start with an hypothesis Define a metric Build Analyze & Learn Hypothesis !== idea

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Process of A/B testing Start with an hypothesis Define a metric Build Analyze & Learn Data you can measure to prove your hypothesis is right or wrong

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Process of A/B testing Start with an hypothesis Define a metric Build Analyze & Learn Design & Implement

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Process of A/B testing Start with an hypothesis Define a metric Build Analyze & Learn Build Measure Learn Build Measure Learn Build Measure Learn

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90% tests fail

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90% tests fail … and sometimes you don’t know why tests fail.

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Base: 150px Variant: 200px

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Base: 150px Variant: 200px 300px

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Base: 150px Variant: 200px 300px 500px

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150px 500px A B

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Neutral

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Base: 150px Variant: 500px Result: Increase in page load

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150px 300px A B

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150px 300px A B Wins!!

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Web vs Native A/B Testing Process

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Web A/B Testing Process

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Ideas Web

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Ideas Build Web

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Ideas Build Deploy Web

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Ideas Build Deploy Users 1 day Web

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Native A/B Testing Process

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Ideas Native

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Ideas Build Native

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Ideas Build Submit 1-2 weeks Native

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Ideas Build Submit Review 1-2 weeks 2-3 days Native

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Ideas Build Submit Review Stable 1-2 weeks 2-3 days 2-3 days Native

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Ideas Build Submit Review Stable Users ~3 weeks 1-2 weeks 2-3 days 2-3 days Native

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Big shot AB testing Common pitfalls

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Fringe AB testing Common pitfalls

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Assumed Reproducibility Common pitfalls

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https://booking.design/would-you-like-fries-with-that-4edf46849380

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A https://booking.design/would-you-like-fries-with-that-4edf46849380 B

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A B Neutral https://booking.design/would-you-like-fries-with-that-4edf46849380

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https://twitter.com/lukew/status/469862551304818688

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A/B testing when done right

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Test everything A/B testing when done right

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Test atomically A/B testing when done right

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Build tools you can trust A/B testing when done right

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Question when you don’t understand A/B testing when done right

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Build a culture of data driven development A/B testing when done right

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@narendra_shetty @narendrashetty @narendrashetty Thank you!