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bit.ly/gcp-serverless-workshop

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I’m Guillaume Laforge Developer Advocate for Google Cloud @glaforge

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Chatbots Dialogflow — conversational UX Google Assistant Actions on Google

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Serverless with Cloud Functions

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Chatbots big picture Inception, vocabulary, concepts... Guillaume Laforge @glaforge

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Chatbots of the past...

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Bots of today & tomorrow...

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Game changer: ML-powered voice recognition

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Game changer: Natural Language Processing

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Confidential & Proprietary Uses Natural Language Understanding to communicate with users. It can be voice or text-based, such as Google Home voice apps or Facebook Messenger chatbots. ⇒ What is a conversational experience? ⇒ What is Dialogflow? Dialogflow is a platform for building conversational experiences that users can communicate with naturally and efficiently.

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Confidential & Proprietary Life of a conversation “Ok Google, talk to squats master” Invoke “squats master” action “Hi! Let’s do some squats! For how many seconds?” Speech to Text “Tic toc, tic toc… congrats!” “For 10 seconds” Text to Speech “Sure, here’s squats master” Speech to Text, NLP, Knowledge Graph, ML Ranking, User Profile Text to Speech

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Confidential & Proprietary Chatbot concepts I want to eat some bananas How many of them? INTENT → “eat-something” ENTITY → “banana”

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Confidential & Proprietary Chatbot concepts How many calories are there? A natural conversation that learns from past exchanges CONTEXT → remember the details of the conversation There are 89 calories in a banana FULFILLMENT → Call some business logic on a remote URL

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Zoom on Dialogflow Why should you use Dialogflow? Guillaume Laforge @glaforge

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Confidential & Proprietary 300K+ developers 150+ countries 14+ languages

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Confidential & Proprietary 40 pre-built agents and small talk features Go-to-market in hours or days Start training with only a few examples Build faster

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Confidential & Proprietary High accuracy intent recognition, context awareness, slot filling Advanced natural language understanding and machine learning Training and analytics across platforms Engage efficiently

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Confidential & Proprietary 32 platform integrations and SDKs Build once, deploy everywhere 14+ languages Maximize reach

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Confidential & Proprietary E󰈲󰈮

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Zoom on Cloud Functions Functions as a Service on Google Cloud Platform Guillaume Laforge @glaforge

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Confidential & Proprietary Cloud Functions A “serverless platform for building event-based microservices”. Function-as-a-service approach Great fit for event-oriented architectures, supporting 3 kind of triggers: ● Cloud Storage updates ● Cloud Pub/Sub messages ● Direct HTTP calls

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Confidential & Proprietary Cloud Functions Completely serverless & fully managed service ⇒ don’t worry about the ops! Automatic scaling and super-fast ⇒ grows with the success of your project ⇒ cost-effective (pay as you go) Open and familiar ⇒ JavaScript / Node.js

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Confidential & Proprietary Possible use cases API endpoints Cloud Events Lightweight ETL Webhooks IoT e e e e

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Confidential & Proprietary Function types HTTP functions Synchronous invocation over HTTPS. We give you a URL and a TLS certificate Background functions Asynchronously invoked by cloud events

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hello_http.js // Function triggered via HTTPS exports.helloHttp = function(req, res) { res.send(`Hello World!`); }

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hello_bg.js // Function triggered via event with a callback exports.helloBg = function(event, callback) { // Do something callback(); } // Or using Promises exports.helloBg = function(event) { // returns a promise return true; }

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Confidential & Proprietary E󰈲󰈮

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Confidential & Proprietary Fast feedback loop: emulator + ngrok Google Cloud Functions emulator Ngrok secure internet tunnels to localhost LIVE RELOADING DEBUG IN CHROME

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Cloud Functions for Firebase

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Confidential & Proprietary Functions better with Firebase! Cloud Storage (incl. Firebase) Cloud Pub/Sub HTTPS Firebase Realtime Database & the new Firestore database Firebase Authentication Firebase Analytics Firebase Hosting NEW

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Putting it all together! Guillaume Laforge @glaforge

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Summary References — Conclusion — Q&A Guillaume Laforge @glaforge

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Confidential & Proprietary cloud.google.com/functions firebase.google.com cloud.google.com/serverless To learn more...

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Confidential & Proprietary g.co/dev/ActionsDesign To learn more...

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Conclusion Guillaume Laforge @glaforge

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Confidential & Proprietary

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Confidential & Proprietary Thank you Guillaume Laforge @glaforge

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Confidential & Proprietary Let’s get our hands dirty! bit.ly/gcp-serverless-workshop