B2/LTI Integration Approval and Deployment Process 

Marcus Jackson Kenny Barnt Application Administrators Office of Information Technology Central Michigan University 

Learn at CMU Verbalizing the Problem Envisioning a Solution Process Overview Implementation Initial Impressions B2/LTI Integration Approval and Deployment Process 

• Self Hosted on Windows • (Live) 2016 Q2 Release • (Prepping) 2017 Q4 Release CU 3 • For Fall 2017 – Spring 2018 – 6,723 Active Courses (78.23% of total) – 24,791 Active Students (96.67%) – 2,263 Active Instructors (96.42%) • Three Tiered Support Structure Learn at CMU Verbalizing the Problem Envisioning a Solution Process Overview Implementation Initial Impressions 

• Work was reactive in nature • IT was the last group to get involved • Solution design before understanding the problem. • Last minute requests • Implementation strategies lacked defined owners. Learn at CMU Verbalizing the Problem Envisioning a Solution Process Overview Implementation Initial Impressions 

• Support user needs sustainably – Ensure IT & eLearning are brought in early – Deliberate, intentional review – Enable partnerships for solution design – Documented for clarity and transparency • Proposed process drafted collaboratively Learn at CMU Verbalizing the Problem Envisioning a Solution Process Overview Implementation Initial Impressions 

CMU Faculty/Staff Submits Service Request for new or updated b2/integration 1. Initial Review 2. Testing & Final Approval 3. Schedule Production Change 4. Go Live & Ongoing Support Learn at CMU Verbalizing the Problem Envisioning a Solution Process Overview Implementation Initial Impressions 

• Finalization • Governance Approval • Implementation – ITSM • Service Offering & Custom Form • Workflow Learn at CMU Verbalizing the Problem Envisioning a Solution Process Overview Implementation Initial Impressions 

• Better communication • Better stakeholder engagement Learn at CMU Verbalizing the Problem Envisioning a Solution Process Overview Implementation Initial Impressions 

Questions for us? Questions for you!