Dealing with the Demands of the Open Source Community

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DEALING WITH THE DEMANDS OF THE OPEN-SOURCE COMMUNITY

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Hey man, how's ________ going?

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Hey man, how's ________ going? Awesome, but we've been having a lot of outages lately :(

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Hey man, how's ________ going? Awesome, but we've been having a lot of outages lately :( Yea, gotta keep them paying customers happy!

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Hey man, how's ________ going? Awesome, but we've been having a lot of outages lately :( Yea, gotta keep them paying customers happy! No, our open source customers are by far the worst...

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Hey man, how's ________ going? Awesome, but we've been having a lot of outages lately :( Yea, gotta keep them paying customers happy! No, our open source customers are by far the worst... /me thinks why?...

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@sethvargo

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QUALIFICATIONS?

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WHY?

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1,000,000 2,000,000 3,000,000 4,000,000 5,000,000 2009 2010 2011 2012 2013

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1,000,000 2,000,000 3,000,000 4,000,000 5,000,000 2009 2010 2011 2012 2013 USERS

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1,000,000 2,000,000 3,000,000 4,000,000 5,000,000 2009 2010 2011 2012 2013 USERS REPOS

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! USERS REPOS 1,000,000 2,000,000 3,000,000 4,000,000 5,000,000 2009 2010 2011 2012 2013

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3 Simple Things

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1. Direct Developer Access

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1. Direct Developer Access 2. Open Forum for Disputes

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1. Direct Developer Access 2. Open Forum for Disputes 3. Frustration

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1. Direct Developer Access 2. Open Forum for Disputes 3. Frustration Entitlement

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1. Direct Developer Access 2. Open Forum for Disputes 3. Frustration Developer Sadness

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1. Direct Developer Access 2. Open Forum for Disputes 3. Frustration Unrealistic Demands

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1. Direct Developer Access 2. Open Forum for Disputes 3. Frustration Bandwagons

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1. Direct Developer Access 2. Open Forum for Disputes 3. Frustration Do this for me now!

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1. Direct Developer Access 2. Open Forum for Disputes 3. Frustration

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HOW?

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HAVE AWESOME TESTS ! # 1

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HAVE AWESOME TESTS ! Confidence "

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Copy-Pasta # HAVE AWESOME TESTS !

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Avoid Regressions HAVE AWESOME TESTS ! $

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ADD CONTINUOUS INTEGRATION # 2 % %

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% ADD CONTINUOUS INTEGRATION

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% ADD CONTINUOUS INTEGRATION

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% ADD CONTINUOUS INTEGRATION

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% ADD CONTINUOUS INTEGRATION

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% ADD CONTINUOUS INTEGRATION

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% ADD CONTINUOUS INTEGRATION

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% ADD CONTINUOUS INTEGRATION

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% ADD CONTINUOUS INTEGRATION

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SHIP OFTEN & & & # 3

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& SHIP OFTEN Incremental Changes '(

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Bug Fixes ) & SHIP OFTEN

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Betas * & SHIP OFTEN

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BE RESPONSIVE # 4 +

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+ BE RESPONSIVE This is a really big patch. It may take me a few days to review :smile: , -

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+ BE RESPONSIVE This is a really big patch. It may take me a few days to review :smile: , -

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+ BE RESPONSIVE This is a really big patch. It may take me a few days to review :smile: , -

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+ BE RESPONSIVE Outdated Pull Request .

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+ BE RESPONSIVE Outdated Pull Request . Apologize

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+ BE RESPONSIVE Outdated Pull Request . Apologize Is this still an issue?

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COUNT TO 86 400 # 5 /

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/ COUNT TO 86,400 Frustration is high

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/ COUNT TO 86,400 Emotions are high

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/ COUNT TO 86,400 But don't let it die (#4)

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11,230

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11,230 11,679

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11,230 11,679 FEELS LIKE SHIT

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11,230 11,679 FEELS LIKE SHIT http://harthur.wordpress.com/2013/01/24/771/

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11,230 11,679 FEELS LIKE SHIT http://harthur.wordpress.com/2013/01/24/771/ YOU ARE NOT YOUR CODE #6 0 1 2