Technical Onboarding, Training, and Mentoring by Kate Heddleston

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Technical Onboarding, Training, and Mentoring Nicole Zuckerman, Software Engineer, Eventbrite Kate Heddleston, Software Engineer

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Nicole Zuckerman Kate Heddleston

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What is onboarding?

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confident productive independent

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Creating efficient employees. Productivity

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“The greatest motivation and most personal satisfaction comes from those goals that we choose for ourselves.” Independence/Autonomy http://www.forbes.com/sites/heidigranthalvorson/2011/09/15/how-to-give-employees-a-sense-of- autonomy-when-you-are-really-calling-the-shots/

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Creating employees who believe they are valuable. Confidence http://www.psychologytoday.com/blog/beautiful-minds/201112/confidence-matters-just-much-ability

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Why do you care? ● Individual ● Company ● Team ● Diversity

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“The total cost of losing an employee can range from tens of thousands of dollars to 1.5-2X annual salary.” Individual https://www.linkedin.com/today/post/article/20130816200159-131079-employee-retention-now-a-big- issue-why-the-tide-has-turned

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Confidence Happiness Skills Upward Trajectory

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Company Productivity

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Productivity

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Team Debt

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Team

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Productivity = (Σ of talent) * teamwork

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Bonus! Diversity.

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Who?

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Offer Acceptance Reliable Independence Start Date When?

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Maximize return:investment How?

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Inefficient I’m going to be the best onboarding mentor ever!

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Instead

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1. Technical Knowledge 2. Company Knowledge and Process 3. Personal Development Onboarding Categories

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● Dev Environment Setup ● Shipping Code ● Journaling ● Social Event Week 1

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Dev Environment

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Small Changes Shipping code

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3 things I’ve learned this week... Journaling/note taking

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Social Event

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● History of company ● Team Map ● Code Labs ● Shadowing Week 2

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Team Map History of Company

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Code Labs Shadowing

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Week 3 ● 1x1s ● Goal Setting ● Feedback ● Presentations

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1 on 1’s

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Goal Setting Feedback

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Presentations

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Week 4 ● Review concepts ● Check-in regularly ● Elective shadowing ● Co-piloting a larger project

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Driver’s Ed

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● Check-in on goals ● Tailor projects, code labs, etc. to their progress ● Informal apprenticeship ● Assessment Beyond

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Apprenticeship

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Assessment

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Assessment Categories 1. Confidence 2. Code Quality 3. Communication 4. Judgement 5. Technical Knowledge

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Takeaways... 1. Onboarding aims to make a new person confident, productive, independent. 2. It benefits everyone in the long run: individual, company, team, and diversity. 3. Anyone can be involved in onboarding.

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Start improving your onboarding process now! https://github.com/heddle317/onboarding Questions!