From Strategy to Practice: Insights on How Team Topologies Drives Organizational Success

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From Strategy to Practice: Insights on How Team Topologies Drives Organizational Success Manuel Pais co-author of Team Topologies

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Team Topologies 3 Organizing business and technology teams for fast ﬂow Matthew Skelton & Manuel Pais IT Revolution Press, 2019 teamtopologies.com/book Over 175k copies sold

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“one of the most important books written in the last decade”

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No single approach will solve all your problems

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“This talk will address how Team Topologies, Wardley Mapping, and Domain-Driven Design can be combined as Architecture for Flow to design and evolve adaptive, socio-technical systems that are optimized for a fast ﬂow of change.”

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Team Topologies is a socio technical approach to increase ﬂow and happiness 9

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44% of full-time employees experience burnout 🤯🤯 10 https://www.cio.com/article/657960/burnout-an-it-epidemic-in-the-making.html

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11 “We are on a mission to make work more humane and more eﬀective for everyone via Team Topologies patterns and principles.” https://teamtopologies.com/mission

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“fast ﬂow means multiple ongoing streams of value to customers via software-enriched services done rapidly, safely, and sustainably *” * at least daily

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How to grow sustainably? Challenges for modern organizations

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How to grow sustainably? How to become high performing? Challenges for modern organizations

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How to grow sustainably? How to become high performing? How to engage employees? Challenges for modern organizations

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Slow delivery due to high coupling between teams

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Case Study JP Morgan [Finance] 17

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Case Study “How JP Morgan Applied Team Topologies to Improve Flow in a Market Leading Enterprise Platform” 18 How JP Morgan Applied Team Topologies to Improve Flow in a Market Leading Enterprise Platform Fast Flow Conf 💖 https://www.fastﬂowconf.com/

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Case Study 19 Business aligned value streams

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Case Study 20

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Case Study ➔ Understanding nature of dependencies ➔ Making teams more cross-functional ➔ Better interactions between teams 21

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Case Study “60% of dependencies reduced through better team design” 🎉 22

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Principle: decouple teams by decoupling their streams/products (“decoupling responsibilities”)

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Practice: Independent Service Heuristics (ISH) Looks to identify independently-viable services. ISH starts with a simple question: “Could this candidate stream be run as a cloud-hosted (SaaS) service?” teamtopologies.com/ish

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Lack of business agility due to organizational frictions

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Case Study Telenet [Telecom] 26

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Case Study “Any feature — however small — reaching production would entail multiple handoﬀs between the diﬀerent teams.” 27 Organization-wide business agility in telecoms with Team Topologies at Telenet TT examples teamtopologies.com

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Case Study 28 10000 feet view

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Case Study “loosely coupled org architecture allows Telenet to split, add, or merge tribes, depending on the evolving strategic goals” 🎉 29

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Principle: “minimize structural complexity” through grouping closely related streams of value

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Practice: Team (Tribe) Interaction Modeling Identify and collaboratively strategize on team/tribe structures. Then consider a stepwise reasonable evolution over time. teamtopologies.com/tim

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Inconsistent user experience

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Case Study 33 BBC [Media]

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Case Study “each individual product achieved its own aims well, but the user experience across multiple services wasn’t as seamless and consistent” 34 medium.com/bbc- product-technology/ refactor-organisation- 80e4e171d922

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Case Study “each individual product achieved its own aims well, but the user experience across multiple services wasn’t as seamless and consistent” 35 medium.com/bbc- product-technology/ refactor-organisation- 80e4e171d922

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Case Study 36

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Case Study 37

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Case Study “This organisational refactor is a trade-oﬀ between optimising for standardised commodity components and the autonomy needed for innovative features.” 🎉 38

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Principle: optimize for innovation & speed when those are needed, allow “eventual consistency” and standardization to emerge later

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40 “The work is delivered in many small changes that are uncoordinated to enable ﬂow. … Management’s job is to provide context, prioritization and to coordinate across teams. Lending resources if needed across teams to unblock things. … It works well within a high trust culture.” Adrian Cockcroft https://mastodon.social/@adrianco/111174832280576410 Technology strategy advisor (ex Amazon, AWS, Netﬂix, eBay, …)

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Practice: Collaborate, Facilitate, X-as-a-Service As a platform group, make use of the three interaction modes to standardize the right things (collaborate), support extending the platform functionality (facilitate), and ensure it works as expected (XaaS). teamtopologies.com/key-concepts

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Slow time-to-market

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Case Study SAP [Enterprise Software] 43

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Case Study “Adhering to legal regulations of over 180 countries… while running for decades at customers on-prem” 44 Dirk Lehmann - Platform Engineering XXL DevOpsDays 💖 https://devopsdays.org/

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Case Study 45

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Case Study “everyone from dev to delivery under one organization reduced a lot of friction (…) and we have a prod mgmt team because we are building a product” 46

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Case Study 47 “goal of the platform is to relieve development teams from cognitive load due to common, painful tasks” 🎉

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Practice: Product Management in Platform Adequate product management based on platform scale ensures it evolves along user (dev) and business needs. teamtopologies.com/platform-engineering

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Principle: turn blocking dependencies into unblocking (“dependency inversion” for teams)

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⏳ ⏳ Blocking Non- Blocking Security Compliance

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“We can’t do that in my organization”

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Case Study GfK / NIQ [Consumer intelligence] 52

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Case Study “In order to move fast, we want to make decisions fast. To make [good] decisions, we need knowledge” 53 How an Enabling Team Propelled Company Learning to First Class Citizenship Fast Flow Conf 💖 https://www.fastﬂowconf.com/

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Case Study 54 Product Increment

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Case Study “From ivory towers to knowledge ﬂow (…) [via] Enabling community-driven approach* ”🎉 55 * [within the constraints of a large scale framework]

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Practice: Thinnest Viable [X] Take a step back and consider what is the smallest implementation of [X] that will provide value to the org as it stands now. github.com/TeamTopologies/ Thinnest-Viable-Platform-examples

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Principle: “behaviors over structures”, don’t wait for the ideal org / process / scale

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Case Study “A blueprint for a better society. How Team Topologies has already changed your life and you didn’t know it” 💖 59 Fast Flow Conf 💖 https://www.fastﬂowconf.com/ COVID-19 vaccination health screenings

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Case Study “if it’s possible to go very fast in healthcare, it’s possible in other extremely regulated environments”🎉 60

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Team Topologies is a socio technical approach to increase ﬂow and happiness 61

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2023-2024 2019-2020 2021-2022 Uswitch Puregym Footasylum Gjensidige Visma Docker NHS Digital Adidas Red Hat

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2023-2024 2019-2020 2021-2022 BBC Telenet Uswitch Puregym Footasylum Gjensidige Visma ING NAV Docker IF NHS Digital Stripe Zalando Adidas Fidelity BT Group Red Hat

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2023-2024 2019-2020 2021-2022 BBC Telenet JP Morgan Uswitch Puregym Footasylum Gjensidige Visma ING NAV Docker IF Natwest Group NHS Digital Stripe Zalando Ikea Wendy’s GfK Danske Bank Adidas ClearBank Fidelity BT Group Trainline KPMG Red Hat

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65 “The messy middle can be tackled — the thinking around this is big but the actual work is small” John Cutler Thinking Big. Working Small.