OIG.SSA.GOV: How Government and Contractors Can Work Together

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Government and Contractors Working Together

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Associate Director of Technology, Rock Creek JOHN SERRAO Public Affairs Specialist, Social Security Administration (OIG) ANDREW CANNARSA Senior Project Manager, Rock Creek STEPHANIE SCHREIBMAN Web Developer, Rock Creek LAUREN BYRWA

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It All Started With a MISSION

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Original Design

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Redesign

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Risk & Pressure + Tech & Design + The Unknown…

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The Moment of Truth

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Drupal Security Cloud Hosting QUESTIONS MOUNT

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But It All Started With a COMPROMISE

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HELP!

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Let’s Go On a Journey…

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FORMAT Step 1: Problem Step 2: Solution Step 3: Example End: Q&A Session

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QUESTION #1

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Your Agency/Ofﬁce Asks You to Take Lead on a Website Redesign Project But You’re Non-Technical. Problem:

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EDUCATE Yourself

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RFI BEFORE RFP!

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Don’t ask for the WORLD

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Seek Help From Other Government Agencies and Contractors in the Open Source Community BEFORE Issuing an RFP. Try an RFI First! Solution:

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Did We Do This? But HOW

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Start with Some Wireframes

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YAY! OIG Site launches!

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Compare Site Beforehand

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Example: OIG’s Drupal Site

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QUESTION #2

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Your Agency Wants to Explore Integrating Social Media into Your Digital Strategy But Two-Way Communication Channels Are Hard to Justify. Problem:

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SLOWLY Start

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@thessaoig OIG On Twitter

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FIRST Build Content

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OIG On YouTube https://www.youtube.com/user/TheSSAOIG

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Start with GSA-approved solutions like Facebook, Twitter and YouTube with guidance from http://www.howto.gov. Don’t try and do it all at once. Patience, plant the seed. Solution:

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Did We Do This? HOW

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Example: OIG’s Blog: Beyond the Numbers

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ANSWERING The Critics

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Is SSA Stockpiling Ammo? WHY

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RESPONDS With Social Media SSA OIG

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Response is Picked Up By MEDIA

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QUESTION #3

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You are Given an OMB Directive to Make Your Website Accessible to Mobile Devices Like Smartphone and Tablets. Problem:

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APPS? Do We Build Costly

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Responsive Design Instead

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Instead of making costly apps, add another phase onto your Drupal site project and make your content responsive to any size device. Solution:

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Example: OIG Responsive Website

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THE DATA So How Is All This Working?

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New Site is Launched, Late 2011: 35,437 visits/month 74,407 Post Phase 3 Responsive, July 2013: visits/month Traﬃc Up ~110% in 18 months

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Mobile Trafﬁc, Late 2011: 3,299 visits/month (9.7%) 17,239 Post Phase 3 Responsive, July 2013: visits/month (23.1%) Mobile Traﬃc Up ~550% in 18 Months