BUILDING
CONVERSATIONAL APPS
Elaine Dias Batista
@elainedbatista
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Who am I?
Elaine
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Outline
➔ Intro to Conversational Interfaces
◆ … and why you should care
➔ A new kind of UI: VUI
➔ Developing Conversational Apps
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Intro to Conversational
Interfaces
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Conversational Interfaces/Platform shift
Mobile
New idea
Frenzy
Scaling
Maturity
PCs
?
Maturity
Inspired from: http://ben-evans.com/benedictevans/2016/12/8/mobile-is-eating-the-world
You
are
here
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Conversational Interfaces/Platform shift
"From mobile first to
AI-first"
Sundar Pichai
October 4th, 2016
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Conversational Interfaces/What is it anyway?!
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Conversational Interfaces/Why should I care?!
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A new kind of UI: VUI
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VUI/Some design principles
Create a
persona
Context
No
errors
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VUI/User journeys
Canonical "Happy path" 1st time experience Tapered experience
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VUI/How to
1. Pick the right use cases
2. Create a persona
3. Write dialogs
4. Test it out
5. Build and iterate