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! Make Your and Other People’s Life Easier: Do Support!

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! ! Why help out with
 customer support?

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GitHub makes it easier to work
 together than to work alone!

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! ! Ermahgerd, why Support?

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1876 1894 20th century

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! ! Support at GitHub?

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!

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!

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!

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!

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! ! Core principles

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NO FIGHTS

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NO INSULTS

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NO EXCUSES

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NO SUPERPOWERS

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NO ADVERTISING

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tl;dr: Be a human! Be nice!

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! ! Birth of a Superfan™!

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User: Totally loving what you did with the Windows client and been loyally using it since it came out. But does it really need to take up 2.5GB of space? :(

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User: Totally loving what you did with your Windows client and been loyally using it since it came out. But does it really need to take up 2.5GB of space? :( Paul Betts: That's totally not cool (and not expected)! Can you tell us specifically which folders are taking up so much space?

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Paul Betts: That's totally not cool (and not expected)! Can you tell us specifically which folders are taking up so much space? User: Totally loving what you did with your Windows client and been loyally using it since it came out. But does it really need to take up 2.5GB of space? :( User: As soon as I get back home, I'll send you the juicy details. That will happen tomorrow. ! I must say I'm positively surprised by your responsiveness. Thought it would take a day or two at the least for any reply to arrive!

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! ! Why help out?

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Stable software

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Valuable insights

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Other applications

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Who? Them!

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Learning by doing

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! Thanks! Image credits: Otto Yamamoto * Trevor Coultart * butupa * Davide Simonelli * Daniel Imfeld * Adam Fagen *
 James Forsyth * Michael Kuhn * J. Michel Carriere * Andrew Eason * 401 K * Chris Isherwood * Travis *
 Costa Ricas Callcenter * Arbeitgeberverband Gesamtmetall * United States Forces * Drew Bennett * Quinn Dombrowski Want to follow-up? @fooforge || [email protected]