s q u i r r e l n o r t h . c o m SquirrelNorth PRESENTED BY SQUIRRELNORTH WITH GUEST SPEAKERS FROM THESE DIGITAL KANBAN TOOLS Kanban For Remote teams WEBINAR SquirrelNorth A P R I L 1 5 , 2 0 2 0 - 1 2 P M E S T

s q u i r r e l n o r t h . c o m SquirrelNorth W E B I N A R Kanban For Remote teams SquirrelNorth CONSULTING | TRAINING | COACHING MARTIN AZIZ FERNANDO CUENCA JAMES STEELE ALEXEI ZHEGLOV

s q u i r r e l n o r t h . c o m SquirrelNorth W E B I N A R Kanban For Remote teams A warm welcome to our guest speakers Dimitar Karaivanov Mahesh Singh Sonya Siderova s q u i r r e l n o r t h . c o m SquirrelNorth

s q u i r r e l n o r t h . c o m SquirrelNorth “Working remotely is not duplicating the office at home with videoconferencing” C H A N G E s q u i r r e l n o r t h . c o m SquirrelNorth E X P E R I E N C I N G

s q u i r r e l n o r t h . c o m SquirrelNorth C H A N G E s q u i r r e l n o r t h . c o m SquirrelNorth E X E P E R I E N C I N G Satir Model for Change Time Performance Performance Drop Stress Working Remotely Baseline Performance Empathy First Recognize that you, your team members, your boss and your employees are all experiencing change.

s q u i r r e l n o r t h . c o m SquirrelNorth C H A N G E s q u i r r e l n o r t h . c o m SquirrelNorth E X E P E R I E N C I N G It will take some time to adapt to the remote circumstances. It may feel like LOSING YOUR BALANCE. Expectations, where possible, should be adjusted to support this. S2 – Logical Side Will take some time to learn new habits. S1 – Emotional Side Will react based on existing expectations.

s q u i r r e l n o r t h . c o m SquirrelNorth A G E N D A S s q u i r r e l n o r t h . c o m SquirrelNorth K A N B A N Sustainable pace & improving focus. Attention on performance and customer satisfaction. Staying competitive and adaptive. Sources of inspiration after loosing your balance

s q u i r r e l n o r t h . c o m SquirrelNorth A G E N D A S s q u i r r e l n o r t h . c o m SquirrelNorth K A N B A N Limiting personal “Existential Overhead.” Managing Individual Commitments. Avoiding Personal Overburdening. It’s not about Team Sustainability now, as much as it is about individual sustainability • Personal Kanban • Personal Reflection

s q u i r r e l n o r t h . c o m SquirrelNorth A G E N D A S s q u i r r e l n o r t h . c o m SquirrelNorth K A N B A N Reassessing Customer Fitness Criteria. Reconfiguring existing services. Adapting Capability. • STATIK • Service Delivery Review • Evolving Policy Definitions • Adapting Classes of Service and SLAs • Ops Review & Risk Reviews

s q u i r r e l n o r t h . c o m SquirrelNorth A G E N D A S s q u i r r e l n o r t h . c o m SquirrelNorth K A N B A N Understanding Service viability. Deploying new services. Developing new Capabilities. • F4P Analysis • Strategy Review • Retiring (now) obsolete services • Reconfiguring into new services • Rethinking Strategic Direction • Adapting Replenishment & Release Frequencies

s q u i r r e l n o r t h . c o m SquirrelNorth “Can we predict 6 months into the future?” P L A N N I N G s q u i r r e l n o r t h . c o m SquirrelNorth B U S I N E S S

s q u i r r e l n o r t h . c o m SquirrelNorth R O A D M A P S s q u i r r e l n o r t h . c o m SquirrelNorth B U S I N E S S Can we predict 6 months into the future? 3 months? A year? DOWNSTREAM DELIVERY BOTTLENECK SELECTION CRITERIA COMMITMENT POINT Upstream Kanban may need to be reconfigured: What kind of options do we capture? How are they filtered and refined? What’s a more appropriate Selection Policy? What’s a more appropriate Replenishment Frequency? Uncertainty horizon much closer.

s q u i r r e l n o r t h . c o m SquirrelNorth “Your Kanban design needs to reflect how you are doing the work NOW.” P R O C E S S s q u i r r e l n o r t h . c o m SquirrelNorth M O D E L I N G Y O U R

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth SELECTED STEP 1 OPTIONS STEP 2 STEP 3... STEP 1 DONE READY FOR STEP 3 Service Work Flow Customer Customer I need this! I got it! Your Kanban System is a model for Knowledge Work. It needs to be accurate enough to be effective. MODEL REAL LIFE P R O C E S S E S M O D E L O F Y O U R

s q u i r r e l n o r t h . c o m SquirrelNorth P R O C E S S E S s q u i r r e l n o r t h . c o m SquirrelNorth M O D E L O F Y O U R Customer Customer I need this! I got it! Your service-delivery process may experience change due to remote workflows.

s q u i r r e l n o r t h . c o m SquirrelNorth P R O C E S S E S s q u i r r e l n o r t h . c o m SquirrelNorth M O D E L O F Y O U R Your Kanban System needs to reflect how you actually work. SELECTED STEP 1 OPTIONS STEP 2 STEP 3... STEP 1 DONE READY FOR STEP 3 Do we still do this process stage? Do we need a stage here? Does the policy still make sense? Is this work item type still done? What qualifies for this class of service? Do we need a buffer here?

s q u i r r e l n o r t h . c o m SquirrelNorth “Does it take more effort to deliver your services?” E F F O R T s q u i r r e l n o r t h . c o m SquirrelNorth C O O R D I N A T I O N

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth V i s i b i l i t y & A L I G N M E N T Increased need for synchronization and alignment. Highly dispersed team members.

s q u i r r e l n o r t h . c o m SquirrelNorth C O O R D I N A T I O N s q u i r r e l n o r t h . c o m SquirrelNorth I N C R E A S E D Increased coordination costs reduces the overall value-add productivity as a % of total work. Coordination Costs Front End Transaction Costs Back End Transaction Costs Value Add Failure Demand Coordination Costs Value Add Failure Demand Remote-Teams Coordination Costs Baseline Coordination Costs Front End Transaction Costs Back End Transaction Costs C O S T S

s q u i r r e l n o r t h . c o m SquirrelNorth W O R K I N P R O C E S S s q u i r r e l n o r t h . c o m SquirrelNorth R E E X A M I N I N G Coordination Costs grow (non- linearly) with the growth of WIP/Batch Size. L I M I T S Coordination Costs Value Add Failure Demand Front End Transaction Costs Back End Transaction Costs 10% If managing projects; consider tightening scope considerably. During this period, consider reducing your total WIP below your historic baseline to regain or improve on your past productivity.

s q u i r r e l n o r t h . c o m SquirrelNorth “Your system has changed. STATIK is a tool you can use to realign your Kanban design.” S T A T I K s q u i r r e l n o r t h . c o m SquirrelNorth R E V I S I T I N G *Systems Thinking Approach to Introducing Kanban *

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth R E V I S I T I N G Demand Analysis Have your customer demands changed? S T A T I K Dropped Demand Weakened Demand Increased Demand New Demand

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth R E V I S I T I N G S T A T I K What service dissatisfaction comes with new offerings? Sources of Dissatisfaction New work item types that emerge. EXTERNAL PERSPECTIVE INTERNAL PERSPECTIVE

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth R E V I S I T I N G S T A T I K Is now the time to deal with the sacred cows? Sources of Dissatisfaction Take advantage of opportunities during punctuation points.

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth R E V I S I T I N G Capability Analysis Do you need to revise your SLAs? S T A T I K SLA Is your old SLA still safe to offer? RUN CHART

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth R E V I S I T I N G S T A T I K Classes of Service Increased urgent demand requires tightened and clearer criteria to qualify. Faux Urgent & Artificial Due Dates become an unaffordable luxury. ?

s q u i r r e l n o r t h . c o m SquirrelNorth P R O C E S S E S s q u i r r e l n o r t h . c o m SquirrelNorth M O D E L O F Y O U R Examine what policies still make sense? Develop new working agreements. Who makes updates to the board? When are updates made? How is the SDM notified of a change? What quality steps do we perform to offset pair programing? Do our Work in Process Limits still make sense? policies

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth C a d e n c e s Safety & empathy Preparation, breakouts & splits The need for fast, effective feedback loops is now more important than ever. However, people’s ability to focus may be severely compromised. Meetings may also take longer to converge. You should re-examine: Frequency, Structure and Duration.

s q u i r r e l n o r t h . c o m SquirrelNorth “More than virtual stickies on the virtual wall.” T O O L S s q u i r r e l n o r t h . c o m SquirrelNorth

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth T O O L S Visual Model METRICS COLLABORATION WORKSPACE RESPOSITORY SELECTED STEP 1 OPTIONS STEP 2 STEP 3... STEP 1 DONE READY FOR STEP 3 Whether part of a single product package or across a number of them, you should consider these 4 needs.

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth T O O L S Visual Model CONSIDER Work Item Types. Workflow. Policies. Commitment Points. Metrics. More than “virtual stickies on the virtual wall”

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth T O O L S Metrics Things METRICS tools should help with Data capturing. Data analysis. Great at producing flow metrics: Lead Time Histograms, CFDs, Run Charts & Throughput Charts. Flexibility in configuration (i.e. “where’s the commitment/delivery point?”)

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth T O O L S Preparing for this webinar COLLABORATION WORKSPACE

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth T O O L S Repository Not everything goes on the ticket Tickets should only contain information to guide decision- making Reference & contextual information can be made available in a repository A place to store: Outcomes from Cadences. STATIK artifacts.

s q u i r r e l n o r t h . c o m SquirrelNorth A N N O U N C E M E N T S s q u i r r e l n o r t h . c o m SquirrelNorth

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth A N N O U N C E M E N T S P O D C A S T N E X T W E B I N A R ONLINE June 9 + Aug 18 T R A I N I N G ONLINE July 13 ONLINE July 7 TORONTO September 14 COMING SOON! MANY MORE TO COME SUBSCRIBE TO STAY INFORMED! ONLINE June 22

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s q u i r r e l n o r t h . c o m SquirrelNorth W E B I N A R Kanban For Remote teams A look at 3 tools that could support your remote Kanban efforts. Dimitar Karaivanov Mahesh Singh Sonya Siderova s q u i r r e l n o r t h . c o m SquirrelNorth

s q u i r r e l n o r t h . c o m SquirrelNorth W E B I N A R Kanban For Remote teams SquirrelNorth Q & A s q u i r r e l n o r t h . c o m

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s q u i r r e l n o r t h . c o m SquirrelNorth W E B I N A R Kanban For Remote teams SquirrelNorth THANK YOU s q u i r r e l n o r t h . c o m