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Michael Schofield | LibUX user experience HOW TO TALK ABOUT

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What does it mean to you?

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I will argue that the status of [user experience] design and its impact as a professional field is impacted by the absence of a single consistent definition of the area, while the spread of professional practices and the varied backgrounds and training of its practitioners. — Jess Leitch

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ux

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ux

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The user experience is the measure of your end-user’s interaction with your library: its brand, its product, and its services.

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The user experience is the measure of your end-user’s interaction with your library: its brand, its product, and its services.

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The user experience is the measure of your end-user’s interaction with your library: its brand, its product, and its services. User experience design describes the use of tools, techniques, and the creative application of behavioral knowledge about users to improve that user experience.

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http:/ /www.dtelepathy.com/ux-metrics/

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http:/ /www.dtelepathy.com/ux-metrics/ Users enjoy our collection and keep discovering more to engage with

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http:/ /www.dtelepathy.com/ux-metrics/ Users enjoy our collection and keep discovering more to engage with The amount of time users spend on our site or in the building.

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http:/ /www.dtelepathy.com/ux-metrics/ Users enjoy our collection and keep discovering more to engage with The amount of time users spend on our site or in the building. Avg. number of minutes spent engaging in content per user per day

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— Ben Thompson The critical differentiator is the user experience.

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— Ben Thompson The critical differentiator is the user experience. “Companies that win the user experience can generate a virtuous cycle where their ownership of consumers/users attracts suppliers which improves the user experience.”

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Ben Thompson | stratechery.com

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Ben Thompson | stratechery.com

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Business that invest in a superior customer service • 14.4% more customers willing to purchase the product • 15.8% fewer customers willing to consider doing business with a competitor • 16.6% more customers likely to recommend their product or services Adobe.com/enterprise/pdfs/Forrester_Best_Prac_In_User_Exp.pdf

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WHAT IS THE ? USER EXPERIENCE Y

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UX IS GOOD BUSINESS

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— and that is especially true for services that interface between the customer and the product.

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— and that is especially true for services that interface between the customer and the product. patron

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— and that is especially true for services that interface between the customer and the product. patron

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— and that is especially true for services that interface between the customer and the product. patron

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WHAT DO YOU ? CALL

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WHAT DO YOU ? CALL PATRONS

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WHAT DO YOU ? CALL

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WHAT DO YOU ? CALL MEMBERS

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WHAT DO YOU ? CALL

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WHAT DO YOU ? CALL USERS

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Even if our motivations are pure we embrace the business case for user experience design because good UX is an organizational discipline. http:/ /www.sheldon-hess.org/coral/2013/07/ux-consideration-cmmi/

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https:/ /www.helloerik.com/dont-let-your-customer-ecosystem-be-a-dirty-aquarium

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Ben Thompson | stratechery.com

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The user experience is the measure of your end-user’s interaction with your library: its brand, its product, and its services.

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The user experience is the measure of your end-user’s interaction with your library: its brand, its product, and its services.

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The user experience is the measure of your end-user’s interaction with your library: its brand, its product, and its services. User experience design describes the use of tools, techniques, and the creative application of behavioral knowledge about users to improve that user experience.

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The user experience is the measure of your end-user’s interaction with your library: its brand, its product, and its services. User experience design describes the use of tools, techniques, and the creative application of behavioral knowledge about users to improve that user experience. User experience librarianship describes a service-based approach that uses the user experience as a key indicator of success. Successful libraries are user-centric. User-centricity improves the user experience. Good UX is good business.