Good for Whom? Using Technology in the Service of People

Slide 1

Slide 1 text

GOOD FOR WHOM? MATTHEW REIDSMA GRAND VALLEY STATE UNIVERSITY

Slide 2

Slide 2 text

These wonderfully intricate things we build have become part of people’s lives, things they use every day. “ Trent Walton “Tongue-Tied,” The Manual, Vol. 2, 2011. p.70

Slide 3

Slide 3 text

http://sitorsquat.com

Slide 4

Slide 4 text

No content

Slide 5

Slide 5 text

No content

Slide 6

Slide 6 text

No content

Slide 7

Slide 7 text

No content

Slide 8

Slide 8 text

No content

Slide 9

Slide 9 text

No content

Slide 10

Slide 10 text

No content

Slide 11

Slide 11 text

No content

Slide 12

Slide 12 text

No content

Slide 13

Slide 13 text

“ Indiﬀerence towards people and the reality in which they live is the one and only cardinal sin in design. Dieter Rams

Slide 14

Slide 14 text

No content

Slide 15

Slide 15 text

No content

Slide 16

Slide 16 text

FEEL WE MAKE PATRONS STUPID INSTEAD OF INSPIRED OOPS

Slide 17

Slide 17 text

No content

Slide 18

Slide 18 text

No content

Slide 19

Slide 19 text

No content

Slide 20

Slide 20 text

No content

Slide 21

Slide 21 text

In an email to me, March 21, 2013. So how do you ﬁx this if your tool is, indeed, just a label-maker? “ William Keillor, Bethel University

Slide 22

Slide 22 text

GET HERE? HOW DID WE

Slide 23

Slide 23 text

MY LIBRARY

Slide 24

Slide 24 text

SIGN MY LIBRARY

Slide 25

Slide 25 text

SIGN AESTHETICS MY LIBRARY

Slide 26

Slide 26 text

CARD CATALOG & CIRCULATION SIGN AESTHETICS

Slide 27

Slide 27 text

CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN AESTHETICS

Slide 28

Slide 28 text

CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS

Slide 29

Slide 29 text

REFERENCE DESK CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS

Slide 30

Slide 30 text

REFERENCE DESK CARD CATALOG & CIRCULATION EXHIBIT EXHIBIT NEW BOOK DISPLAY BULLETIN BOARD: EVENTS, NEWS, ETC. RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS

Slide 31

Slide 31 text

REFERENCE DESK CARD CATALOG & CIRCULATION EXHIBIT EXHIBIT NEW BOOK DISPLAY BULLETIN BOARD: EVENTS, NEWS, ETC. RESOURCES RESOURCES RESOURCES SIGN HOURS MAPS HELP WAYFINDING AESTHETICS

Slide 32

Slide 32 text

No content

Slide 33

Slide 33 text

No content

Slide 34

Slide 34 text

http://usablelibrary.com

Slide 35

Slide 35 text

http://usablelibrary.com

Slide 36

Slide 36 text

CHOOSE HOW WE OUR TOOLS

Slide 37

Slide 37 text

FUNCTIONAL 1 WHAT CAN THIS DO FOR US? Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.

Slide 38

Slide 38 text

WHAT TO DO

Slide 39

Slide 39 text

BEHAVIORAL 2 HOW DO BEHAVIORS CHANGE? Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.

Slide 40

Slide 40 text

HOW TO DO IT

Slide 41

Slide 41 text

2 1 INTERNAL QUESTIONS

Slide 42

Slide 42 text

“ The library world has been far too gullible, far too willing to regard any technical advance as a service advance. Jonathan D. Lauer & Steve McKinzie Lauer, J. & McKinzie, S. (2002/2003). Bad moon rising: a candid examination of digital reference and what it means to the profession. The Reference Librarian, 79/80, 46..

Slide 43

Slide 43 text

Your members don’t come to the library to find books, or magazines, journals, films or musical recordings. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/

Slide 44

Slide 44 text

They come to hide from reality or understand its true nature. They come to ﬁnd solace or excitement, companionship or solitude. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-ﬁrst-principles/

Slide 45

Slide 45 text

HUMAN 3 HOW DOES THIS AFFECT HUMAN EXPERIENCE? Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.

Slide 46

Slide 46 text

FEEL HOW DO PEOPLE

Slide 47

Slide 47 text

The Timeless Way of Building, p. 65 The life of a house, or of a town, is not given to it, directly, by the shape of its buildings, or by the ornament and plan— “ Christopher Alexander

Slide 48

Slide 48 text

The Timeless Way of Building, p. 65 it is given to them by the quality of the events and situa ons we encounter there. “ Christopher Alexander

Slide 49

Slide 49 text

People will forget what you said, and what you did, “ Maya Angelou

Slide 50

Slide 50 text

but they will never forget how you made them feel. “ Maya Angelou

Slide 51

Slide 51 text

Aarron Walter, Designing for Emotion THEM

Slide 52

Slide 52 text

Aarron Walter, Designing for Emotion THEM

Slide 53

Slide 53 text

Designing for Emotion Designing an interface to be usable is like a chef crea ng edible food. “ Aarron Walter

Slide 54

Slide 54 text

http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/ User experience isn’t about expert intui on, it’s about expert listening. “ Whitney Hess

Slide 55

Slide 55 text

3 EXTERNAL QUESTION

Slide 56

Slide 56 text

FUNCTIONAL 1

Slide 57

Slide 57 text

FUNCTIONAL 1 BEHAVIORAL 2

Slide 58

Slide 58 text

FUNCTIONAL 1 BEHAVIORAL 2 HUMAN 3

Slide 59

Slide 59 text

FORWARD A WAY

Slide 60

Slide 60 text

FORWARD A WAY (OR, DITCH THE LABEL MAKER)

Slide 61

Slide 61 text

USERS PRIORITIZE YES! OVER PROCESSES

Slide 62

Slide 62 text

HUMAN 1 FUNCTIONAL 2 BEHAVIORAL 3

Slide 63

Slide 63 text

“The Space Between You and Me,” The Manual, Issue #1, 2012. The web is not an interlinking of servers and scripts. Each node is a person. “ Frank Chimero

Slide 64

Slide 64 text

Designing for Emotion “ Aarron Walter We [should] stop thinking of the interfaces we design as dumb control panels, and think of them as the people our target audience wants to interact with.

Slide 65

Slide 65 text

PEOPLE YOUR LIBRARY IS

Slide 66

Slide 66 text

Junod, Tom. “Can You Say...Hero?” Esquire. November, 1998. We make so many connec ons here on earth. Look at us—I’ve just met you, but I’m inves ng in who you are, and who you will be, and I can’t help it. “ Fred Rogers