Harnessing our Superpowers - Because Organizations are a Design Problem

by Rebecca Blakiston

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Harnessing our Superpowers Because organizations are a design problem Rebecca Blakiston UXLibs VI | June 8, 2022

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We have problems. 01

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We might feel… 😞 Exhausted 😩 Constrained

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75% of academic libraries are low to mid range of maturity Young, Chao, Chandler (2020)

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How might we climb the UX maturity scale?

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Design culture An environment where curiosity, empathy, ideation, and iteration is infused across the organization.

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We have opportunities. 02

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Struggling? Others are probably struggling too.

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They might also feel… 😞 Exhausted 😩 Constrained

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Organizations are just people. Thinking stuff. Doing stuff.

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We are more powerful than we think.

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It’s not human error. It’s system error.

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Organizations are also systems. Run by people. Changed by people.

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structures norms processes The system contains…

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structures norms processes The system contains… hierarchies work expectations communication workﬂows metrics committees governance accountability job descriptions project management level of formality planning pay grades and scales infrastructure

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We can lead organizational change.

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We can redesign our systems.

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Or at least inﬂuence them.

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Let’s get to work. 03

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We know how to… 💕 Empathize 🤔 Be curious ⚙ Iterate 📝 Ideate

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Harnessing our powers of curiosity + empathy

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Understand the people.

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What do people care about? What motivates people to action? What excites people? What frustrates people? How are people feeling? 💕 Listen

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What do people care about? What motivates people to action? What excites people? What frustrates people? How are people feeling? 💕 Listen and why??

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Practice radical empathy. Empathize with those least like you.

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How could UX help them? The cynic. The naysayer. The bottleneck.

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example intranet

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Understand the system.

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structures norms processes What are the highs and lows in your system? helpful colleagues road maps cross-functional teams process heavy inconsistency silos

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How are decisions made? How are projects prioritized? Who has inﬂuence? What recent projects have seen success? What recent projects have failed? 🤔 Observe

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example quant data

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Harnessing our powers of ideation + iteration

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structures norms processes What pain points can you inﬂuence? process heavy inconsistency silos

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structures norms processes What pain points can you inﬂuence? process heavy inconsistency silos partnerships templates lightweight methods

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structures norms processes What can you leverage in your system? helpful colleagues road maps cross-functional teams Web Strategy Group Space Planning Committee website space services coffee chats interest groups

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How might we… ● advance what people care about? ● address what’s frustrating people? ● collaborate with people? ● leverage our systems? Generate ideas 📝

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Pick one of your ideas. Exchange ideas with a neighbor. ⚙ Impression test

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What are you excited about? What aligns best with your strengths? What has potential to succeed? Who could you work with? ⚙ Build on ideas

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⚙ Prototype Can you do a lightweight version? Could you run a pilot? How could you get feedback?

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Let’s discuss. THANKS! linktr.ee/uxrebecca

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Pernice, K, Gibbons, S., Moran, K., Whitenton, K. The 6 Levels of UX Maturity. Nielsen Norman Group. Spool, Jared. Driving Product Teams to Become More Design Mature. UIE. Young, S.W., Chao, Z., & Chandler, A. (2020). User Experience Methods and Maturity in Academic Libraries. Information Technology and Libraries, 39. Resources

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