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©2020 Andrew Polaine This is HCD Coffee Time Teams learning from families learning from teams. Andy Polaine – Service Design & Innovation Training and Coaching Andy Polaine 2nd April 2020

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©2020 Andrew Polaine A small group of people sharing a space for several weeks, all with different needs and preferences. Sound familiar?

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©2020 Andrew Polaine We’re a family!Are you really?

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©2020 Andrew Polaine “Most people experience their work environment as a society, not a community, and suffer from the difference.” James Hollis – The Eden Project.

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©2020 Andrew Polaine Negotiating boundaries

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©2020 Andrew Polaine Customs and Transition Spaces

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©2020 Andrew Polaine Personal Needs

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©2020 Andrew Polaine Personal Needs

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©2020 Andrew Polaine Structure and Schedule

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©2020 Andrew Polaine Structure and Schedule

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©2020 Andrew Polaine Andy Polaine @apolaine www.polaine.com