Better Experience Design Through Design Facilitation

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Better Experience Design Through Facilitation @LiamHutchinson_ | DX Nottingham | April 2017

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Hey, I’m Liam ! @LiamHutchinson_ | DX Nottingham | April 2017 I’m an Experience Designer based in Leeds.

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Imagine this… @LiamHutchinson_ | DX Nottingham | April 2017 A designer sitting with their headphones in delivering at pace.

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How might we describe this individual? @LiamHutchinson_ | DX Nottingham | April 2017

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The Ninja? @LiamHutchinson_ | DX Nottingham | April 2017

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The Rockstar? @LiamHutchinson_ | DX Nottingham | April 2017

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The Badass? @LiamHutchinson_ | DX Nottingham | April 2017

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What problems can this type of designer cause? @LiamHutchinson_ | DX Nottingham | April 2017

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A lack of shared understanding. @LiamHutchinson_ | DX Nottingham | April 2017

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A lack of business awareness. @LiamHutchinson_ | DX Nottingham | April 2017

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A lack of working relationships. @LiamHutchinson_ | DX Nottingham | April 2017

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A lack of trust and inﬂuence. @LiamHutchinson_ | DX Nottingham | April 2017

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Egotism. Noun @LiamHutchinson_ | DX Nottingham | April 2017

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Egotism. Noun @LiamHutchinson_ | DX Nottingham | April 2017 The fact of being excessively conceited or absorbed in oneself.

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“In their arrogance and egotism, they underestimated the problem.” @LiamHutchinson_ | DX Nottingham | April 2017

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“Today, the best designs aren’t coming from a single designer who somehow produces an amazing solution. The best designs are coming from teams that work together as a unit, marching towards a commonly held vision, and always building a new understanding of the problem” - Jared Spool @LiamHutchinson_ | DX Nottingham | April 2017

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Good designers have ideas; great designers encourage ideas in other people. @LiamHutchinson_ | DX Nottingham | April 2017

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This brings diversity. @LiamHutchinson_ | DX Nottingham | April 2017

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This approach is an advantage to problem solving. @LiamHutchinson_ | DX Nottingham | April 2017

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People, all marching towards one commonly held vision, from different perspectives. @LiamHutchinson_ | DX Nottingham | April 2017

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People, all marching towards one commonly held vision, from different skill sets. @LiamHutchinson_ | DX Nottingham | April 2017

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People, all marching towards one commonly held vision, from different cultures. @LiamHutchinson_ | DX Nottingham | April 2017

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People, all marching towards one commonly held vision, from different experiences. @LiamHutchinson_ | DX Nottingham | April 2017

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Basically letting go of the ego and helping everyone else get their moment of glory. @LiamHutchinson_ | DX Nottingham | April 2017

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Next problem… @LiamHutchinson_ | DX Nottingham | April 2017 … Get 2 different skill sets around a white board.

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Next usability test… @LiamHutchinson_ | DX Nottingham | April 2017 … Invite the whole team to observe.

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Next email… @LiamHutchinson_ | DX Nottingham | April 2017 … Go speak to the person instead.

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I’m not naive. @LiamHutchinson_ | DX Nottingham | April 2017 Your organisation needs to be high up the UX maturity scale and this won’t work everywhere. Hopefully some of this will translate though.

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Have a good one. @LiamHutchinson_ | DX Nottingham | April 2017