O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E September 28 & 29, 2021 A Zoo of Tools – Current Strategies behind Enterprise Collaboration Platforms Petra Schubert, University of Koblenz Sebastian Bahles, University of Koblenz 

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Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 Agenda 1. Key Findings 2. Enterprise Collaboration: Terminology 3. Study: Dominant Configurations of Enterprise Collaboration Platforms (ECP) 4. The Road Ahead 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E Key Findings 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 Key Findings from the Study 1. We need to build integrated platforms, they are not nice to have but essential, specialised little stand-alone tools for a single purpose are tempting but bad from an IT Management point of view 2. Enterprise Collaboration Systems are candidates for the core (provide uniform user directory and content APIs) 3. The Workspace is where the music plays, decisive for the software selection 4. Enterprise Platforms will be built with software services from Provider Platforms (maybe even multiple providers), developer community, ecosystem (cf. Apple/Google store) 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 The Study – Data Basis ▪ Examination of portfolios of collaboration software that user companies have implemented to build their ECP ▪ 23 user companies (organisations from different industry sectors) ▪ total of 730’000 employees 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E Terminology 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 Quick Review: Areas of Collaboration Communication Cooperation Content Combination Coordination Enterprise Collaboration People-centric, synchronous or asynchronous Content-centric, mostly asynchronous Informing & exchanging Chat Video Conferencing Blog Joint work on documents File share Office tools Wiki Task and project mgmt Task Mgmt Wiki Workflow Mgmt Enriching & preserving DMS Wiki File share WCMS Source: 8C Framework for Enterprise Information Management, Williams, University of Koblenz, 2010 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 Enterprise Collaboration Platform Technical: User Accounts (LDAP/AD) Core Enterprise Collaboration System (ECS) Forum Wiki Shared Notebook Messenger Chat E-Mail/ Group Calendar Network directories File share Video Conferencing Harmonised Event Log (system.space.container.intellectualentity.intellectualcomponent.simplecomponent.action) Social Profiles Portal Development and Deployment Environment People (Identity Management) Informational: Employee Directory (Social Profiles/White Pages) Blog Microblog Files Task Mgmt Enterprise Collaboration Platform (ECP) 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E ECP Configurations 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 People (Identity Management) Technical: Tivoli Directory Server and HCL Domino LDAP Informational: HCL Connections Social Profiles Notes Forums LimeSurvey Files: NextCloud Social Intranet/ DX Platforms: WCMS, file storage E-Mail HCL Notes HCL Domino HCL Verse Network directories MS OneNote Productivity Tools: e-mail, documents (files), notepad, whiteboard Example: CEIR Enterprise Social Network (ESN): social profiles, follow, tag, @mention, activity stream HCL Connections Homepage Chat/Video Conference: Sametime Files Microblog: Status Updates Surveys Ideation Blog Task Mgmt: Activities Wiki Forum Kudos Boards Blog Core ECS: HCL Connections Enterprise Collaboration Platform Third party component Explanation of symbols: Tool Application ECS component Stand-alone tool Stand-alone application Cooperation: work on documents Coordination: activities and tasks Content Combination: enriching documents Video Conf.: Zoom Video Conf.: BBB Chat: MS Skype Chat: Mattermost Communication: video conference and text chat Communication: informing and discussing 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 3 Dominant ECP Configurations (N=23) Concentration Diversity E-Mail MS Outlook MS Exchange MS OneNote Enterprise Collaboration Platform – Case 14 Suite 1: Microsoft MS Teams File Share: MS OneDrive File Share: Office 365 online File Share: MS SharePoint Wiki: MS Teams Wiki MS Yammer Groups Skype Suite 2: Atlassian Task Mgmt: Atlassian Jira Wiki: Atlassian Confluence DXP: Adobe Experience Manager Dual Core Enterprise Collaboration Platform – Case 13 Enterprise Collaboration Platform – Case 3 E-Mail MS Outlook MS Exchange MS OneNote SAP NetWeaver Portal ECS: HCL Connections Suite: Microsoft MS Teams File Share: MS OneDrive File Share: MS SharePoint Task Mgmt: MS Todo Boards: MS Planner Network directories Task Mgmt: Atlassian Jira Wiki: Atlassian Confluence Suite 2: Atlassian Files Microblog: Status Updates Surveys Wiki Forum Ideation Blog Task Mgmt: Activities Skype MS Teams Wiki E-Mail HCL Notes HCL Domino HCL Verse ECS: HCL Connections HCL Connections Homepage Chat: Sametime Files Microblog: Status Updates Task Mgmt: Activities Wiki Forum Skype Messenger: WhatsApp Network directories Notes Forums MS OneNote Trello Video Conference: Zoom WCMS: Xpublisher Chat: Slack N=10 N=5 N=5 N=3 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E The Road Ahead 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 Key Findings from the Study 1. We need to build integrated platforms, they are not nice to have but essential, specialised little stand-alone tools for a single purpose are tempting but bad from an IT Management point of view 2. Enterprise Collaboration Systems are candidates for the core (provide uniform user directory and content APIs) 3. The Workspace is where the music plays, decisive for the software selection 4. Enterprise Platforms will be built with software services from Provider Platforms (maybe even multiple providers), developer community, ecosystem (cf. Apple/Google store) 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 IT Operations Technical: User Accounts (LDAP/AD) Enterprise Collaboration System (ECS) Forum Wiki Chat E-Mail/ Group Calendar Video Conferencing Harmonised Event Log (system.space.container.intellectualentity.intellectualcomponent.simplecomponent.action) Social Profiles Provider Platform DX/ Portal Development and Deployment Environment People (Identity Management) Informational: Employee Directory (Social Profiles/White Pages) Blog Microblog Files Task Mgmt PaaS SaaS Hardware IaaS Technical: User Accounts (LDAP/AD) Core Enterprise Collaboration System (ECS) Forum Wiki Shared Notebook Messenger Chat E-Mail/ Group Calendar Network directories File share Video Conferencing Harmonised Event Log (system.space.container.intellectualentity.intellectualcomponent.simplecomponent.action) Social Profiles Portal Development and Deployment Environment People (Identity Management) Informational: Employee Directory (Social Profiles/White Pages) Blog Microblog Files Task Mgmt Technical: User Accounts (LDAP/AD) Core Enterprise Collaboration System (ECS) Forum Wiki Shared Notebook Messenger Chat E-Mail/ Group Calendar Network directories File share Video Conferencing Harmonised Event Log (system.space.container.intellectualentity.intellectualcomponent.simplecomponent.action) Social Profiles Portal Development and Deployment Environment People (Identity Management) Informational: Employee Directory (Social Profiles/White Pages) Blog Microblog Files Task Mgmt Technical: User Accounts (LDAP/AD) Core Enterprise Collaboration System (ECS) Forum Wiki Shared Notebook Messenger Chat E-Mail/ Group Calendar Network directories File share Video Conferencing Harmonised Event Log (system.space.container.intellectualentity.intellectualcomponent.simplecomponent.action) Social Profiles Portal Development and Deployment Environment People (Identity Management) Informational: Employee Directory (Social Profiles/White Pages) Blog Microblog Files Task Mgmt Enterprise Platforms 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 Importance of the Workspace Chat Wiki Blog Forum Files Video Conf. Office Tools Files E-Mail Notebook Forum Wiki Blog Chat Files Forum Wiki Shared Notebook Messenger Chat E-Mail/ Group Calendar Network directories File share Video Conferencing Core ECS Contextual setting Use Case: Internal Employee Communication Coll. Scenario: Asking a question Synchronous (same time) Asynchronous (different time) ECS Component Application Tool Workspace 1 Individual: Personal Workspace Workspace 2 Internal: Customer Sales Reps Workspace 3 External: Company Website 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 Platform and workspace are essential Chat Wiki Blog Forum Files Video Conf. Office Tools Files E-Mail Notebook Forum Wiki Blog Chat Files Forum Wiki Shared Notebook Messenger Chat E-Mail/ Group Calendar Network directories File share Video Conferencing Core ECS ECS Component Application Tool Workspace 1 Individual: personal workspace Workspace 2 Internal: department/project Workspace 3 External: group with customers/partners Technical: User Accounts (LDAP/AD) Informational: Employee Directory (Social Profiles/White Pages) Platform Space Everyone: Enterprise Members Members 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 The platform level is where company values and cultures are conveyed Self-managed workspaces Chat Wiki Blog Forum Files Video Conf. Forum Wiki Shared Notebook Messenger Chat E-Mail/ Group Calendar Network directories File share Video Conferencing Core ECS Workspace 2 Internal: department/project Technical: User Accounts (LDAP/AD) Informational: Employee Directory (Social Profiles/White Pages) Platform Space Everyone: Enterprise Members The workspace level is where work happens. 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 Platform and workspace are the key The platform determines the apps that are available in the workspace The workspace is based on the members list and a combination of apps 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 Current research Harmonised Event Log Account + Time + system.space.container.intellectualentity.intellectualcomponent.simplecomponent.action Technical: User Accounts (LDAP/AD) Core Enterprise Collaboration System (ECS) Forum Wiki Shared Notebook Messenger Chat E-Mail/ Group Calendar Network directories File share Video Conferencing Harmonised Event Log (system.space.container.intellectualentity.intellectualcomponent.simplecomponent.action) Social Profiles Enterprise Collaboration Platform (ECP) Portal Development and Deployment Environment People (Identity Management) Informational: Employee Directory (Social Profiles/White Pages) Blog Microblog Files Task Mgmt 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 User activity system.space.container.intellectualentity.intellectualcomponent.simplecomponent.action system.space.container.intellectualentity.intellectualcomponent.simplecomponent.action system.space.container.intellectualentity.intellectualcomponent.simplecomponent.action system.space.container.intellectualentity.intellectualcomponent.simplecomponent.action system.space.container.intellectualentity.intellectualcomponent.simplecomponent.action system.space.container.intellectualentity.intellectualcomponent.simplecomponent.action system.space.container.intellectualentity.intellectualcomponent.simplecomponent.action system.space.container.intellectualentity.intellectualcomponent.simplecomponent.action … 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 High-level logs can be interpreted → Collaboration Scenarios 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 Current CEIR Research Topics • The Structure of Social Documents • Social Process Mining • Worksight: Ontology-based data access • IRECS: Toolset for ECP implementation projects 

Let’s Connect O-N-L-I-N-E September 28 & 29, 2021 O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E Thank you for your attention Petra Schubert, University of Koblenz Sebastian Bahles, University of Koblenz