Slide 6
Slide 6 text
6
Understanding the needs
• API providers supported by API enablement teams need a deeper ramp-up in
terms of design thinking methodologies.
• So far, we rely on the use of personas to better understand the consumer
base of the API. Based on the consumers, we can draw conclusions about
their requirements.
• In order to be able to look at these inferences in a meaningful way, the idea of
the empathy map will be introduced. To further sharpen the results, the What-
How-Why methodology will also be used. In the end, all this leads to a
customer journey map.
• With the help of AI, in particular ChatGPT, all results can be summarised in a
mind map for a better overview.