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The Changing role of Operations Michael Stahnke Director of Engineering @stahnma

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The Changing role of Operations Michael Stahnke Director of Engineering @stahnma

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The Changing role of Operations Michael Stahnke Director of Engineering @stahnma

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@stahnma What is a system?

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@stahnma What is a system?

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@stahnma What is a system?

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@stahnma 1. a set of connected things or parts forming a complex whole, in particular. 2. a set of principles or procedures according to which something is done; an organized scheme or method.
 
 
 


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@stahnma What is administration?

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@stahnma 1. the process or activity of running a business or organization 2. the action of dispensing, giving, or applying something.
 
 


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@stahnma What is operations?

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@stahnma an active process; a discharge of a function.

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@stahnma Running complex connected things in an active process.

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Michael Stahnke Puppet, Inc Director of Engineering @stahnma @stahnma

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@stahnma The stories

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@stahnma

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@stahnma DevOps Engineer, SRE, Systems Engineer, Cloud Engineer

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@stahnma

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@stahnma

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@stahnma phones, network, dns, smtp, dhcp, storage, virtualization, clustering, printers, directory services, data center layout, bill back, filesystem management, backups, disaster recovery, moving furniture, user management, web servers, disk usage, system upgrades

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@stahnma Where we came from

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@stahnma Figure out everything

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@stahnma Last line of IT

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@stahnma Last line of IT

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@stahnma Job ill-defined

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@stahnma Job ill-defined

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@stahnma Cost Center

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@stahnma Best case: unnoticed

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@stahnma “It is impossible to exceed expectations.”

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@stahnma The stories

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@stahnma The stories

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@stahnma

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@stahnma Correct at the time.

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@stahnma Slow(ish)

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@stahnma I knew who built it

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@stahnma Storage Failure

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@stahnma Reuse before buy before build

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@stahnma Making change hurts

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@stahnma Change moratoriums

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@stahnma Major trends

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@stahnma

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@stahnma

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@stahnma Put this stuff into production for me

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@stahnma Put this stuff into production for me…again

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@stahnma Put this stuff into production for me…again

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@stahnma

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@stahnma Put this stuff into production for me…

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@stahnma Back to our burden of proof

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@stahnma

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@stahnma What is the evolution?

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@stahnma Developer practices

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@stahnma Software defined everything

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@stahnma Glue code is essential

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@stahnma

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@stahnma (self) Service Oriented

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@stahnma

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@stahnma Superset

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@stahnma Breadth-First in most cases

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@stahnma

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@stahnma

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@stahnma

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pipelines, continuous integration, version control practices, deployment strategies, monitoring, statistics, metrics, automation tools, automated testing, continuous delivery, security

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pipelines, continuous integration, version control practices, deployment strategies, monitoring, statistics, metrics, automation tools, automated testing, continuous delivery, security phones, network, dns, smtp, dhcp, storage, virtualization, clustering, printers, directory services, data center layout, bill back, filesystem management, backups, disaster recovery, moving furniture, user management, web servers, disk usage, system upgrades

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pipelines, continuous integration, version control practices, deployment strategies, monitoring, statistics, metrics, automation tools, automated testing, continuous delivery, security phones, network, dns, smtp, dhcp, storage, virtualization, clustering, printers, directory services, data center layout, bill back, filesystem management, backups, disaster recovery, moving furniture, user management, web servers, disk usage, system upgrades and
 others
 … and
 others
 …

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pipelines, continuous integration, version control practices, deployment strategies, monitoring, statistics, metrics, automation tools, automated testing, continuous delivery, security phones, network, dns, smtp, dhcp, storage, virtualization, clustering, printers, directory services, data center layout, bill back, filesystem management, backups, disaster recovery, moving furniture, user management, web servers, disk usage, system upgrades and
 others
 … and
 others
 …

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@stahnma

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@stahnma Primordial operations Dev Ops

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@stahnma Building Servers.

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@stahnma Know you’re correct.

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@stahnma Storage Failures

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@stahnma Owning it

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@stahnma Adapting it

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@stahnma Experiments

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@stahnma Hack Days, Hack Time

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@stahnma Failure are valid data

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@stahnma Change lockdown?

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@stahnma Build confidence

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@stahnma

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@stahnma Shift —> Left

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@stahnma Bring the pain…forward

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@stahnma

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@stahnma A DevOps team Dev Ops DevOps

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@stahnma A Cross-functional team

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@stahnma Build upon this by hiring

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@stahnma Experience with SDLC

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@stahnma Drive to learn

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@stahnma Adaptive

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@stahnma Adaptive

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@stahnma Fallacies of distributed systems

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@stahnma

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@stahnma CONSTANTS

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@stahnma CONSTANTS • There is no bubble • The building blocks (primitives) evolve, but always exist • There is always tech to manage • Automation is how we scale • Capabilities more important than technologies

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@stahnma

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@stahnma We used to do everything* * For most values of everything

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@stahnma Everything is larger now

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@stahnma Software becoming part of the business changed our world

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@stahnma Gone are the days of heroes

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@stahnma Today we plan for the future

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@stahnma Mistakes will be made

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@stahnma There is always new tech

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@stahnma There is always something new to manage

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@stahnma Operations has expanded.

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@stahnma

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@stahnma Operations runs software.

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@stahnma Software runs the business.

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@stahnma Operations runs the business.

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@stahnma cheers. @stahnma

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