zendesk Drill in - Speaker Deck

zendesk Drill in

by hemanth

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Hands On: Drill in Functionality in Zendesk Explore 2023/7/28 Alliance Business Department Ravi HemanthKumar ‹#›

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RAVI HEMANTH KUMAR Alliance Business Department Engineer Group SAAS Products Zendesk 、SumoLogic Joined 2020/12 Hobby ：Watching Anime and Reading News SELF-INTRODUCTION ‹# ›

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What is Zendesk Getting Started with Reporting (Zendesk Explore) Drill In functionality of Zendesk Explore Hands-On AGENDA ‹# ›

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WHAT IS ZENDESK ‹# ›

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WHAT IS ZENDESK ‹# › Software as a Service products for customer support, sales, and other customer communications. Offers a Unified platform with various products for different customer Enables you to see the full customer context, track and optimize your pipeline and performance and integrate with your existing solutions and needs such as Zendesk Support, Guide, Chat, Talk, Sell, and Explore. Apps.

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GETTING STARTED WITH REPORTING ‹# ›

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ZENDESK EXPLORE (REPORTING) ‹# › It provides analytics for customer support, sales, and other communications. It helps measure and improve the customer experience with powerful pre-built reports and dashboard. Create custom reports and dashboards using an intuitive interface and variety of chart types.

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DRILL IN FUNCTIONALITY OF ZENDESK EXPLORE ‹#›

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DRILL IN ‹#› It enables to refine results of explore report by slicing metrics using extra attributes chosen or allowing report viewer to choose from range of attributes. Can configure drill in options for each report created, hoose upto 20 attributes to display when report viewer drills into metric of report. It allows to add more levels in order to drill into the data. Can also add more attributes.